Every time I had to go here or call here I have always been treated like I was the most important…read moresituation and given 100% attention. It's like every time I go in there they have a new selection of cases watch bands and a lot of other things... I have even seen new technology that helps you with other items that they sell. I used to be an android user and when I first switched to Apple products I was taken away by how much more they cost than an android device did, however I soon realized that they last a 100 times longer than any android I have ever purchased. Example, I would've had to repurchase at least 3 of the android phones in the time I had my first iPhone and to be honest I only did a trade in then because I liked the upgrade that came out that time better than what I had at the moment, other than that my phone was still going strong. Never going back to android ever again.

My second visit to the so called Genius bar in about 3 months, first one for was for a battery for…read moremy iphone, service was ok, had to wait 2 hours even after making an appointment, however when I got my phone back the new battery was only 25 percent charged. You would think if you purchase a new battery it would be charged ( at least I expected it to be) Now today I went because my apple watch would not pair with my phone, the person I got had no more knowledge about the issue than I did. So I just left and came home and deleted both phone and watch and restored and fixed the issue. I expected the 'genius' to have some answer about how to get the issue resolved without having to delete both devices and spend two hours getting them restored, but no such luck. I can't recommend using this store for service.

Fantasia was amazing. She was very thorough with the explanation of the best deal for my situation…read moreand need. She was very pleasant and helpful. I'd gone to a different AT&T store the day before and I can say there was a difference in customer service. Everyone in the store was great and friendly, but Fantasia gave a phenomenal one on one experience that felt authentic, honest, and comfortable. 10/10 , highly recommend.

Utter incompetence and rudeness from the reps at this store. All I need is to transfer a line from…read moreone AT&T account to another without losing my current phone number. The transfer is from a prepaid plan to a post paid plan, which is something only a corporate store can resolve (while retaining the same phone number) - every AT&T rep I've talked to via phone or chat confirms this. However, the reps at this particular store have refused me service twice. They continue to deny that they can do the transfer, and they actually tell me the only way to do it is call in. So I stayed in store and called. The rep on the phone spoke to the in-store rep and told her that she can indeed do the transfer. The store rep continued to deny that they can do the transfer, and they showed me the door because they had just closed. I had been there an hour. Didn't even invite me to come back on another day.

My dad died last week and I have been helping my mom get everything sorted…read more If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.

Most confusing place to do in-person business ever! The parking lot…read moreIs full, and so is the store. That is a a good thing. There is no rhyme or reason to check out! My wife walked over and picked out a phone case that she really wanted...and we stood and watched people for ten minutes. Couldn't figure out if we were supposed to check in or how to check out. There is no register or customer service...just a few folks with a Verizon polo engaged in pleasantries with random folks strewn around the store. How do I get myself into these things? Don't get me wrong--I LOVE brick and mortar. I won't be back here again unless I have no choice, though. They have lost the art of interacting with people, and their accessory inventory is very limited.

The morning crew aren't very friendly . The food is great but some of the servers act like they are…read moreto good to be friendly

From the owner: Switch today & enjoy America's largest 5G network.read more

Fast and friendly service at a very affordable price! I highly recommend this business.read more

They repaired my iPad Pro, saving me from spending upwards of $1300. I highly recommend this…read morebusiness for personal electronic devices.

I'd give this store a zero if I could. First of all one of the salespeople (who seemed to be quite…read moreknowledgeable) ended up making a change to my coverage without my consent. I didn't find out until the next billing cycle. When I was on the general customer service number, to make a claim on my daughter's phone, the rep told me the manager of the store was going to have to fix it. When I called the store, I was call screened but insisted on speaking w manager. She (the manager) was the rudest person that I have ever talked to and I was hung up on. When I called back I verified that she did in fact hang up on me and wouldn't give me her name, I've been an AT&T customer for 30 years. She needs to be fired and someone put in that position that understands customer service.

Terrible terrible customer service. Walked in for a hotspot, all workers and manager were doing…read moresomething on their phones the whole time. No acknowledgement of customer nor asked if we needed help. We had to come up to the counter to request a hotspot which they said they don't have any. My husband has to show him the exact one he needed on display and then they said "Oh, we need to check the back" - geez...who hired these guys? The only one helpful was Joe - no one else gave a hoot. They need to hire new staff here if AT&T wants business at all

Have used Protek on multiple occasions and would highly recommend. Excellent service. I will…read moredefinitely use again

Very fast and affordable. Excellent service. Have used them a number of times in the past few years.read more

The staff was so wonderful ! Got a great phone for amazing price! I can't stand Verizon stores…read moreanymore! Criket wireless is my cell phone hook up for now on!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Madison store today.