My dad died last week and I have been helping my mom get everything sorted…read more If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.

Most confusing place to do in-person business ever! The parking lot…read moreIs full, and so is the store. That is a a good thing. There is no rhyme or reason to check out! My wife walked over and picked out a phone case that she really wanted...and we stood and watched people for ten minutes. Couldn't figure out if we were supposed to check in or how to check out. There is no register or customer service...just a few folks with a Verizon polo engaged in pleasantries with random folks strewn around the store. How do I get myself into these things? Don't get me wrong--I LOVE brick and mortar. I won't be back here again unless I have no choice, though. They have lost the art of interacting with people, and their accessory inventory is very limited.

Every time I had to go here or call here I have always been treated like I was the most important…read moresituation and given 100% attention. It's like every time I go in there they have a new selection of cases watch bands and a lot of other things... I have even seen new technology that helps you with other items that they sell. I used to be an android user and when I first switched to Apple products I was taken away by how much more they cost than an android device did, however I soon realized that they last a 100 times longer than any android I have ever purchased. Example, I would've had to repurchase at least 3 of the android phones in the time I had my first iPhone and to be honest I only did a trade in then because I liked the upgrade that came out that time better than what I had at the moment, other than that my phone was still going strong. Never going back to android ever again.

My second visit to the so called Genius bar in about 3 months, first one for was for a battery for…read moremy iphone, service was ok, had to wait 2 hours even after making an appointment, however when I got my phone back the new battery was only 25 percent charged. You would think if you purchase a new battery it would be charged ( at least I expected it to be) Now today I went because my apple watch would not pair with my phone, the person I got had no more knowledge about the issue than I did. So I just left and came home and deleted both phone and watch and restored and fixed the issue. I expected the 'genius' to have some answer about how to get the issue resolved without having to delete both devices and spend two hours getting them restored, but no such luck. I can't recommend using this store for service.

Fantasia was amazing. She was very thorough with the explanation of the best deal for my situation…read moreand need. She was very pleasant and helpful. I'd gone to a different AT&T store the day before and I can say there was a difference in customer service. Everyone in the store was great and friendly, but Fantasia gave a phenomenal one on one experience that felt authentic, honest, and comfortable. 10/10 , highly recommend.

Utter incompetence and rudeness from the reps at this store. All I need is to transfer a line from…read moreone AT&T account to another without losing my current phone number. The transfer is from a prepaid plan to a post paid plan, which is something only a corporate store can resolve (while retaining the same phone number) - every AT&T rep I've talked to via phone or chat confirms this. However, the reps at this particular store have refused me service twice. They continue to deny that they can do the transfer, and they actually tell me the only way to do it is call in. So I stayed in store and called. The rep on the phone spoke to the in-store rep and told her that she can indeed do the transfer. The store rep continued to deny that they can do the transfer, and they showed me the door because they had just closed. I had been there an hour. Didn't even invite me to come back on another day.

I recently moved to Huntsville after switching to Verizon , and boyyyyyyy am I sad that I switched…read morenow . Not because of T-Mobile itself but because the team and atmosphere!!!! I worked with Cam and Manger Sam , it took the over 3 hours to get my numbers ported to the new carrier. Speaking with T-Mobile customer service /RSL was the absolute worse!!! TheY where unhelpful and even they disconnected calls , trying to place all burden on other teams (which in 3+ hours you can imagine we called everyone ! ) what was the amazing to see was all the teamwork, resourcefulness and problem-solving capabilities!!! despite how I felt about T-Mobile's phone customer service they're in person service rock ! Thanks

Store was busy bit it took one of the reps over 10 mins to even check us in. She stated 20-30…read moreminute wait. 50 mins later and after people who had not checked in, walked in and asked for "help" or had "a quick question" we sat and knew this was gonna extend into another 30-40 mins wait based on the conversations being had with the walk-ins. Good to know next time to just walk in and get them to engage in conversation and then you get serviced while the poor suckers who got on the list rot in the corner. Bad look on a local level for a National brand. And no, we never got service and had to leave to keep other appointments. Total time spent 60 mins, nothing accomplished other than this post.

Someone helped me as soon as I walked in the door. As a matter of fact when they were in the back…read moregetting my phone another salesperson asked if I needed help. They also took me to the phone I eventually purchased as soon as I walked in. There was another customer complaining about being there 3 hours, not sure of the problem but they were working on it. The reason they got 4 stars instead of 5 is because of T Mobile the company. They have very little product selection under $300. I bought a phone 2 years ago for around $180, the latest, which is comparable is $280 and T Mobile does not give you the block part of the charger (only the cable) which was another $20 that I did not have to pay 2 years ago. I remember back about 10-15 years ago phones were maybe $40 and you got everything you needed to charge it. I had no issue with the store, just with T Mobile the company.

Waited for 30 minutes nobody said hello, nobody addressed us they just looked at us. I'm incredibly…read moreannoyed. The service here is trash and completely rude. Staying this long while being ignored is my mistake.

I'd give this store a zero if I could. First of all one of the salespeople (who seemed to be quite…read moreknowledgeable) ended up making a change to my coverage without my consent. I didn't find out until the next billing cycle. When I was on the general customer service number, to make a claim on my daughter's phone, the rep told me the manager of the store was going to have to fix it. When I called the store, I was call screened but insisted on speaking w manager. She (the manager) was the rudest person that I have ever talked to and I was hung up on. When I called back I verified that she did in fact hang up on me and wouldn't give me her name, I've been an AT&T customer for 30 years. She needs to be fired and someone put in that position that understands customer service.

Terrible terrible customer service. Walked in for a hotspot, all workers and manager were doing…read moresomething on their phones the whole time. No acknowledgement of customer nor asked if we needed help. We had to come up to the counter to request a hotspot which they said they don't have any. My husband has to show him the exact one he needed on display and then they said "Oh, we need to check the back" - geez...who hired these guys? The only one helpful was Joe - no one else gave a hoot. They need to hire new staff here if AT&T wants business at all

What is the difference it makes to sit and talk with someone who can review your usage, look at…read moreyour offers, and come up with a plan that will save you money but increase your number of lines, improve your Internet, create a better TV viewing experience... Again, always saving money! Ask for Jason!

Great place to go if you want a sales rep to lie to you and overcharge for a device. If you shop…read morethere, make sure you have Verizon's website open to see Verizon's prices. I personally would recommend going to an actual Verizon store instead of an "authorized seller," which this place is, hence the ability to over-charge.

Man of his word, best to work with. He did everything he said he would do and kept his word next…read moreday and following week.

Bought a iphone pro max 15 for $600. Told phone was unlocked and clean. Went to transfer from my…read moreold phone to it. Had a carrier lock on it from Verizon. Previous owner sold it without paying full bill! Can't use it. In limbo. Parkway phones said only credit back in store--'no money back! Beware! Check with previous carrier on phone to be sure it really is clean before buying! Don't get scammed! This might not be the only one.

For service quoted me $125 to fix front screen after 3 or 4 days ago I just had it fixed for 185…read morebut told me it's going to cut me a deal since I just brought it in for $68 come to find out he charged me $162 even though he only quoted $125 just to fix the screen so I don't so I guess I'm out $100

BEING AWESOME IN LIFE AFFECTS MORE PEOPLE THAN YOU KNOW, Episode #060492…read more Around three weeks ago I smashed the screen of my Galaxy S9+ into a corner of a cabinet in my attempt to catch the device as it slipped out of my hand and headed to the floor. The device's protective case does little to protect the screen from blunt force trauma when the screen itself receives a rather significant direct pinpoint impact with the corner of hard object. The device probably would have been fine if I had just let it hit the floor, but my wanna be ninja reflexes tried to stop it's decent and caused more damage in the save. needless to say, I failed my reflex save. The phone is two years old but it still serves me well and most likely last a few more years. Instead of getting a new phone, which I would have to pay for the cracked screen anyway, I chose to just get this one fixed. Stacy, and several folks we know, have had much success with a local place called the Cell Phone Doctor. (I recommend booking an appointment. They are quite busy. You can book an appointment through their Facebook page. They respond within a couple of hours) I booked my appointment as Fritz Ling. When I paid my bill I provided my full name. Upon hearing the name the owner stopped what he was doing, looked at me with a slightly tilted head, and asked, "Do you know Samantha Fotovich?" I smiled, then responded, "Just a little bit. She's my oldest niece of all five of my favorite nieces. Matter of fact, just this last November my Wife and I officiated her wedding as we made her and Austin promise to be exceptional to each other forever and be best friends for life." "She teaches my son, Rami. You tell her I said Hi and that Rami misses her very much." He then directed his attention towards the cashier and said, "Go ahead and give him the 10% family discount." P.S. The establishment REGULARLY wiped down the door, the door handle, credit card machine, and anything else which came in contact with human touch. I felt extremely safe waiting for my device to be repaired while reading me some Chuck Gannon.)