I went in to return the T-mobile home internet. The store representative was polite. I have had numerous issues with tmobile since the merger of sprint and tmobile happened. There are a lot of services and deals that I can not use since my account hasn't been migrated fully onto the Tmobile network. I have been back and forth with the customer service over the phone, chat, and in store, and no one is helping me out with the migration. When I spoke to the customer representative over the phone, they had asked me to go into a corporate store of Tmobile so that they could help me migrate the account, but none of them helped me. Apparently, it is a long process for them to do that, and they are lazy to initiate the process and so they keep giving unnecessary excuses to not do it. For example, once they told me that all the line on my account need to be present in the store for the migration to happen which is absolutely not possible as there are 10 lines on my account and each of them are in different states. The other representative said that all the devices need to be paid off first to complete migration, which makes absolutely no sense since Sprint is now owned by T-mobile. When I spoke to the customer care over the phone, they informed me that these are just the excuses the in store representatives are making to avoid doing the work. I am frustrated with the quality of their service. I have had enough with these guys. I loved Sprint, and their customer service was excellent, but ever since the merger happened, Tmobile doesn't seem to care about the sprint customers. read more