Courtney was so helpful and patient! We updated our plan, upgraded phones, and had lots of…read morequestions. We were beyond impressed and appreciative of Courtney's kind assistance. She took the time to answer our questions and really find out what was important to us. We are very happy with the entire experience. Been Verizon customers for 20 years and this was the best experience ever!

Terrible experience. The lady working there wouldnt even look up from her phone to answer my…read morequestions about my phone and the man working there wouldn't stop flirting with the other employees to help either. I ended up walking out and talking to someone on their chat online. I will never

My husband arranged for Dish to come and install our Google Nest Learning Thermostat. For some…read morereason the install was free, which was nice! The only glitch was the installation was initially scheduled for Sunday; however, Dish rescheduled it for Wednesday via an email that my husband overlooked. WE have an aggressive dog, and we have to medicate him when strangers are in our house, so the installation appointment change messed up our day due to medicating our dog unnecessarily. on Wednesday, the technician showed up, was extremely polite and spent about 2 hours on the installation. He updated hubs' phone with the app and walked him through using the app. Unfortunately, the second Google thermostat we bought doesn't work on split system HVACs which means we will need an additional installation for that thermostat. I thought the Dish technician did a great job and I would recommend them and Google thermostats!

Worst F**king service to have. They rip you off on the installation charge and don't even put it on…read morethe bill. They keep dunning you for that and for terrible service. The internet and cable often goes out A-LOT. Poor customer service. DO NOT USE THEM FOR ANYTHING!

This place is a freaking joke. I have called customer support multiple times about my internet and…read morethe guy told me we are aware of the situation but we are not going to fix it. That is unacceptable. I am supposed to be getting 20mbps which isn't great but thats what my complex gives us. I AM CURRENTLY GETTING 1.55 DOWNLOAD AND 2.1 UPLOAD SPEEDS. Just unacceptable.

Like Richard C. stated, Launch BB is a joke. They talk up fiber to apartment complexes throwing…read morearound terms that sound good on paper to the apartment owners so they will sign a contract with them. Launch BB lies to you to keep you occupied as long as they can. I have had 7 tickets trying to resolve issues with them over the past year that mysteriously disappear after I hang up the phone. I call back and they have no record of my ticket even with a provided ticket number. I pay for 250down and 250up and get an average of 20. I am paying extra for the upgraded speed and have not gotten my speed for the past month+. They use a hub and put us behind a NAT that does not allow us to do our own routing for connecting with friends on video games. I was told that they do offer a static IP for me to go around this issue and submitted a request ticket for one. When I called back several days later after not hearing from them, they told me they do not offer static IPs. This company needs to get their ducks in a row if they ever expect to be anything successful instead of conmen that scam apartment complexes with big talk of fiber. As a person that uses the internet daily in my free time, this company is going to make me move so I am not forced into using them.

I came to Huntsville to work for four months. The apartment where I am staying referred me to…read moreBecky Parsons, a sales rep. She was very vague about my service options and only communicated via email. She sneakily tried to get me to sign a one year contract then raised the price of my service when I reminded her that I was here temporarily. She asked me for personal information via email; social security number. She charged me an activation fee and a setup up fee. And. .. Not until I was emailed my welcome packet, did I know that I would be paying a $7.00 per month equipment fee. She's definitely a swindler.

Upgraded to AT&T U-verse 13 months ago & it has been a very bad experience. Will be going to…read moreanother source ASAP! Would not recommend!!!

I get 117mbps download and 12 upload very fast and seldom it drops out, for gaming this is A+…read more where else you gonna get this speed ????? Charter A+ in my book

I've asked repeatedly to stop coming here. last night around 7pm there were no cars here by the…read moreway. he opened my screen door abcs knocked on the window pane. it looked like he was going for the knob, but my dog luckily wouldn't stop barking until they left. I do not appreciate anyone coming to the side down instead of the front. So tell Michael Robert's not to do that.

I've got a deal right now for mobile and internet for 50. a month. I've had it almost 2 months and…read morethe internet is so weak that my TV won't pick it up. A lot of time my phone says no connection at my house. I will not say that the service isn't good because I know some people have no problems but where I live in this house it does not pick up. The service you receive from any company as far as quality goes is going to be based on the EXACT location you are getting that service. I wish that it would have worked but I didn't get that kind of Luck with them but that does not mean you won't.

Excited to have Spectrum putting in fiber optic cables in our rural area…read more Hope to have their bundled services soon I have heard that they have good prices Will gladly be trying their services Been with AT & T forever,not happy with their prices

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

Definitely overrated with a 1 star but no zero option. A few words that come to mind describing…read moreCharter Spectrum: worthless, overpriced, sorry excuse for ANY kind of service whether internet, streaming, cable or phone. The only thing certain with this company is the continuation of price increases & diminished to NO service. So tack on another charge for less & less service Spectrum. You're not the only option any longer.

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

If you enjoy the daily interruption of service, select AT&T Direct TV Satellite. I have…read morehistorically had cable tv. After visiting my dad for a few weeks, I have concluded, I would never have this provider. Even on fair weather days, my dad has interruptions at random times throughout the day. With no weather conditions , no obstructions and installation provided by professionals, I find it completely unacceptable to charge over $100 per month for an average plan.