Fantasia was amazing. She was very thorough with the explanation of the best deal for my situation…read moreand need. She was very pleasant and helpful. I'd gone to a different AT&T store the day before and I can say there was a difference in customer service. Everyone in the store was great and friendly, but Fantasia gave a phenomenal one on one experience that felt authentic, honest, and comfortable. 10/10 , highly recommend.

Utter incompetence and rudeness from the reps at this store. All I need is to transfer a line from…read moreone AT&T account to another without losing my current phone number. The transfer is from a prepaid plan to a post paid plan, which is something only a corporate store can resolve (while retaining the same phone number) - every AT&T rep I've talked to via phone or chat confirms this. However, the reps at this particular store have refused me service twice. They continue to deny that they can do the transfer, and they actually tell me the only way to do it is call in. So I stayed in store and called. The rep on the phone spoke to the in-store rep and told her that she can indeed do the transfer. The store rep continued to deny that they can do the transfer, and they showed me the door because they had just closed. I had been there an hour. Didn't even invite me to come back on another day.

I'd give this store a zero if I could. First of all one of the salespeople (who seemed to be quite…read moreknowledgeable) ended up making a change to my coverage without my consent. I didn't find out until the next billing cycle. When I was on the general customer service number, to make a claim on my daughter's phone, the rep told me the manager of the store was going to have to fix it. When I called the store, I was call screened but insisted on speaking w manager. She (the manager) was the rudest person that I have ever talked to and I was hung up on. When I called back I verified that she did in fact hang up on me and wouldn't give me her name, I've been an AT&T customer for 30 years. She needs to be fired and someone put in that position that understands customer service.

Terrible terrible customer service. Walked in for a hotspot, all workers and manager were doing…read moresomething on their phones the whole time. No acknowledgement of customer nor asked if we needed help. We had to come up to the counter to request a hotspot which they said they don't have any. My husband has to show him the exact one he needed on display and then they said "Oh, we need to check the back" - geez...who hired these guys? The only one helpful was Joe - no one else gave a hoot. They need to hire new staff here if AT&T wants business at all

AT&T has horrible customer service for a landline that stopped working the Sunday before last, when…read moreAT&T will not accept customer support calls. Calling their support number on Monday got me an automated system that insisted on trying to send me information about wireless services. After enough requests, it told me to make an appointment to be called at a particular time on Tuesday. I tried to pick three or four times; it told me that all were taken and then hung up on me, so I had to go through the infuriating automatic system again. When I did talk to a person, after I described the problem, I was transferred to another person and had to provide the same information again. I then was told that AT&T would fix the problem on Wednesday and contact me, and that we had to be available from 8am to 6pm whenever they felt like coming by. We got a message after 6pm that they would not fix the problem on Wednesday but would fix the problem on Thursday and to be available from 8am to 6pm on Thursday. AT&T did not contact us on Thursday and did not fix the phone line. I called on Friday and went through that automated system again before I could get to a person, to whom I explained the situation and who transferred me to someone else, who said that AT&T would fix the problem on Friday and contact us. AT&T did neither. I called again the following Monday, wasted time on the automated system, and was told that I would be called back within an hour or so. I was called back and then put on hold for a long time before a fellow came on who again told me that they would fix it that day. He was snide and rude. I asked him for the ID number that other people at AT&T had requested me to give to customer service. He said that he did not have it and would transfer me to someone who could help. After I was kept on hold for two hours, the person who answered claimed that she could not hear me and hung up. I RECOMMEND AGAINST BUYING SERVICES FROM AT&T BECAUSE OF THEIR VERY POOR CUSTOMER SERVICE.

Summary: Disappointing Experience with AT&T Tech: Mustaqeem Williams…read more Manager: Austin What began as a simple internet upgrade request turned into a nightmare with AT&T. The follow-up technician who visited our home used high-pressure tactics to convince us to switch from T-Mobile, despite that not being our original intent at all. This representative deliberately built rapport by discussing church and religious topics to gain our trust. After establishing this false connection, he pressured us into changing carriers with promises that have proven entirely false. We were assured AT&T would pay off our T-Mobile accounts, yet we've received no reimbursement cards. We're now stuck paying both carriers out of pocket with little hope of ever seeing the promised compensation. Customer service has been non-existent. Phone representatives claim they can't help with our specific issues. We even visited the corporate office seeking assistance, but the manager was unavailable and never returned our calls despite promises to do so. What should have been a straightforward internet upgrade has become a costly mistake. AT&T's deceptive sales tactics and complete lack of follow-through have created significant financial strain for our family. WARNING TO OTHERS: Do not fall for this gimmick! Be extremely cautious when AT&T representatives use personal topics like religion to establish rapport or make promises of carrier payoffs and seamless transitions. These tactics appear to be designed to manipulate customers into switching services with no intention of honoring the commitments made. Protect yourself and your finances by getting all promises in writing and researching other customers' experiences before making any changes to your service.

The Hubs signed us up for AT&T fiber and the guys who installed it were very polite, hard working…read moreand nice. Their account executive/sales rep was also very friendly and thorough and pleasant. We have had no issues with their service and zero disruptions. As an aside, my stepson worked for AT&T for several years and I noticed they do offer their employees a nice benefits package which is really rare these days. Although I was not displeased with our previous internet provider (spectrum) my husband was interested in the deals and faster internet speeds offered by AT&T. Their team showed up on time, got the job done and did a great job! Thanks AT&T fiber!

Shame on you @att. This is borderline #elderabuse . Charging my Mother in law $50 for 786 kbs…read moreinternet speed. That's barely dialup speed. Customer service would only offer a $5 discount, no other plans. Which I find hard to believe in #Huntsville AL. Fortunately WOW internet is being installed, tomorrow, 200Mbps for $35.99/mo.

I was in the store one time to get an upgrade and the owner was so kind and so sweet I returned to…read morebuy my assessor he's even though I can get them half price at Walmart and the young man that helped me had the nerve to tell me to park right the next time I came into the store....there was not one person in the store

From the owner: AT&T, serving over 81 million wireless customersread more