This place is a freaking joke. I have called customer support multiple times about my internet and…read morethe guy told me we are aware of the situation but we are not going to fix it. That is unacceptable. I am supposed to be getting 20mbps which isn't great but thats what my complex gives us. I AM CURRENTLY GETTING 1.55 DOWNLOAD AND 2.1 UPLOAD SPEEDS. Just unacceptable.

Like Richard C. stated, Launch BB is a joke. They talk up fiber to apartment complexes throwing…read morearound terms that sound good on paper to the apartment owners so they will sign a contract with them. Launch BB lies to you to keep you occupied as long as they can. I have had 7 tickets trying to resolve issues with them over the past year that mysteriously disappear after I hang up the phone. I call back and they have no record of my ticket even with a provided ticket number. I pay for 250down and 250up and get an average of 20. I am paying extra for the upgraded speed and have not gotten my speed for the past month+. They use a hub and put us behind a NAT that does not allow us to do our own routing for connecting with friends on video games. I was told that they do offer a static IP for me to go around this issue and submitted a request ticket for one. When I called back several days later after not hearing from them, they told me they do not offer static IPs. This company needs to get their ducks in a row if they ever expect to be anything successful instead of conmen that scam apartment complexes with big talk of fiber. As a person that uses the internet daily in my free time, this company is going to make me move so I am not forced into using them.

My dad died last week and I have been helping my mom get everything sorted…read more If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.

Most confusing place to do in-person business ever! The parking lot…read moreIs full, and so is the store. That is a a good thing. There is no rhyme or reason to check out! My wife walked over and picked out a phone case that she really wanted...and we stood and watched people for ten minutes. Couldn't figure out if we were supposed to check in or how to check out. There is no register or customer service...just a few folks with a Verizon polo engaged in pleasantries with random folks strewn around the store. How do I get myself into these things? Don't get me wrong--I LOVE brick and mortar. I won't be back here again unless I have no choice, though. They have lost the art of interacting with people, and their accessory inventory is very limited.

BLAKE IS THE BEST!! I never have a good experience at phone stores and he made it so easy and was…read moreso kind!! Give that man a raise!! 10/10 love that place!

This is not about this particular store, but rather Verizon Wireless as a company…read more Verizon wireless is totally inept. I have an issue with a final bill, I left because of terrible service, and these folks cannot even manage to get this straight. On the first call I was transferred 8 times and wound up being connected to a credit agency and the second time I was transferred 10 times with the same result. Verizon used to be a great company and I was with them for over 15 years, but then they lost sight of their most valuable asset - their customers. I left them and paid all I owed, with a customer service rep taking care of the business. Then all of the sudden I get hit with the $80 charge that was already dealt with. Even though disputed, they have put this on my credit history. That is a bush league move, especially when the customer has ALWAYS paid his bill in a timely manner. Verizon has turned into a predatory company with NO respect for customers. They do not care about the issue and they just say they are right no matter what. Do yourself a big favor and DO NOT ever be associated with this company. There is much better out there at much better rates. They have destroyed 15 years of my loyalty to the point I will never use them for anything ever again. Maybe if someone at Verizon does care they can contact me at mjm7577@gmail.com. I throw that out there but expect no results seeing the way these folks operate. Let's see other firms keep doing better and better - maybe the giant will fall and decay, just like other arrogant firms who thought they were too big to fail. Yes Verizon, you are failing badly!!!!!

My husband arranged for Dish to come and install our Google Nest Learning Thermostat. For some…read morereason the install was free, which was nice! The only glitch was the installation was initially scheduled for Sunday; however, Dish rescheduled it for Wednesday via an email that my husband overlooked. WE have an aggressive dog, and we have to medicate him when strangers are in our house, so the installation appointment change messed up our day due to medicating our dog unnecessarily. on Wednesday, the technician showed up, was extremely polite and spent about 2 hours on the installation. He updated hubs' phone with the app and walked him through using the app. Unfortunately, the second Google thermostat we bought doesn't work on split system HVACs which means we will need an additional installation for that thermostat. I thought the Dish technician did a great job and I would recommend them and Google thermostats!

The Hubs signed us up for AT&T fiber and the guys who installed it were very polite, hard working…read moreand nice. Their account executive/sales rep was also very friendly and thorough and pleasant. We have had no issues with their service and zero disruptions. As an aside, my stepson worked for AT&T for several years and I noticed they do offer their employees a nice benefits package which is really rare these days. Although I was not displeased with our previous internet provider (spectrum) my husband was interested in the deals and faster internet speeds offered by AT&T. Their team showed up on time, got the job done and did a great job! Thanks AT&T fiber!

Shame on you @att. This is borderline #elderabuse . Charging my Mother in law $50 for 786 kbs…read moreinternet speed. That's barely dialup speed. Customer service would only offer a $5 discount, no other plans. Which I find hard to believe in #Huntsville AL. Fortunately WOW internet is being installed, tomorrow, 200Mbps for $35.99/mo.

I've got a deal right now for mobile and internet for 50. a month. I've had it almost 2 months and…read morethe internet is so weak that my TV won't pick it up. A lot of time my phone says no connection at my house. I will not say that the service isn't good because I know some people have no problems but where I live in this house it does not pick up. The service you receive from any company as far as quality goes is going to be based on the EXACT location you are getting that service. I wish that it would have worked but I didn't get that kind of Luck with them but that does not mean you won't.

Excited to have Spectrum putting in fiber optic cables in our rural area…read more Hope to have their bundled services soon I have heard that they have good prices Will gladly be trying their services Been with AT & T forever,not happy with their prices

I came to Huntsville to work for four months. The apartment where I am staying referred me to…read moreBecky Parsons, a sales rep. She was very vague about my service options and only communicated via email. She sneakily tried to get me to sign a one year contract then raised the price of my service when I reminded her that I was here temporarily. She asked me for personal information via email; social security number. She charged me an activation fee and a setup up fee. And. .. Not until I was emailed my welcome packet, did I know that I would be paying a $7.00 per month equipment fee. She's definitely a swindler.

Upgraded to AT&T U-verse 13 months ago & it has been a very bad experience. Will be going to…read moreanother source ASAP! Would not recommend!!!

Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

The internet service they provided was like having an 80's modem setup…read more The resolution was under 700p, it was constantly buffering. I would stare at a black screen over and over. The absolute biggest joke of internet in the world.