This is our second time of having a horrible experience at this Verizon store. The sales people…read moreare not only rude but deceiving. Our last encounter was on January 5, 2025. We had an appointment at 12pm to exchange a defective Iphone 16. It took them 1 hour to get the phone to us and exchange it after numerous times asking what was taking so long. It was NOT busy. There were several employees who were doing NOTHING. They were rude and disrespectful of our time. My husband who never says anything about anyone said he was fuming due to the disrespectful way they spoke to me. Our previous experience was ever worse. Do not go to this Verizon store! We would have been better off driving 15 minutes to the polaris store.

Walked in to make a simple purchase of an iPhone screen protector, I probably should have just…read moreasked my wife to go ahead and hit me in the back with the softball bat in the trunk of my car. That would have been more enjoyable. The truth is businesses today hire lazy, entitled twits to provide what in todays world is an oxymoron, i.e, Customer Service! 15 minutes inside and no help! Walked the F out and will never return! Pathetic! Verizon you fail and you could give two flying F's!

Chad helped me while I was there and he was the man. Super helpful and super nice. They should just…read moregive him the title to the store already.

My son purchased a phone online and we brought the phone in to get activated. We learned from Brad…read morethat the independent retailers don't get credit for these sales, but he was gracious with his time and helped us get it activated. I definitely recommend supporting our local retailers during this time. The store was clean and had tape on the floor for social distancing. The employees wore masks. If we hadn't gone into the store, we would not have learned about upgrades going on at this time (e.g. LG paid off the balance of my phone). My husband and I both ended up upgrading our phones and getting some accessories. Brad was a big help and not pushy at all.

I recently stopped by this store to inquire about a minor problem I was having with my phone…read more Unbeknownst to me at the time, my brightness setting needed changing and I couldn't see anything on my screen when trying to take a photo outside. When I asked the guy in the store, he immediately said they didn't do repairs. He took the phone from me, took one brief look, and said I needed a new phone, and they had phones that took much better photos than my Samsung Galaxy S22. I looked at him and told him I wasn't buying a new phone from him, and walked out. The guys I used to speak to about minor problems were always very helpful, but all this guy wanted to do was sell a senior citizen a new phone when I didn't need one. I told my daughter about the problem and she told me to check my brightness level. I did, changed it, and solved my own problem. My phone takes excellent photos.

I would love to chat with the manager about my experience. Let me warn others that the salesman…read moreare out for commission and off poor customer service . The associate I delt with was poorly trained and it will cost me on my bills for the next three years. I won't mention names because I don't feel it would do any good, but I will be attempting to contact a district manager and give him names as well as details. I am not a happy customer. PR

Warning....if you need a wall charger and cable do not purchase those at this store. I purchased a…read morePuregear 20w Light Speed Wall Charger and a 6ft USB-C to USB-C Charging Cable over the weekend and was charged $70+. Today I priced out those items online and could have purchased at Target or Walmart for $25 or under. I questioned the price and the guy said yeah these things have gotten expensive. I was also told my receipt would be emailed to me and haven't received it yet.

Elyssa was very helpful and knowledgeable and although I didn't plan to buy a new phone, she made…read moreme feel comfortable about the purchase.

Detect problem is SIM card. Much better many thanks with router more stronger no freeze or…read moreclogging happy to go smoothly thumb up

The customer service at this store is amazing! They helped me recover my data from a busted phone…read moreand were so courteous! Highly recommend this business.

It is with much sadness and ,as a senior and blood pressure dissatisfaction ,that this note is…read morewritten. About 10-15 days ago we got an unexpected package in the mall with new spectrum router and modem equipment . The directions assumed we would install the new Spectrum equipment ourselves. Oh yeah ! What happened to the techs? . A relative who specialized in computers for the Medical system and my husband spent more than 2 hours installing your simple instruction equipment - NOT!! They had to call the spectrum tech as well. From our perspective we should have been offered a reduction in our billing- something you should consider in the future. Furthermore you seem so specific about the returned equipment to an office to make sure every part was there, but did not consider the fallout of many who may have left for vacations or worse yet gone for the season. Spectrum needs to return to the service business it was. This modern day tech service company either went to sleep at the wheel or just hired new management when they decided to change their equipment. Either way, Spectrum missed their mark badly!

The Spectrum service in Delaware, Ohio is shit. It goes down more than a $2 whore. 4 times just…read moretoday there have been outages. 4. And over the past week there have been 7 outages. Not all of them rise, apparently, to receiving a text message, but when you go to the Spectrum Internet site it confirms it for you. I moved here from Powell, Ohio, and Spectrum almost never goes down in Powell. Powell also happens to be one of the richest areas in all of Ohio. Coincidence? No fucking chance. Hey Spectrum, how about hiring some engineers to keep this shitty service running for more than 4 hours at a time? Powell isn't the only place that needs reliable internet. But I guess Delaware isn't rich enough for you to give a shit. If you have any other options, literally anything at all, and you live in Delaware, Ohio, do not, I REPEAT, DO NOT CHOOSE SPECTRUM. One last thing. During an outage they will tell your their technicians can't help you. That's right. Apparently they can't tell you why the internet is down or why it keeps happening OVER AND OVER AGAIN. Know why? You're not rich enough for them to give a shit. Fuck you Spectrum. Fuck you and your class discrimination.

Your customer service is horrible. The stores offer very limited services. All they do is sell…read morephones and set your phone up. And most likely it will take you more than one visit to get this done correctly. All other issues are out of their scope. I spent 4 hours today helping my hearing-impaired boyfriend switch service to Mint Mobile. Four phone calls were made. 4 codes were sent that didn't work. I finally got the code to work taking me to the last step of setup. Wouldn't you know it? I was unable to unlock the SIM card. I called for help and was told that he couldn't transfer from Boost for another month. Apparently, the new phone he bought from Boost recently has a promotion on it. This is the reason we can't transfer. It sounds like a made up story to me. I checked on the boost website and looked at his phone listed on there and read the fine print. There was no mention about being locked in on anything. Also, this promotion issue was not mentioned on any of the previous 4 customer service phone calls. Long story short, he is without a phone right now and we don't know for how long. My boyfriend owns a small business and he will lose income from this debacle. Boost Mobile are CROOKS. SHAME ON YOU BOOST MOBILE. Keep raising those prices! We all know Your filthy rich CEO needs help paying for his OVERPRICED groceries and fuel for his private jet.

So I was just in the Boost Mobile store in Delaware, around 6:30pm on 03/22/2022, getting an…read moreupgrade for my phone. I walk in and the worker named Brandon is talking to a customer.. The conversation went along the lines of "nigger nigger, nigger, nobody better call me a nigger, the days of 'the customer is always right' are long over" and "I'm from California, home of the Bloods and Crips", and "my dad was a marine, he taught me never to hit a woman, but if she thinks she's got a big dick like a man, you can lay her out." So finally I'm up in line, and he wants my pin number. I tell him I don't know what it is, and he shuts down there. No help going forward. He wants me to pick a phone, I ask him which is better, he says it's personal preference. He wants me to pick a case, I ask how much they are, and he gives me a range of $35-80 or something like that, and doesn't tell me how much any product is.. He hands me my phone and I walk out.. I realize that I now have 2 phones that don't work. I walk back in. I ask how to get my contact list to the new phone.. He tells me to sign into gmail, every phone has one. I ask him where it is on this phone. No help. I ask for his district managers number, he won't give it to me. I walk out and I hear him call me an asshole, so I say "fuck you." He LITTERALLY RAN OUT OF THE STORE TO CHASE ME DOWN THE STREET and tried to start a fight with me in the street.

Horrible experience spent 2 days dealing with their customer service and their activation team…read more they assured me that they had separated my line from the business line of my ex-wife after I paid the past due amount that wasn't even my responsibility... after paying I took a hold off of my credit and they ran a credit check my credit is great and then they said that after wasting 2 days they and taking my money they would not transfer the account and would not refund my money; now I will have to go to my bank and fight for a refund and lose a number that I have had for 23 years very unprofessional, I will never refer anyone to t- mobile