I am a 76 year old techniphobe who still has a million questions 8 months after purchasing my…read morephone. No matter what my problem or question the employees at this store are very knowledgeable and above all they are very patient. If I have a problem with my tablet they are ready to answer any questions. If I have a problem with my gateway they are ready to help with a smile. I even took my Alexa Dot to them when I couldn't get it connected to my gateway. Believe it or not they still smile when I walk through the doors!

The customer service at this store is amazing! They helped me recover my data from a busted phone…read moreand were so courteous! Highly recommend this business.

Very good customer service. They answered all the questions…read moreI had. I always go here to pick any goodies that TMobile offers in the tmobile Tuesday app.

If you want your time wasted, this is the place to go. When we arrived, there was only one other…read morecustomer in the store and they were in line purchasing a phone. Keep in mind, they had already purchased their phone and were setting it up in line when we had arrived. I realized waiting in line 20 minutes later that we were wasting our time. A simple "we will be right with you" would have made all the difference. Unfortunately the service, and the attitude of the cold and unprofessional staff was enough for me to leave. It was unfortunate because I was planning on upgrading and purchasing a $1000 phone. Take your money elsewhere and avoid this one at all cost.

Received outstanding service at this store from Sahra this afternoon. My elderly relative was…read moreexperiencing a complicated problem with a phone number that had been ported to a T-Mobile device. Sahra sat with us and with great patience investigated this issue until it was resolved. She was not selling us anything, so nothing in it for her except providing exemplary customer service. What a refreshing experience to encounter such a knowledgeable and helpful team member! Thanks Sahra, we are truly grateful.

This was my go to Sprint store back in the day (since 99). I mean for over a decade when it it was…read moreSprint this was my choice location. I started using other stores as my last experience was not favorable here and I didn't care for the staff. I will add that there was a limbo time before the exhausting switchover was complete so I am not sure if that had anything to do with it. I ended up going to another T-mobile store for a new device but that was a couple years ago. I use any other T-Mobile location but this location is convenient to the Sawmill area and decided to give it another try. This trip was for a T-Mobile Tuesday promotional umbrella. It was the closest store and I was in the area so I thought why not just go here. This was just an in and out visit for the offer. I did not have to talk about my plan, or service, as I am happy with what I using with T-mobile. Besides, I got a bit to pay on my device so don't even want to talk about upgrades now. Parkinng is out front and along the side if needed. The store is bright, clean, and well organized with simple displays. If you have T-Mobile as a service provider, I recommend checking out the T-Mobile Tuesdays program. I now have a collection of all kinds of T-Mobile goodies, have received discounts, and tried many food offers. This particular week was that T-mobile umbrella and I don't know about you but I can always use an extra one. I added the offer to the app, went in, talked to the rep, and redeemed my digital offer. This shop had more of a laid back feel and the employee that assisted me was in no hurry. He went in the back and I was beginning to wonder if he got lost. He returned with an umbrella and all was good and I was on my way. I felt like he was slightly annoyed but the shop had just recently opened and it didn't seem like they were prepared at all for the promotion.

Michael was awesome. Hard-working multitasking understanding empathetic person great worker great…read moreexperience.

Danny the manager of this store is great. Listened to my changing needs and set me up with a great…read more55+ home internet plan and 2 mobile phone plans. Got us two new 17e i-phones and saved me $90/mo over Spectrum

Horrible customer service...Nutjobs.......My whole life never filled out a complaint form and have…read morebeen in customer service for years ...Thursday night 20 min before closing trying to get a SIM card replacement since my new phone did not work. Nobody wanted to find a solution by calling corp. Nobody was in the store....The Delaware store was 5 stars...Avoid this tuttle store in Dublin...If my phone worked I would of recorded this...and they knew we have been customers over 10 years. If you are an owner of this store you need a recording on at all times. The second lady that just wanted to state we have to close is a serious liability.......

Top notch customer service. Despite the fact they were closing in 10 minutes they took the time to…read moreexplain the current deals and sales. They listened to our responses and were respectful of our answers. They weren't pushy they took time to make us feel comfortable.

Solid T-Mobile location tucked inside a shopping plaza in Dublin Green/Plain City…read more I stopped in on a Tuesday morning for a T-Mobile Tuesday. The store wasn't crowded and the employee promptly greeted and assisted me. Since I didn't have any other questions/needs, I can't comment on the other facets of their customer service yet but definitely appreciated the warm, friendly, and expeditious service!

I would strongly suggest that you not purchase anything from this store. My wife and I went in…read moreduring the holiday season special, which included credits for free Iphone 13's if we signed up for their highest level plan and turned our old phones in. I gave the store mine that day. I received a new phone (my wife's was on backorder so she sent it in after she received her new one). We were told not to worry about the first bill, because all credits would get applied the second or third billing cycle once they received my wife's phone. This is when thing go down hill. Three billing cycles later, and after calling T-mobile, our bill for two phones/lines remained at $234 a month. We were promised multiple discounts from this store they could not follow through on. We were being charged almost $40 a month for "equipment costs". T-mobile customer service advised me to go back into this store to get it worked out but the guy working kept saying "we can't do anything". He couldn't take off the $40 worth of equipment costs (equipment being our new phones) and he couldn't take off the $42 in protection plans. When I said I wanted to return everything, he told me we can't because it's been longer than 14 days (above I was told to wait 2 or 3 billing cycles for all credits to get applied). He couldn't help in any way. When I started getting upset, he kept saying "all I am trying to do is help". We received very little of what they committed to. Bait and switch at this location. Promises with no follow through. Get them sold and get them out. I had to spend an hour on the phone with T-mobile customer service to get what I was promised. I will never go into this store again...I would advise you find another T-mobile location.