Man of his word, best to work with. He did everything he said he would do and kept his word next…read moreday and following week.

Bought a iphone pro max 15 for $600. Told phone was unlocked and clean. Went to transfer from my…read moreold phone to it. Had a carrier lock on it from Verizon. Previous owner sold it without paying full bill! Can't use it. In limbo. Parkway phones said only credit back in store--'no money back! Beware! Check with previous carrier on phone to be sure it really is clean before buying! Don't get scammed! This might not be the only one.

For service quoted me $125 to fix front screen after 3 or 4 days ago I just had it fixed for 185…read morebut told me it's going to cut me a deal since I just brought it in for $68 come to find out he charged me $162 even though he only quoted $125 just to fix the screen so I don't so I guess I'm out $100

BEING AWESOME IN LIFE AFFECTS MORE PEOPLE THAN YOU KNOW, Episode #060492…read more Around three weeks ago I smashed the screen of my Galaxy S9+ into a corner of a cabinet in my attempt to catch the device as it slipped out of my hand and headed to the floor. The device's protective case does little to protect the screen from blunt force trauma when the screen itself receives a rather significant direct pinpoint impact with the corner of hard object. The device probably would have been fine if I had just let it hit the floor, but my wanna be ninja reflexes tried to stop it's decent and caused more damage in the save. needless to say, I failed my reflex save. The phone is two years old but it still serves me well and most likely last a few more years. Instead of getting a new phone, which I would have to pay for the cracked screen anyway, I chose to just get this one fixed. Stacy, and several folks we know, have had much success with a local place called the Cell Phone Doctor. (I recommend booking an appointment. They are quite busy. You can book an appointment through their Facebook page. They respond within a couple of hours) I booked my appointment as Fritz Ling. When I paid my bill I provided my full name. Upon hearing the name the owner stopped what he was doing, looked at me with a slightly tilted head, and asked, "Do you know Samantha Fotovich?" I smiled, then responded, "Just a little bit. She's my oldest niece of all five of my favorite nieces. Matter of fact, just this last November my Wife and I officiated her wedding as we made her and Austin promise to be exceptional to each other forever and be best friends for life." "She teaches my son, Rami. You tell her I said Hi and that Rami misses her very much." He then directed his attention towards the cashier and said, "Go ahead and give him the 10% family discount." P.S. The establishment REGULARLY wiped down the door, the door handle, credit card machine, and anything else which came in contact with human touch. I felt extremely safe waiting for my device to be repaired while reading me some Chuck Gannon.)

Every time I had to go here or call here I have always been treated like I was the most important…read moresituation and given 100% attention. It's like every time I go in there they have a new selection of cases watch bands and a lot of other things... I have even seen new technology that helps you with other items that they sell. I used to be an android user and when I first switched to Apple products I was taken away by how much more they cost than an android device did, however I soon realized that they last a 100 times longer than any android I have ever purchased. Example, I would've had to repurchase at least 3 of the android phones in the time I had my first iPhone and to be honest I only did a trade in then because I liked the upgrade that came out that time better than what I had at the moment, other than that my phone was still going strong. Never going back to android ever again.

My second visit to the so called Genius bar in about 3 months, first one for was for a battery for…read moremy iphone, service was ok, had to wait 2 hours even after making an appointment, however when I got my phone back the new battery was only 25 percent charged. You would think if you purchase a new battery it would be charged ( at least I expected it to be) Now today I went because my apple watch would not pair with my phone, the person I got had no more knowledge about the issue than I did. So I just left and came home and deleted both phone and watch and restored and fixed the issue. I expected the 'genius' to have some answer about how to get the issue resolved without having to delete both devices and spend two hours getting them restored, but no such luck. I can't recommend using this store for service.

They told me you get a $50 credit for just applying for their credit card. So I did but it was…read morealmost30% interest so I did not accept. You only get if you accept the card. I got approved easily. But I do not like them not telling the truth

This is a really really nice Tmobile facility. I came in here for one of the Tmobile Tuesday…read moreprizes. It's a stand alone building right on the main roadway. Very clean store. Unfortunately they didn't have what we were looking for (iPhone 13) but they did tell us how to get it.

Came in with 3 old phones (that didn't work: had shattered screens) and my current one, which had a…read moredark spot forming in the corner along with issues registering touch. Justin was the associate that helped me and he was hands down one of the best people I've interacted with in any transaction. He was extremely knowledgable about electronics repair, worked very quickly and precisely, all while being friendly and explaining what he was doing the whole time. If I could leave 6/5 stars I would, highly recommend. Thanks again Justin!

Terribly rude. I came in to find out how much would it cost to replace the back glass screen of my…read moreIphone. The guy behind the counter said that it was not in stock and I asked if could give me an idea of the usual cost? He claimed that he could not give me. I asked when did he expect to have in, he answered he did not know. Than I asked, how about if I leave my phone number you call me when you have it in? He replied "nope not gonna do that" OK , I asked for his name and the store number he refused to give the number or name by telling me to google the store. As I was I'm leaving the store I saw a table with individual packaged wipes so I grabbed one, he yelled; " put that back You should have grabbed it when you came in " talk about customer service skills

I'd give this store a zero if I could. First of all one of the salespeople (who seemed to be quite…read moreknowledgeable) ended up making a change to my coverage without my consent. I didn't find out until the next billing cycle. When I was on the general customer service number, to make a claim on my daughter's phone, the rep told me the manager of the store was going to have to fix it. When I called the store, I was call screened but insisted on speaking w manager. She (the manager) was the rudest person that I have ever talked to and I was hung up on. When I called back I verified that she did in fact hang up on me and wouldn't give me her name, I've been an AT&T customer for 30 years. She needs to be fired and someone put in that position that understands customer service.

Terrible terrible customer service. Walked in for a hotspot, all workers and manager were doing…read moresomething on their phones the whole time. No acknowledgement of customer nor asked if we needed help. We had to come up to the counter to request a hotspot which they said they don't have any. My husband has to show him the exact one he needed on display and then they said "Oh, we need to check the back" - geez...who hired these guys? The only one helpful was Joe - no one else gave a hoot. They need to hire new staff here if AT&T wants business at all

We were facing gradual rising charges on our plan from $90- the last month was $201! When I told…read morecustomer service that I was canceling suddenly a stupid unlock rule appears that had NEVER been told to us. No, if I could warn every person out there, I wou steer them away from Metro!

From the owner: Switch today & enjoy America's largest 5G network.read more

Summary: Disappointing Experience with AT&T Tech: Mustaqeem Williams…read more Manager: Austin What began as a simple internet upgrade request turned into a nightmare with AT&T. The follow-up technician who visited our home used high-pressure tactics to convince us to switch from T-Mobile, despite that not being our original intent at all. This representative deliberately built rapport by discussing church and religious topics to gain our trust. After establishing this false connection, he pressured us into changing carriers with promises that have proven entirely false. We were assured AT&T would pay off our T-Mobile accounts, yet we've received no reimbursement cards. We're now stuck paying both carriers out of pocket with little hope of ever seeing the promised compensation. Customer service has been non-existent. Phone representatives claim they can't help with our specific issues. We even visited the corporate office seeking assistance, but the manager was unavailable and never returned our calls despite promises to do so. What should have been a straightforward internet upgrade has become a costly mistake. AT&T's deceptive sales tactics and complete lack of follow-through have created significant financial strain for our family. WARNING TO OTHERS: Do not fall for this gimmick! Be extremely cautious when AT&T representatives use personal topics like religion to establish rapport or make promises of carrier payoffs and seamless transitions. These tactics appear to be designed to manipulate customers into switching services with no intention of honoring the commitments made. Protect yourself and your finances by getting all promises in writing and researching other customers' experiences before making any changes to your service.

Went to University Dr store because it was convenient. I had an Old iPhone that won't upload latest…read moresoftware. Kearrea S heard what l needed and was extremely helpful. Showed me what they had, brought out accessories for me to choose from, explained what discounts were offered at that time. She let me know what else they have but didn't try to push me into anything. She's very polite, professional, friendly, efficient and knowledgeable. I'm extremely satisfied with my new phone and the customer service l received. I'll always check if she's there before I go to that store In the future.