I'm confused what star rating to give Verizon? The store at this address is fine. It's clean…read morecompetent. The location is convenient and it has private parking lot with ample parking. However, our experience from switching over from AT&T to Verizon has been awful We had two phones that Verizon delayed activation because despite us having our proof of identity via our drivers license and lots of others, their system wouldn't let us initially get a phone and that was after waiting a few hours. With lots of additional legwork and jumping through unnecessary hoops of fire to complete this task, we finally did it all newly purchased Apple iPhones for users. That should be easy, right nope,no it was not We also were supposed to get free phones switching over Our phones. We were given the wrong communication about what models we're going to be acceptable so what we initially thought we were returning and we couldn't turn in so then became the scavenger hunt for the proper phones. Which we couldn't remember the old Apple ID for so they wouldn't transfer. Currently, it seems like we're stuck purchasing one or two phones because we can't find the Apple ID information which is completely frustrating and disheartening and it makes me lose faith in both Apple and Verizon However, the people at this location seem a little more knowledgeable than the people over at Best Buy, which is why we are now focusing on coming to this brick and mortar Verizon store versus a kiosk across the street that has a sales associate that's supposed to be managing multiple carriers. I strongly advise anyone reading this who wants to deal with Verizon to come to this or this type of brick and mortar store versus an agent at a different big box type of situation such as target Walmart, Best Buy that deals with multiple carriers and multiple carrier products. . You will get better service here and have far less frustration.

People, when purchasing a new iPhone PLEASE go directly to the Apple Store. This is the worst…read moreservice ever. I purchased my new iPhone and got it via mail. Unfortunately I was NOT able to get it activated so I took it to the store where the item was purchased. When I told the representative what my situation was, she immediately advised that they could not help me and sent me to the Apple Store. When I went to the Apple store, I was advised that it's an issue with the SIM card and had to return to the Verizon Store. Had the representative at Verizon first try to resolve my situation, I would have NOT wasted over 1.5 hours going back and force. Moral of this, if you're buying an Apple , go directly to the source as they are able to provide you with all carrier plans and provide you with their best service. This location "thumbs down!"

I had an issue involving my iPhone 6S. This was a real problem for me. Phone would not charge or…read morestart. Impacted my personal and business life. The Verizon store couldn't fix. CPR Gahanna did. Mr. Jay Corbitt was the tech. He was simply awesome. Problem fixed and inexpensively. If you have a mobile device problem, go there!

As of now, the phone that was "repaired" is non-operational and does not stay on for more than 2-3…read moreminutes at a time. I came in for an iphone screen repair and was told the same story as other reviews---a part was defective and some sensor isn't working. I believe I was scammed and I'm sure this "defective" sensor that is coming in 2-4 days, will only make it worse. IF the phone ends up working, I will change the review.

Changed my screen protector on my phone for ten dollars after a 5 dollar phone appt discount. Did…read morea really good job as well.

Thank you Gideon for responding back so quickly with a quote to repair my daughter's iPhone 8 +…read morescreen after she stepped in it while in Columbus for a softball tournament!

The guys at MIRA WIRELESS are great! They have so much stuff for all your phone needs and can get…read morejust about anything they don't have. When I visit any business the first thing I look for is how they treat their customers. At Mira Wireless, it's like having a buddy you can turn to with any questions, and know that their advice is going to help you. It's great when you find a business you would send your friends and family to without any worry about how they will be treated. Go to Mira Wireless. You'll be glad you did. PS: Yelp has my profile wrong. Instead of San Francisco, I live in Worthington, Ohio, just 4 miles from MIRA WIRELESS

Semo is absolutely amazing!! I told him my screen was shattered & it took him about 15 minutes to…read morecompletely fix it. 10/10!!

I would not have ever thought I'd write a review for a cell phone carrier service store, but the…read moreguys working here are awesome. They answered all my questions and made sure I got a great deal on all the phones and accessories I purchased. They knew the veteran/military plan details and all the promotions. I was able to transfer 4 phone lines from ATT to a single TMobile Magenta Max plan and save $150 month. They knew what trade in value I could get and that I could also get a buy one get one free iphone and then 2 free sets of airpods from the Black Friday promotion. Best cell phone company/store experience ever.

I don't even have t-mobile but an employee at this establishment saved my friend's car. We were…read moreleaving crumbl, a neighboring business. Cookies obtained, the five of us in our friend's Nissan Rogue. He attempts to turn the car on. Click click... silence. Nothing. We're stranded. Car isn't moving. We have triple A, however, one of us knew how to jump start the car, we just needed another car with a good battery. Sat with the car hood up, eating cookies, eating them, the usual thing to do when stranded and waiting for a good samaritan to offer up their car. We finished the cookies. They were pretty good. After several taste testings, we finally decide to make a move. First business we asked couldn't help us. Then we decided to go to T-Mobile. I don't know their name, but a very kind person there not only offered their car battery to help, they had better jump cables than us and also knew how to jump start a car. We very much appreciate it. Without you, our friend's beautiful car Randy might be still sitting there. Seriously recommend this T-mobile. Literal life-savers.

Fiance came in to check the status of when he'd be eligible to upgrade his phone. Unfortunately,…read morethey only had 1 employee in the store and they were quite busy, so we ended up having to leave after waiting for nearly half an hour.

I went to this place to get the new iPhone 17 and what a disaster . This process took over an hour…read moreand a half . When we are almost done the girl Skyler decided to go to lunch for 45 minutes to make me wait outside. even though we had 5 mins left in our transaction ...this place is extremely understaffed. One person working. They don't answer phone calls the phone just rings nonstop. skyler Favorite move is to send people to Easton cause she doesn't have the experience or answer. i'll never go back

I would NOT even give them a 1 star. They are OVERPRICED and do NOT fix anything. They charge you…read moreand say they fixed it and do NOT!!! The owner is a jerk and the man guy, Adam that works there is an embarrassment to the company working there as he is EXTREMELY over weight/fat! TERRIBLE place! NOT worth it.

This place was great! They replaced the screen on my iPad quickly (same day) and for a fair price…read more I called Apple prior to choosing Wireless Rx, and they quoted me $100 more, and 2 week repair time! Forget Apple and go here. There is no benefit to using Apple for repair service if you are out of the warranty period- these guys can do the same thing and they are meticulous. I'm very happy with the repair. Bonus; they offer a 1year warranty on their work.

My fiance had to exchange our router here. One problem is, they don't accept them directly in the…read morestore, but they will provide you the shipping materials and post free of charge to do so. The guy was super nice about it too! :)

Had an awful experience with one of the managers at this store. The young man that first helped us…read morewas polite but when I had a problem and came back in, an older gentleman "helped" me. He refused to give me his name. Told me to have a "nice day" repeatedly (from the beginning he was not interested in assisting me). The manager (I believe) was one of the rudest, least helpful retail "professionals" I've ever met. He was condescending. Kept calling my spouse "boss". Would never return to this store. Went to Tuttle Crossing T-Mobile (Dublin) and had a great experience. Stay away from University District T-Mobile.