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    Sherwin-Williams Paint Store

    2.0 (5 reviews)
    ModeratePaint Stores
    Open 10:00 am - 4:00 pm
    Updated 1 month ago

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    4 years ago

    Painful to try and get help with, zero understanding of products and over complicate basic requests.

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    4 years ago

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    10 years ago

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    Ask the Community - Sherwin-Williams Paint Store

    Harbor Freight - Storefront

    Harbor Freight

    2.0(1 review)
    2.6 mi

    I normally don't write about business impressions on my first visit to a new store, but I'm a long…read moretime Harbor Freight customer and think that I can safely rate this as a first time visit and bad impression. The store is well stocked, clean (it is new) and the customer service is very friendly. They want to help, but they are constrained. Customer service, including the manager, is not authorized to make the customer happy with actions that are commonplace and expected elsewhere. I spent 15 minutes analyzing things to figure out what I wanted to buy as an impact socket set that I need this afternoon. I finally settled on one of the blue Inside Track Club items because that was by far the best deal for me. I am a member of their inside track club, but the socket set rang up as a regular priced item. I went back and removed the blue tag from the shelf and brought it to the cashier. The manager was called, who inspected the fine print and concluded that the discount had expired 7/31 (today was 8/6) and they had just failed to remove the advertisement from the shelf...for a week, They "were not authorized" to adjust the price. In other words, the store manager doesn't have the discretion and authority at the store level to make things right. I've never been to a big brick and mortar store that had this policy and wouldn't honor something on the shelf like that. Trying to help my feelings they told me I could come back next weekend to their tent sale and buy it that way. I don't need it in two weeks...I need it today and had my hopes up. Is that $20 really worth leaving a bitter taste in a long time customer's mouth? It really isn't about the $20...but more about how they handled it. Evidently the $20 was more important to corporate, though...two stars for corporate limitations and rigid policy that doesn't allow the local store to make right on their mistake.

    Sherwin-Williams Paint Store - paintstores - Updated May 2026

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