My dad died last week and I have been helping my mom get everything sorted…read more If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.

Most confusing place to do in-person business ever! The parking lot…read moreIs full, and so is the store. That is a a good thing. There is no rhyme or reason to check out! My wife walked over and picked out a phone case that she really wanted...and we stood and watched people for ten minutes. Couldn't figure out if we were supposed to check in or how to check out. There is no register or customer service...just a few folks with a Verizon polo engaged in pleasantries with random folks strewn around the store. How do I get myself into these things? Don't get me wrong--I LOVE brick and mortar. I won't be back here again unless I have no choice, though. They have lost the art of interacting with people, and their accessory inventory is very limited.

BLAKE IS THE BEST!! I never have a good experience at phone stores and he made it so easy and was…read moreso kind!! Give that man a raise!! 10/10 love that place!

This is not about this particular store, but rather Verizon Wireless as a company…read more Verizon wireless is totally inept. I have an issue with a final bill, I left because of terrible service, and these folks cannot even manage to get this straight. On the first call I was transferred 8 times and wound up being connected to a credit agency and the second time I was transferred 10 times with the same result. Verizon used to be a great company and I was with them for over 15 years, but then they lost sight of their most valuable asset - their customers. I left them and paid all I owed, with a customer service rep taking care of the business. Then all of the sudden I get hit with the $80 charge that was already dealt with. Even though disputed, they have put this on my credit history. That is a bush league move, especially when the customer has ALWAYS paid his bill in a timely manner. Verizon has turned into a predatory company with NO respect for customers. They do not care about the issue and they just say they are right no matter what. Do yourself a big favor and DO NOT ever be associated with this company. There is much better out there at much better rates. They have destroyed 15 years of my loyalty to the point I will never use them for anything ever again. Maybe if someone at Verizon does care they can contact me at mjm7577@gmail.com. I throw that out there but expect no results seeing the way these folks operate. Let's see other firms keep doing better and better - maybe the giant will fall and decay, just like other arrogant firms who thought they were too big to fail. Yes Verizon, you are failing badly!!!!!

Fantasia was amazing. She was very thorough with the explanation of the best deal for my situation…read moreand need. She was very pleasant and helpful. I'd gone to a different AT&T store the day before and I can say there was a difference in customer service. Everyone in the store was great and friendly, but Fantasia gave a phenomenal one on one experience that felt authentic, honest, and comfortable. 10/10 , highly recommend.

Utter incompetence and rudeness from the reps at this store. All I need is to transfer a line from…read moreone AT&T account to another without losing my current phone number. The transfer is from a prepaid plan to a post paid plan, which is something only a corporate store can resolve (while retaining the same phone number) - every AT&T rep I've talked to via phone or chat confirms this. However, the reps at this particular store have refused me service twice. They continue to deny that they can do the transfer, and they actually tell me the only way to do it is call in. So I stayed in store and called. The rep on the phone spoke to the in-store rep and told her that she can indeed do the transfer. The store rep continued to deny that they can do the transfer, and they showed me the door because they had just closed. I had been there an hour. Didn't even invite me to come back on another day.

I recently moved to Huntsville after switching to Verizon , and boyyyyyyy am I sad that I switched…read morenow . Not because of T-Mobile itself but because the team and atmosphere!!!! I worked with Cam and Manger Sam , it took the over 3 hours to get my numbers ported to the new carrier. Speaking with T-Mobile customer service /RSL was the absolute worse!!! TheY where unhelpful and even they disconnected calls , trying to place all burden on other teams (which in 3+ hours you can imagine we called everyone ! ) what was the amazing to see was all the teamwork, resourcefulness and problem-solving capabilities!!! despite how I felt about T-Mobile's phone customer service they're in person service rock ! Thanks

Store was busy bit it took one of the reps over 10 mins to even check us in. She stated 20-30…read moreminute wait. 50 mins later and after people who had not checked in, walked in and asked for "help" or had "a quick question" we sat and knew this was gonna extend into another 30-40 mins wait based on the conversations being had with the walk-ins. Good to know next time to just walk in and get them to engage in conversation and then you get serviced while the poor suckers who got on the list rot in the corner. Bad look on a local level for a National brand. And no, we never got service and had to leave to keep other appointments. Total time spent 60 mins, nothing accomplished other than this post.

The staff was so wonderful ! Got a great phone for amazing price! I can't stand Verizon stores…read moreanymore! Criket wireless is my cell phone hook up for now on!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Madison store today.

I've taken my phone 3 or 4 times for little things, but for someone like me, a disaster with…read moretechnology, they were BIG things. They've been so nice to me in spite of my ignorance. I love the convenience and the professionalism of these young men.

I was impressed with the quick attention and the fast repair of a cell phone problem.read more

Every time I had to go here or call here I have always been treated like I was the most important…read moresituation and given 100% attention. It's like every time I go in there they have a new selection of cases watch bands and a lot of other things... I have even seen new technology that helps you with other items that they sell. I used to be an android user and when I first switched to Apple products I was taken away by how much more they cost than an android device did, however I soon realized that they last a 100 times longer than any android I have ever purchased. Example, I would've had to repurchase at least 3 of the android phones in the time I had my first iPhone and to be honest I only did a trade in then because I liked the upgrade that came out that time better than what I had at the moment, other than that my phone was still going strong. Never going back to android ever again.

My second visit to the so called Genius bar in about 3 months, first one for was for a battery for…read moremy iphone, service was ok, had to wait 2 hours even after making an appointment, however when I got my phone back the new battery was only 25 percent charged. You would think if you purchase a new battery it would be charged ( at least I expected it to be) Now today I went because my apple watch would not pair with my phone, the person I got had no more knowledge about the issue than I did. So I just left and came home and deleted both phone and watch and restored and fixed the issue. I expected the 'genius' to have some answer about how to get the issue resolved without having to delete both devices and spend two hours getting them restored, but no such luck. I can't recommend using this store for service.

Someone helped me as soon as I walked in the door. As a matter of fact when they were in the back…read moregetting my phone another salesperson asked if I needed help. They also took me to the phone I eventually purchased as soon as I walked in. There was another customer complaining about being there 3 hours, not sure of the problem but they were working on it. The reason they got 4 stars instead of 5 is because of T Mobile the company. They have very little product selection under $300. I bought a phone 2 years ago for around $180, the latest, which is comparable is $280 and T Mobile does not give you the block part of the charger (only the cable) which was another $20 that I did not have to pay 2 years ago. I remember back about 10-15 years ago phones were maybe $40 and you got everything you needed to charge it. I had no issue with the store, just with T Mobile the company.

Waited for 30 minutes nobody said hello, nobody addressed us they just looked at us. I'm incredibly…read moreannoyed. The service here is trash and completely rude. Staying this long while being ignored is my mistake.

The morning crew aren't very friendly . The food is great but some of the servers act like they are…read moreto good to be friendly

From the owner: Switch today & enjoy America's largest 5G network.read more

They told me you get a $50 credit for just applying for their credit card. So I did but it was…read morealmost30% interest so I did not accept. You only get if you accept the card. I got approved easily. But I do not like them not telling the truth

This is a really really nice Tmobile facility. I came in here for one of the Tmobile Tuesday…read moreprizes. It's a stand alone building right on the main roadway. Very clean store. Unfortunately they didn't have what we were looking for (iPhone 13) but they did tell us how to get it.