Awesome internet with really good reliability! Never had any outages and had them for over 2 years…read morenow. Tv is okay wish they had full HD service though. All in all a good cable company. One thing people don't understand is that ISPs differ from location to location. I know charter owns Decatur, AL and they can't be beat as far as internet. Period!

I recently canceled my subscription with Spectrum. Prior to allowing me to do so they forced me to…read moredeal with an inquisition. Of course when they couldn't counter my new provider they began offering deals I was told 9 months prior that didn't exist. They also accused us of not returning equipment when we moved out of their service area a few years back. They instructed us to leave it in a drop box at one of their locations. We did exactly as instructed and they reported on my wifes credit report us owing them approximately $500 for the equipment. After hours of debate over the phone, they admitted the equipment was returned and the report was in reference to a past due account. Ive never been late a single payment the entire time I had service. My service would have been 4 months past due and we all know that would never happen. Within a month or so it would have been turned off. In my opinion they have become too big to care about people. They were not truthful with me and have caused us grief. I guess they don't understand that technology is not a necessity for some. They should have offered special deals from the beginning which is regarded as gouging. The system was off repeatedly and at times down for more than a day while offering no credits. There are better deals out there. I found them.

My husband arranged for Dish to come and install our Google Nest Learning Thermostat. For some…read morereason the install was free, which was nice! The only glitch was the installation was initially scheduled for Sunday; however, Dish rescheduled it for Wednesday via an email that my husband overlooked. WE have an aggressive dog, and we have to medicate him when strangers are in our house, so the installation appointment change messed up our day due to medicating our dog unnecessarily. on Wednesday, the technician showed up, was extremely polite and spent about 2 hours on the installation. He updated hubs' phone with the app and walked him through using the app. Unfortunately, the second Google thermostat we bought doesn't work on split system HVACs which means we will need an additional installation for that thermostat. I thought the Dish technician did a great job and I would recommend them and Google thermostats!

Worst F**king service to have. They rip you off on the installation charge and don't even put it on…read morethe bill. They keep dunning you for that and for terrible service. The internet and cable often goes out A-LOT. Poor customer service. DO NOT USE THEM FOR ANYTHING!

This place is a freaking joke. I have called customer support multiple times about my internet and…read morethe guy told me we are aware of the situation but we are not going to fix it. That is unacceptable. I am supposed to be getting 20mbps which isn't great but thats what my complex gives us. I AM CURRENTLY GETTING 1.55 DOWNLOAD AND 2.1 UPLOAD SPEEDS. Just unacceptable.

Like Richard C. stated, Launch BB is a joke. They talk up fiber to apartment complexes throwing…read morearound terms that sound good on paper to the apartment owners so they will sign a contract with them. Launch BB lies to you to keep you occupied as long as they can. I have had 7 tickets trying to resolve issues with them over the past year that mysteriously disappear after I hang up the phone. I call back and they have no record of my ticket even with a provided ticket number. I pay for 250down and 250up and get an average of 20. I am paying extra for the upgraded speed and have not gotten my speed for the past month+. They use a hub and put us behind a NAT that does not allow us to do our own routing for connecting with friends on video games. I was told that they do offer a static IP for me to go around this issue and submitted a request ticket for one. When I called back several days later after not hearing from them, they told me they do not offer static IPs. This company needs to get their ducks in a row if they ever expect to be anything successful instead of conmen that scam apartment complexes with big talk of fiber. As a person that uses the internet daily in my free time, this company is going to make me move so I am not forced into using them.

I came to Huntsville to work for four months. The apartment where I am staying referred me to…read moreBecky Parsons, a sales rep. She was very vague about my service options and only communicated via email. She sneakily tried to get me to sign a one year contract then raised the price of my service when I reminded her that I was here temporarily. She asked me for personal information via email; social security number. She charged me an activation fee and a setup up fee. And. .. Not until I was emailed my welcome packet, did I know that I would be paying a $7.00 per month equipment fee. She's definitely a swindler.

Upgraded to AT&T U-verse 13 months ago & it has been a very bad experience. Will be going to…read moreanother source ASAP! Would not recommend!!!

I've asked repeatedly to stop coming here. last night around 7pm there were no cars here by the…read moreway. he opened my screen door abcs knocked on the window pane. it looked like he was going for the knob, but my dog luckily wouldn't stop barking until they left. I do not appreciate anyone coming to the side down instead of the front. So tell Michael Robert's not to do that.

This is without a doubt the worst Internet service I have ever had. No cable and No internet! This…read moreis the norm with Cullman Spectrum. Someone needs to come in and fix Cullman location. If you are new to this area please look at alternatives. They have outages every week. I've never seen anything like it. Children can't do research for school assignments and working from home is impossible. If you love crappy service then Charter Spectrum has the service for you. Tons of customers frustrated and dissatisfied with their service and Spectrum could care less.

I've got a deal right now for mobile and internet for 50. a month. I've had it almost 2 months and…read morethe internet is so weak that my TV won't pick it up. A lot of time my phone says no connection at my house. I will not say that the service isn't good because I know some people have no problems but where I live in this house it does not pick up. The service you receive from any company as far as quality goes is going to be based on the EXACT location you are getting that service. I wish that it would have worked but I didn't get that kind of Luck with them but that does not mean you won't.

Excited to have Spectrum putting in fiber optic cables in our rural area…read more Hope to have their bundled services soon I have heard that they have good prices Will gladly be trying their services Been with AT & T forever,not happy with their prices

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

Definitely overrated with a 1 star but no zero option. A few words that come to mind describing…read moreCharter Spectrum: worthless, overpriced, sorry excuse for ANY kind of service whether internet, streaming, cable or phone. The only thing certain with this company is the continuation of price increases & diminished to NO service. So tack on another charge for less & less service Spectrum. You're not the only option any longer.

Cool place to shop love it I get all my electronics and appliances there never a problemread more

BUYER BEWARE Bought top end Samsung TV from EE Decatur, AL…read moresome 4 months ago. loss of picture, pixilation, unwanted or un-commanded channel changes, or all of the above occur repeatedly while trying to watch a movie. Electronic Express does nothing. Samsung pretends to send repair techs, whom also do nothing. We have engaged electricians, IT pros and had an entire change out of all cable equipment at their techs behest. All issues point back the the tv istself and the business that sold it. 4 months in, a top end tv is unreliable, and frustrating. DO NOT TRUST THIS BUSINESS OR SAMSUNG OLED TVs. They have no intention of solving the products the sell. you like we will be left with expense and frustration. 1 Star is too many BUYER BEWARE