Do not, I repeat, do NOT buy your phone from this store. THIS IS NOT A VERIZON STORE. VERIZON DOES NOT GUARANTEE OR REPLACE ANYTHING THEY SELL HERE. And, they sell broken and used equipment as new, which means Verizon will only give you a used one to replace them when they break down. It should be illegal to put Verizon Wireless as the name of the store since Verizon is not affiliated with this store. Just, they will set up an account with Verizon for you (with a crappy phone) I just bought a Galaxy Nexus 6 weeks ago and noticed that a) there were lines on the screen b) the antenna isn't as good as my Motorola Droid - the GPS takes 5 minutes to kick in c) the phone doesn't make much sound even at top noise levels. d) the battery only lasts 4 hours (the extended battery). I just thought it was what you get with a Galaxy Nexus. The sales guy was super nice. But when the screen went bezerk last week I realized I was sold a bum phone. Guess what - too late to get my money back! After 6 weeks! Too late to get a new phone to replace it! What? After 6 weeks it turns to crap and I only get a used phone? Even though they must have known they sold me a lemon, because they should know how these things work? I get a "like new" replacement from Verizon over the phone (yes, to replace a brand-new phone just weeks later with a used one is called SWINDLING) but the screen is better, the sound is louder, the GPS kicks in right away. So now I am CERTAIN that they knew they sold me a lemon! Oh, and they tried to make it sound like I must have damaged the phone. There isn't a nick or a scratch on that phone anywhere, it looks exactly like it did the day I bought it. I took pictures just in case, too. I don't trust these guys. read more

This place is ginormous, clean, and very comfy. Plus, Donika, our solutions specialist, is quite good at her job. She found all the solutions. She was super helpful and patient. Especially with our 9000 questions and 70 different mind changes. Cheers. Ask for her. read more

My bill just went up approximately $100. Verizon Fios provides very poor value for the money.

I would have given this store a 1 star review except the second associate I worked with saved the day. The first man I spoke to was Uka. He was AWFUL. Truly incompetent. I was in the store for an hour while he attempted to set up my new iPhone and transfer my old iPhone contents to the new one. He completely screwed up my phone and then told me it was an apple issue and I should go there. I did go to apple and they told me Verizon screwed up my phone. I went back to this store and tried to explain to Uka he did not set up my phone correctly and he was incredibly rude. I almost left before another associate named Will was able to correct the other associates mistakes and set up my phone. He started from scratch and it took 15 min max start to finish. He was great. Fire the other guy... he has no clue what he's doing and he's giving your store a really bad name. read more

I'm writing this review to point out the exceptional service I received today from Tyshawn. Although there was a bit of a wait, the rest of time was well worth it. Due to Tyshawn's thinking outside of the box, I was able to save a significant amount of money. He was both courteous and professional. Do I hear promotion? :-)) read more

I am writing this review based on my past experiences with this store. I have been at this location about 3 separate times and all have been phenomenal. I came in to switch from T-Mobile to Verizon, and I must mention that the entire time I was being transferred was as efficient as possible. The sales representatives are completely respectful and thrilling to be around. They make you feel like you are in their home, and it's such a wonderful experience. The prices are a little overwhelming, but that is what you get for dealing with the best wireless provider in the industry. Definitely wouldn't want to deal with anyone else. read more

So many people working there and there all at the door waiting for you to enter. I came in only for a iPhone case I new we're they were so when I entered 2 people were rate on top of me asking what I need I said "I'm just going to look at the cases" 2 employees said "do you know where they are?" Way to much.to win read more

Don't Buy a Tablet! Last year I purchased a new phone and two year contract. Verizon offered a free tablet with the phone but I would have to pay $10 a month for the extra line. I figured, why not? Bad call. The tablet never worked well. It was slow and the battery died very quickly. I barely ever used it because it was such a pain. After a year of next to no use, it lost the ability to charge at all. A question mark would just pop up. So I finally brought it into the store. They tell me, it's not an easy fix and the warranty is up. Then I ask if I could stop paying the $10 monthly charge for the remainder of my contract. Verizon says sure, we will remove that charge. They remove it and then notify me that the removal fee is $135.00! I'm like thats more than it costs to keep the line for the remainder of the 10 month contract ($100). I had them put it back on my plan. So after 2 years, Verizon will collect $240 from me to keep a line for a tablet that never worked properly. That borders on theft. Store in back bay is very clean and well organized. The staff was incredible nice and helpfull. However, lets be honest, the minimum wage staff doesnt write Verizon's policies. Some soulless jerk at the top does so he can live a lavish wealthy life with his 1% friends. I'm 33, been with Verizon well over 15 years. Maybe even 20 years. I can promise you, they love to screw their customers to make the allmighty dollars for a few. 10 more months until I switch to another carrier. Good riddens evil greedy Verizon, you're off my horizontal plane. What a joke, you airwave controllers are. You monopolized the air! Burn in hell, demons! read more

The best Verizon store and phone store in town. My friend and I were very frustrated after visiting a few stores including the Apple Store and finally ended up here. We met Amin Esmaielpour, a very smart and super helpful sales rep. He helped us purchase 2 iPhone 7 pluses and optimize our plans to the best. Overall it was a great customer service experience. read more

Customer service is not key at this particular location. There's one salesman who works the front door who's smug as all can be, for no apparent reason. The manager, Kelly?, is fantastic. I went in with a very big issue, was understandably upset, and she did everything in her power to work with me. read more

Wow. What more can I say about this store. My experience was fantastic! I was a bit worried after reading the reviews, but it just goes to show you that you can't believe everything you read from people like Claire. The moment I walked into the store, I was greeted by Nathan with a solid handshake and a warm smile. Instantly, I knew I was in good hands. After a bit of small talk, we got down to business. The night before, my phone had stopped working. I was unsure of the problem, and I was immediately given a solution to my problem. I was so happy to find out that I would be able to have my phone fixed. I even picked up a screen protector which has saved my now working phone may times. The welcoming nature of the staff at the Verizon Wireless store on Boylston was fantastic. Verizon Wireless has staffed itself with some of the brightest and most knowledgeable associates in the industry. I wholeheartedly advise Verizon Wireless customers, and customers dissatisfied with their current provider, to make a trip to the Verizon Wireless store on Boylston. You will not be disappointed. read more

I knowingly went into this store and knew it would be busy (I only live two blocks away). I entered my name in the queue and I had time to wait so I was fine with it. I went in for a phone cover for my Ally and screen protectors. There were only two options for the phone cover so I went for the one that wasn't ugly, but it was in fact red. OK. They were out of screen protectors so they said they would fedex them for free. Well, living in the city without a doorman poses a challenge to receive packages but figured I would get them in South Boston eventually. My fault that I waited over 2 weeks to go pick it up and Fedex informed me when I got there, they had already sent them back to Verizon. I went into the store to discuss this and they let me know their computer statesthe package was still in South Boston and I needed to talk to Fedex in order to get the refund. I tried to get them to call FedEx and they refused. I left the store after being there for 27 mins (don't ask me what I was thinking), called FedEx, they advised they could not give me the return tracking code, could only give it to Verizon. Called Verizon customer service, who told me I had to talk to the store. Called the Boylston St. store (could not have gone in person or I would have freaked out) and Jacob the store manager had known all about the conversation I was having with the CS agent and said he'd call Fedex. He called back later leaving a message that they did owe me a credit and I needed to call back with my cc#. I called back, he wasn't there, left message, still awaiting a response.... Too bad I love Verizon phone service....but will just use Wirefly.com from now on. They are so much cheaper. read more

DO NOT get in bed with this company for home phone, internet and wireless. Direct TV is awesome and you should give them you $$ separately. I have had so many problems that I cannot even begin to list them. They are not customer focused, they treat you like a criminal and will extort as much money from you as possible, even after you cancel your service. read more

Finally decided to switch carriers and go with Verizon. I hate going to these cell phone stores, but I had a surprisingly good experience here. The place can get busy, and my number got called just as I was debating leaving. The sales rep, Mike, came over and walked/talked me through everything I needed to know. I know these guys are probably told to 'sell, sell, sell', but Mike was genuine and actually really helpful. I ended up getting the phone he recommended and checking out wasn't nearly the nightmare that I expected it would be. Glad I made the switch, the service and phone are great. Thanks Mike! read more

I'm a techie, own my own business and have never owned a cell phone in my life. Whaaat?! You'd think getting a service provider would be super easy. Who wouldn't want to help a brand new customer? More people than you'd think. I went to AT&T, Sprint, TMobile, Metro PCS, and even Verizon and got everything from: talking to me like I was stupid and trying to sell me the most outrageously expensive plan, or just not getting any help at all...to: "You don't own a cell phone...that's impossible, quit trying to be sneaky and just say who's your service provider." I decided to walk into a Verizon again, and there I met Tyshawn. At first, I thought he was the manager because he was so professional and respectful and helped me way, way, more than any sales people I'd met. He's awesome!! He helped me decide on the phone and plan that is perfect for right now! He spent time with me and I had the best experience. I'm on a monthly plan and will return to him for a new phone and contract very soon. I am now a Verizon customer...and it is all because of Tyshawn. Verizon, take good care of Tyshawn...I have friends that need phones! read more

I went into this store after receiving the run around from an associate at the Coolidge corner store. I was frustrated and just wanted someone to help me figure what was wrong with my 32G iPhone5c. Enter, Trevor. An extremely helpful manager who can handle an increasingly angry customer (me). He called around to area stores to find a replacement phone and had them put one aside for me to pick up. I greatly appreciate him actually handling my situation. Whether you like Verizon or not, this store was very helpful. read more

I went to this location today and was helped by Neil Camacho. Neil was awesome and so patient with me. I am new to iPhones but Neil took the time to show me so many cool features my new iPhone has. Thanks Neil for the great service! read more

I went to Verizon dreading what was to come. I was asked to give my name to an employee upon arrival and waited a quick 2 minutes maybe. I had recently been with another provider and wanted to switch over and I needed a new phone. Dustin was so helpful and patient with all my questions and lack of knowledge in regards to plans, usage, etc. He completely laid everything out for me, options and all. Took his time and covered all bases. Never once coming off as the used car salesmen, salesmen pitch. Which is what I had been dreading. I use yelp often but this is my first review, I was so pleased by my experience that I thought it was worthy of one. Even got my monthly bill down somewhat significantly. Thanks Dustin! Your authenticity is seldom seen these days. Especially when dealing with corporations. read more

Amazing store! Staff that work there are wonderful and there are lots of great products. Definitely would recommend going if you are looking for great service and a experience that you will not get at other Verizon stores. read more

Bought my iPhone 6 from Verizon 13 months ago, battery was faulty, phone kept dying. Had an appt with Apple but decided to stop into Verizon on the way. The guy who helped me had the thickest accent and seemed unfocused and uninterested. He told me that I DON'T have AppleCare so I'd have to upgrade to the 7 and the costs would roll over OR I could replace this phone with the exact same phone from Apple and would have to pay Verizon almost $500 because I'd be getting it from Apple, not Verizon. Told him I'd think about it and see what Apple had to say. Apple told me that, YES, I actually do have AppleCare and that they would replace the phone with the EXACT SAME PHONE, free of charge. Free of charge. The guy at Verizon sucked. No way to sugar coat it. When I bought my phone, the guy who helped me then was great BUT I also left that time feeling like I'd just been taken for a ride from a slick car dealership. But, as I said, that guy was super nice, super knowledgeable, and attentive. It's very obvious that everyone who works at Verizon is supposed to deliver on some kind of quota. All about the numbers and less about the people and forget about integrity. Save yourself a headache and buy your phone from Apple. read more

I am writing this review based solely on the service I received from a representative named astarra. Initially I met her in the Harvard location and was told she had moved to the newly constructed boylston store. In the 15 years that I have had service with Verizon wireless I have never received a more satisfactory transaction. From the first time I had worked with her she instilled the faith I once again have in the wireless industry. I rearranged my entire family plan, upgraded my fathers outdated flip phone and voluntarily left my unlimited data plan and even left with a tablet! I will refer my friends and colleagues to this store and specially astarra. read more

Disclaimer that I went in on a Monday morning- I'm sure it is much busier on weekends. I had a problem with my iPhone that was making weird noses, drawing rectangles around images on the phone, wouldn't shut down, wouldn't open with password. I was instantly greeted by the employee (SO sorry I didn't ask his name), he identified the problem as a voice recognition glitch, explained the issue to me and corrected it (reset by pressing the home button 3 times) all in less than two minutes. I was not treated like an idiot and I got my problem solved efficiently and easily. Thank you!!! read more

Went here for a meet and greet for Julian Edelman. Worst experience of my life. I know I got there a little late around 5ish and I completely understand you guys will not have wristbands for everyone. Someone from the store shouted out "Come into the store for wristbands we might have some more." I waited patiently and there were still none. I asked for wristbands three times. After the third time instead of the staff being sympathetic for me since I couldn't get a wristband the staff was beyond happy I left which was very rude. Do NOT come here for a meet and greet if promoted because the staff does not care about fans. read more

Only one technician here at ten. I have been waiting forever for one person to finish up.

These people are the most unprofessional, lazy and rude people I have ever met. DO NOT buy anything in this store. They give you used products, misrepresent policies and over charge with a hug attitude. Have never experienced anything like it. read more

Horrible experience here! The customer service rep I was paired up with was not helpful, was rude, and very condescending. I ended up being sent to another Boston location and had a very nice and helpful rep help me there. I will never go back to this Verizon store for anything. read more

Horrible experience. Prior to going to store to purchase a new phone I decided to do some research on the Verizon website. When I walked into the store, I was immediately helped due to being very slow (little over an hour before closing). I told the salesman that was helping me the name of the smartphone and plan I was looking to purchase. The salesman started trying to sell bundle package, phone case, etc. I politely told the salesman no thank you. He proceeded to try to push a little bit more and the store manager overheard and came over to the area we were standing. The manager told me that "store was slow tonight" and that he could "work out a deal so that you get a phone cover for free but that you cannot tell any of your friends". Again, politely said no thanks. Manager insisted that I at least look at what he has to offer. His "offer" included me paying more than the advertised price (both online and in store) for the phone to make up the cost of the phone cover. When I questioned him on the price knowing what the price should have been he started stumbling and trying to back track. He even tried to say that the advertised price in his store and online was not incorrect. Needless to say, I walked out without purchasing anything. I will defiantly not be making any future purchases at this store. Unbelievable. read more

I've been to many Verizon stores in my years and this one is by far the best. Several staff devoted a good hour and a half to me to help me get the best price for my service, and to help me flawlessly upgrade. Although they suggested devices and accessories, I didn't feel that they pushed them on me at all. I had considered switching carriers but after the help I received in this store, I decided would stay. read more

Tray, who works here, is incredible! The best service I have ever had at any Verizon store, ever. No wait time at all, and walked me through every step of the way. I will be returning exclusively to this Verizon store. Thank you for all of your help!!! read more

As another reviewer said, definitely don't go in here if you're a young girl alone. I've never been so creeped out by walking into a business! Firstly, and I mean this seriously, please don't touch me. Even if you're leading me somewhere (the very back of the store....). All I wanted to do was see how much it would be to upgrade my iPhone (which I started off the conversation with) and while I totally understand how commissions work, I also understand how "taking no for an answer" works. No, I don't want to spend $175 on an iPad mini. No, please don't tell me that "I can sell it and spend the money on something else." I practically had to run away, and still didn't get my question answered. I wish I didn't walk out feeling bad that the employees had to deal with that scumbag. read more

To say that this place has bad customer service is an understatement. Go anywhere but here.

Had 2 awful experiences at this store which no longer is a phone store only, its become an electronic sales center where u can get a nest thermostats, etc yet their staff knows very little about phones. Go to their Wash St store downtown where the staff there knows phones and are professional. Boylston store staff are lame brains. read more

I had a problem receiving my email salesperson said it's not our fault nothing we can do you have to call Verizon. It's been a week and a half nowit's still cannot receive email even though Verizon sent me a temporary pin very disappointed with Verizon going to trade in my phone and go to a TNT read more

DO NOT SIGN UP FOR VERIZON INTERNET! Verizon treats customers like cockroaches. We are clearly an annoyance. Please note that this is a review of Verizon high speed internet, not this particular store. If I could give Verizon a zero star rating I would. We have had appalling service from them for years. Every time there is any construction/manhole work within blocks of our house in Belmont our service goes out, with a multi day delay in a service call. The last straw was today, a six day wait for an appointment with no internet service at all, scheduled and confirmed multiple times by automated text for an 8 a.m to 12 window; there has been no call, no response to multiple texts. Finally got through at 2 p.m. to a human being who said "oh maybe by 8 p.m." No text? No call?? Miss a whole day of work for these jokers who treat customers like cockroaches? What a travesty. They clearly knew well before noon that they couldn't get here on time but didn't bother to call or text. And I bet you anything they still don't fix it at 8 tonight if they even bother to show up. I've had it and am moving to Comcast. These folks are just arrogant, incompetent, and couldn't care less about customer service. read more

DEPLORABLE service. i was actually in awe at how terrible the customer service associates were. disgraceful. considering switching to AT&T... read more

I must say, my experience was an unexpected, pleasant surprise. This review is directed towards Ryan on Jan 25th, 2015 around 5pm. I had an issue with an iphone 5 I had recently purchased, and technicians from both Verizon, and the company that had made the iphone, had me running around in both directions (they were both on the same street). I WAS JUST TRYING TO GET A TECHNICIAN TO LOOK AT MY PHONE!. Then I had the pleasant experience of meeting Ryan. He was very calm and well spoken, even though the store was obviously packed. He admitted he was busy, but he let me know that I could call Verizon directly over the phone, and if the problem wasn't fixed, he could help me when he was finished serving other customers. I called Verizon, and they put me on hold. Miraculously, he had aided two new, entirely separate customers activate their accounts and activate their phones, and then he was able to solve my problem, all before Verizon over the phone had even picked up my call! RYAN IS GREAT!!!! read more

So they had their big new opening, but I came with my friend and there were so many employees standing around, but it took so long for someone to ask me if i needed help. Actually I went up to someone and asked if I had to check in. It was that bad, I almost had my friend take a photo because it was so funny to have 15+ employees standing around doing nothing. read more

This review is for Casey Debuse and Trevor Perry- several months ago I had a complicated situation with moving a work phone back to my personal account. I had already been to several other stores and received conflicting information. Finally, I went to Back Bay and Trevor and Casey fixed the issue quickly and courteously- many many thanks! read more

Avoid! I went in on a weekday and it was empty so I figured it would be an easy in and out trip. It was a very quick trip but not for the right reasons. I was instantly greeted when I walked and said I was looking to upgrade my phone. He made a face and said "you can order online." I almost asked what the point of having the store was but I refrained. I explained that I wanted to see the phones and find out the difference between the 2 that I narrowed it down to. He walked me over the them, pulled up the specs side by side on the screen which had the dimensions and a bunch of other stuff that wasn't really that helpful. I asked him what the main difference was and he replied "not much, the 9 is a little better than the 8 and might have a slightly different camera." I told him I didn't want my bill to change much so he suggested the 8. I went to look at cases while he grabbed the phone and they ended up not having any for my phone. He had already rang in a case for a different model of phone and again, made a face when I said I didn't want it. It WASN'T a case that would fit my phone. Then he explained they no longer update/transfer the phones and i could do that myself when I got home. Was able to order a case for half the price on amazon with screen protectors. Half of my stuff didn't transfer. My husband went to a different location this afternoon, got the 9 and more data and his bill is somehow 5 less than mine a month. I called the Boylston street store and the person on the phone was actually very helpful and very pleasant but explained that to exchange my phone, I would need to pay a $50.00 restocking fee. She also took time to explain how to get more data for the same price I am paying now. I really don't understand the point of having the store if they just want you to do everything online. I am extremely frustrated that the person didn't take the time to go over pricing and options in the store and I should have followed my gut and walked out immediately. read more

I came in last night to upgrade my basic phone, which was dying 6 months before I was eligible for an upgrade, to a smartphone. PT did a fantastic job of helping me out. By the time I left he not only restructured my family's plan to reduce our monthly costs, but he also went out of his way to make sure I kept the same number on my new phone. There was a lot to do, and he was patient and friendly throughout the whole very lengthy process. I couldn't ask for a better customer service experience. read more