Posting a review in hopes management will do some customer service training…read more My boyfriend bought me a strawberry grow kit. I followed the instructions up until the time it starts saying to plant the strawberries. In this particular kit that was purchased, it did not include the berries. Sometimes there's a manufacturer error, so I reached out to tractor supply where we purchased it. The person that I talk to says it does not include strawberries. I explained that it says it on the instructions. We brought the instructions and the plastic red container to the store. We were met with arguments about the product. Which is not our issue as the consumer. It would fall on the business to reach out to the manufacturer. Instead of exchanging it or checking to see if other packages included strawberries, we were told no refund unless we bring back the dirt. Really? So that's exactly what we did, drove back home gathered the dirt and returned it. As a person who works in customer service, I would've said just keep the dirt and refunded the money. It's absolutely insane that this company asked us to return dirt in order to get a refund.

Great selection and fantastic staff. They helped me solve an issue (left a bag of stuff I bought)…read morewithout question. Definitely recommend

ZERO STARS FOR LOWE'S!!!!…read more This is completely UNACCEPTABLE! The merchandise in question was returned on arrival. This email from LOWE'S/SYNCHRONY BANK on 01/22/26 absolves Wendy and I of any other charges as a full refund has been issued. This was a return from unhappy customers. PERIOD. Do NOT expect any further payments from my wife and I as we shall NEVER enter a LOWE'S store ever again, and we've informed all of our families and friends to avoid the store at all costs.

My husband and I plan to paint the interior of our home and stopped by today (4/26/25 5:50pm) with…read morean idea of what we were looking for. We found a color we liked in one of the available pamphlets. My husband was able to flag down one of the two young men sitting behind the desk, playing on their phones. We needed help locating the color. I said, "what aren't these in numerical order?" He responded, "how would you like to put them in order?" He said so without a smile, shockingly rude. He then shuffled unenthusiastically back to his seat and back on his phone. I have never experienced such disrespect from someone working in customer service. Very poor. We left without making any purchase. Waste of time.

Big store great selection.. App also very helpful to locate items in store…read more Friendly staff x2 asked if I needed help. Self check out was easy

Just venting. Went to Home Depot today in Madison…read more Sign has been up for about a month stating loropetalum and other shrubs are half price. Sign even says if priced at this, you pay this...Load cart up and proceed to check out inside as garden center is closed. lady at checkout says she's not aware of any sale, I have to prove to her that plants are on sale. I need to talk to someone in the garden center. I go to back to the garden center and the 2 guys there tell me I have to back outside and get the sign showing they are on sale and take it back to indoor check out. I do that... they are not convinced that sign belongs to those plants. The guys in the garden center (who have the plants in trying to buy) call someone else. He says in this instance he will make an exception and honor the price I'm stating. They want me to go back into the store, walk back to the garden center, get the plants and the sign and go back to cashier. They tell me they're not their plants, they belong to a third party vendor and they can't just give them away ! They didn't give them away. I left.

My husband loves tools, and I know very very little about tools, So when we visit a tools store or…read morehardware shop it consist of him looking and determining what is a good deal and what he may want. However for me its questions galore, like a kid in a candy store. What's this, what's that, How does this work, what is this for. Educational experience, I could spend hours in places like this just asking questions. The store is pretty large consider the outside does look a bit small, they have I think everything? One Aisle of power tools, an aisle and half of the air compressor tools. It is definitely really interesting. Welding supplies, air compressors, Gas tanks, generators, lawnmowers ( slim selection right now), clothing, pallet jacks, really they have a ton of stuff. The employees were super helpful they stopped and asked how we were doing a few times as we wondered through the store. I was randomly picking up objects and my husband was looking at different tools and supplies he would like. Overall it is a great experience. We will definitely be back. He did say the prices in the store were a bit higher than the catalog they have, but with the shipping and handling cost in the catalog the store prices might equal.

When I bought my Stihl String Trimmer service was outstanding. Ow when you have issues about…read moremissing equipment no one cares or wants to talk to you.man many phone calls emails and call main customer service never got a call back. Went on social media they want to talk In Private. Northern Tool can't spell customer service I contacted Stihl and they solved my issue in minutes. Stihl has great customer service

wilson lumber door on our 1.5 year old house. Glass separated from within the door so they will…read morenot replace the door and they declare that they will not paint any marks caused by their defective manufacturing.

Wilson Lumber is a long standing business in Huntsville. We are looking to purchase a nice screen…read moredoor for the front of our house. We have gone to big box stores and didn't see anything even close to what I want. We took a ride up the Parkway to check out what Wilson Lumber has. Inside the store is going thru a remodel so items are not out for viewing. I did speak with a sales representative and was able to see what they stock and what they can order. On the floor I did not see anything I liked. I was given a catalog and a business card with a url for a website they can order "custom" screen doors. I looked at the website and didn't see anything I liked. I will keep looking. If you have building remodeling needs, Wilson Lumber has the expertise to help you build what you want.

I really like how organized and laid out they are. Super helpful for getting what I need and…read morechecking out quickly.

Just moved here and found this lumber yard. The service is the best I have seen in a long time. The…read morehelp is knowledgeable and friendly. The pricing is very competitive. They have lumber that the chain store does not. They also do the loading. My new main store!!!

Painful to try and get help with, zero understanding of products and over complicate basic…read morerequests.

This place sucks. The staff is nice but no urgency on their parts. I felt like my purchase and…read morereturn took tooooooo long and was like pulling teeth. I hate this store! I would NEVER shop here again! Lowe's sells the same paint and they are much more helpful and professional, so that's where to go.