My dad died last week and I have been helping my mom get everything sorted. If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather. read more

Most confusing place to do in-person business ever! The parking lot Is full, and so is the store. That is a a good thing. There is no rhyme or reason to check out! My wife walked over and picked out a phone case that she really wanted...and we stood and watched people for ten minutes. Couldn't figure out if we were supposed to check in or how to check out. There is no register or customer service...just a few folks with a Verizon polo engaged in pleasantries with random folks strewn around the store. How do I get myself into these things? Don't get me wrong--I LOVE brick and mortar. I won't be back here again unless I have no choice, though. They have lost the art of interacting with people, and their accessory inventory is very limited. read more

"We will be with you in about 30 minutes" it took 1 1/2 hrs. In-store customer service is just as terrible as over their over the phone customer service. read more

Verizon - Mobile Phones Near Me - Madison, Alabama

This Verizon store has been so helpful over the years. Chad was extremely helpful and friendly today. Thank you guys and keep up the good work. read more

Sally is a rock star. She has endless patience with me and, yes, like the 8 year old nephew I wish I had to fix simple things on my droid device, she is super efficient. Plus her smile is engaging and she is sincerely happy to see each customer and happy to fix their problems. Bless her because soon I'm going to ask her to install my amazon-purchased tempered glass protector and ya know what? She will do it with a smile and I'll leave happy! Excellent service every time I go here. Oh, and they are the real deal authorized service center however V. corporate doesn't allow them to advertise this on their signage. The V. store in Athens cannot provide the same extensive service as this store. If in doubt, regarding what you need to accomplish at Verizon, just call before going. And if you go to this store, ask for Sally. You're welcome! read more

I was sold an Apple Watch that did not work, would not turn on/would not charge/would not reset and went back to exchange it at this location. They did not have the watch of this color in stock so they were unable to exchange it. They would not allow me to exchange it for the same watch of a different color without charging me an extra $50. Even though a nonfunctioning watch was sold to me. The guy helping me said that the quickest way to exchange the watch was to go to the Apple store in Bridgestreet. I took the watch there and as I was telling the nice lady why I was there she said "I can't believe they sent you here for that, we cannot exchange a watch you bought at Verizon." They even said they would be mad and ask to speak to the manager at that verizon location. I really don't have time for that so I decided to write this review so that someone else does not get fed lies and goes to waste their time trying to exchange a watch at the Apple store. read more

I am disappointed in the incompetent support, follow-up and the way that they mistreat elderly people is very concerning to me. They rooked my parents for services they don't even use or even have the ability to use on phones they bought from them years ago and don't fix problems after hours on the phone where they say they will. Next phone bill, they haven't done anything & you have to start over. They don't care!!!! read more

These guys are great. Went in to pick up two phones, and iPhone and a Google pixel 2. Get Josh he rocks. Super friendly and actually knows his stuff. As with anywhere nowadays that does Tech stuff you'll probably have to wait a little bit but they have lots of Hands-On displays and lots of folks that are willing to answer questions. read more

I was so frustrated that the camera and flashlight on my Galaxy S7 died, and I tried several fixes including a factory reset, to no avail. I went to the VZW store in Madison where the employees held the door open, greeted me warmly, and immediately helped me. The employee who checked over my phone (I didn't get his name, oops!) also ran a diagnostic and determined there was nothing he could do but order a new phone for me. He was apologetic, and said it would ship overnight the next day, so should arrive Thursday (today is Tuesday). The entire encounter took less than 5 minutes and was hands-down the most pleasant experience I've had at ANY wireless store. The BEST part--my phone has already shipped and will be here tomorrow! read more