After 26 years with the V cell company and after having some problems with the local V store I…read moredecided to make the change to A T & T cell service especially since I have A T & T Fiber Internet. I 1st stopped by to find out the order of events to make the change, which they gave detailed instructions. I then went to the Verizon Corporate store @ Clift Farms in Madison. They were friendly and understood my reasons for making the change and I settled up with them. I then went back to the Athens French Farms store to have my service started. The Iphone 16 was easy but when it came to my Applewatch Ultra it was not so smooth. After over 4 hrs the Manager Sara worked on the problem. She contacted Apple, multiple A T & T departments and everyone was working as hard as they could to get my watch working right. In the end it was actually an Apple Update problem that came out today that was keeping my watch connect to the cell network. A lot of people would have given up, but Sara kept going even including updating my phone & watch and finally everything was working. Sara is a GREAT example of what a customer oriented should be like. She refused to give up until the problem was solved. A T & T, you better watch out someone is going to hire her away from you and that would be a gain for that business but a HUGE loss to the Athens A T & T store. Stanley N.

This store always has the best customer service and they are always willing to help! They work in a…read moretimely manner because they understand as customers we have other things we need to tend to as well. They always help out!

Horrible service.. every time I call for my refund due me, a different story is told. waited since…read more3-8-2024 for a refund for an item that I purchased in the store on 3-5-24 and returned it on 3-8-24. The store manager will not talk to me and every time I call customer service, there is a different story. They sent me to the bank and when the bank even called, they were very rude and told me to go back to the store for my refund. I went and the manager went to the back of the store along with the associate. I have witnesses who will be joining as witnesses in my lawsuit against CELL TOUCH. HORRIBLE SERVICE !!!

Fantasia was amazing. She was very thorough with the explanation of the best deal for my situation…read moreand need. She was very pleasant and helpful. I'd gone to a different AT&T store the day before and I can say there was a difference in customer service. Everyone in the store was great and friendly, but Fantasia gave a phenomenal one on one experience that felt authentic, honest, and comfortable. 10/10 , highly recommend.

Utter incompetence and rudeness from the reps at this store. All I need is to transfer a line from…read moreone AT&T account to another without losing my current phone number. The transfer is from a prepaid plan to a post paid plan, which is something only a corporate store can resolve (while retaining the same phone number) - every AT&T rep I've talked to via phone or chat confirms this. However, the reps at this particular store have refused me service twice. They continue to deny that they can do the transfer, and they actually tell me the only way to do it is call in. So I stayed in store and called. The rep on the phone spoke to the in-store rep and told her that she can indeed do the transfer. The store rep continued to deny that they can do the transfer, and they showed me the door because they had just closed. I had been there an hour. Didn't even invite me to come back on another day.

As always, anytime I have a problem, I head straight there! They are patient, kind and always…read moreresponsive! They could give lessons in customer service! Thank you again for always being there to help!

Greatly appreciate uBreakiFix support to perform a deep clean on a Ricoh color laser printerread more

Went in because my phone wouldn't turn on they told me that they couldn't verify my account or scan…read moremy ID because it has my middle name and my account only has my first and last name but I was informed by customer service that there are multiple ways to verify an account so I was turned away with no help and sent to a store that I have no idea how to get there since I'm not from here I dont know if they were being lazy or just prejudice but I really don't appreciate it Verizon AT&T would have never let me walk out that door Without finding out why my brand new iPhone isn't working...

What is the difference it makes to sit and talk with someone who can review your usage, look at…read moreyour offers, and come up with a plan that will save you money but increase your number of lines, improve your Internet, create a better TV viewing experience... Again, always saving money! Ask for Jason!

The staff was so wonderful ! Got a great phone for amazing price! I can't stand Verizon stores…read moreanymore! Criket wireless is my cell phone hook up for now on!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Madison store today.

I was in the store one time to get an upgrade and the owner was so kind and so sweet I returned to…read morebuy my assessor he's even though I can get them half price at Walmart and the young man that helped me had the nerve to tell me to park right the next time I came into the store....there was not one person in the store

From the owner: AT&T, serving over 81 million wireless customersread more