Dio was very helpful setting up my wife's phone screen and assisting with out new phone.read more

I was unlucky enough to be stuck with an incredibly rude, unprofessional, and incompetent staff…read moremember twice at this location. He refused to help me deal with a difficult situation and told me he was done talking to me, because he didn't know what to do. Rather than simply say "I don't know, let me find out", he acted like there was something wrong with me. It was so terrible and infuriating. I will never step foot in that location again, even though the other staff have been fine and it's close to my home.

(Pre-2/19/2020 with COVID-19)…read more Mid afternoon one day, I decided that pop into T-Mobile to ask a few questions about how to use their service during my upcoming international travel. They weren't crazy busy, so they had time to spend on me. How can I use my plan's included International service without getting charged for phone calls? How do I make sure any call I make while I am out there is using wifi calling? Is there a way to shut down the mobile service for calling? The lady suggested that i could turn on airplane mode when I have wifi before trying to make a wifi call. The fellow told me that I would have unlimited data and texting, but noted that as long as I didn't pick up a call or place one while I am out there, then I wouldn't be charged for a call. But at least it would only be 25 cents a minute for calls while I'm out of the country. Online searches turned up tips such as turning off Roaming (connection to data services) to turn off cellular data completely when you're out of the country. "If you choose this option, you'll still be able to get phone calls and texts whenever you're logged into a Wi-Fi network or hotspot. But your phone will not send or receive data on networks such as 3G, 4G, or LTE." However, I suspect that would basically kill the T-Mobile International benefit and would be a better idea for those on other plans/services. To minimize data use: Go to phone Settings - go to Accounts & sync - click to turn off Auto-Sync. International Travel Call Forwarding **21*18056377249# To turn off International Travel Call Forwarding ##21# Tip - Download Apps/maps/info ahead of time, while at home.

The Boylston Street store has such a wealth of wonderful employees -all eager to help. My…read moresituation was complicated with 4 phone lines and a watch to switch. Starting with Vivian, the store manager and then Leisha- they walked me step by step (and I'm old) through the process. I have been in several times since with various new phone issues and they were very knowledgeable and patient with my lack of technological know how. I highly recommend them and the T-Mobile service I signed up for-

I had my iPhone 14 Plus phone screen replaced while I was on a business trip in the city on June…read more4th, 2025. Initially, the repair took quite a long time as the shop's replacement parts were also faulty and additional parts had to be brought from another store. The repair took about 2 hours. Unfortunately, the work done by CPR lasted only 3 months. I had to pay another few hundred dollars to have their faulty screen part replaced on Sept. 2nd by another repair service. This service informed me that certain sensors and the waterproof seal had not been properly reconnected during the repair that CPR completed. Not only did CPR take an exorbitant amount of time and money to repair my phone, they also cut corners and used shoddy equipment resulting in more money out of pocket for me to once again repair the poor work completed. Would not recommend.

went here to get my screen fixed, and oh boy I thought it was fixed but a week later, my phone is…read moreworse. It cannot be turned on by tapping it, it is like a frozen screen, I can only change the volume or use the button to turn my phone off and on. I can't go into the Home Screen, or input my password, the screen doesn't work. actually wth, this store made my phone worse

Had my screen fixed by another place a year ago and the work was shoddy at best anyway the new…read morescreen broke and took it here and they did excellent work and undid the previous places mistakes. True professionals.

The folks at CPR are so skilled and efficient and I would highly recommend them for any tech…read moreissues. I spilled an energy drink onto my Macbook Pro keyboard and immediately brought it into the shop for a cleaning and diagnostic. They took me as a walk in on a Sunday afternoon, and my laptop was ready the next day to be picked up, back to running perfectly and cleaned! I realized the Touch ID button wasn't function so I brought it back again and they were able to fix it for me super quickly and for no extra cost. Overall the cleaning and repair was $149 which was absolutely a fair price for the speed and efficiency of the work they did. Also, the employees inside are friendly and ready to answer any questions, especially when I was stressed and worried about my laptop. Great service and absolutely recommend for anyone in the area!

Richard is the utmost professional he knows his job very well I hope to see him again sometime…read moresoon .. Thank you Hello Tech

Worst service ever. They cancelled the first appointment, and like Paul C, I was a fool and…read moreaccepted the rescheduled one. I waited four hours for a no-show. Tried their "customer service." Customer disservice would be a more accurate description. Useless chatbot, finally got a human who tried to gaslight me. And, btw, if you try to call their customer service number, the good news is you'll get a full night's sleep listening to their hold music waiting for somebody to pick up. Just in case I wasn't clear, hell would freeze over before I use HelloTech again!

Spoke really good English and know their phones…read more When here to get an AT&T phone unlocked for my TMobile and they just emailed me the code not even 30mins later and it worked!!! Very cheap to as they only charged me $25 for my provider and model. Friendly, through, clean and quick. You couldnt ask for more. Right across the Field Corner T stop too.

Again I recommend this place . Be polite and you will get fast craftsmanship and cheapest deals…read morearound . Broke another screen on my phone . If you're wondering if it's a android or iPhone to cast judgement, they fix both . Also I think 2 watch batteries less than a C note . That's 100 credit card kids . C nite A Century is 100 . Just like those Roman Centurions you need to be literate to keep up . Anyways go to save money and time I'm not telling you again

Called XFINITY customer service on 1/3/2017 to log a complaint about spotty internet and cable…read moreservice. 1. Waited on the phone for 40 minutes and was told I would be called back, never received the call. 2. Finally called back again and spoke with someone else who created a ticket to have a tech come out to diagnose issue. 3. Tech came by and saw that the original tech who set up the modem and DVR boxes hadn't screwed in the cables properly so the signal has been compromised from the beginning (2 years, supposed to be highest quality connectivity and has been on and off spotty) 4. Called in and asked for a credit and was told the cables not having been screwed in tightly enough was my fault and they wouldn't offer me more than 15 dollars. Terrible customer service, reps as well as supervisors have poor attitude. Only bright spot was the service tech who came out to residence, he was a bright guy and friendly/courteous. UPDATE** Just finally spoke with a supervisor and they did listen and rectify this, albeit after an inordinate amount of time wasted dealing with this. - Updated review from 1 star to 2 stars

I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.

Came in on a time crunch to get my iphone fixed before an Apple appointment. General manager…read morecalled the tech who hustled in and took care of the problem quicker than promised.....i love when that happens! Fair price as well!

They charged me a 2.75% Square fee without letting me know there would be this fee ahead of time.read more

An amazing store with awesome products that you don't find anywhere else! They allow you to test…read moreand experience all the products and the staff is very helpful while not being pushy. Great place to shop for gifts and for yourself!

I visited b8ta at Boston Seaport today, pretty much by accident. I was waiting for a store nearby…read moreto open and popped in b8ta to kill some time. Wow - this is probably the coolest store in all of the Seaport and I'm so excited I got to experience it! From the moment I walked in, Stefan was so attentive and informative. I was a bit confused about the concept of the store but was quickly informed it's a marketplace of sorts for some pretty cool gadgets. I was particularly drawn to the masks, typewriter keyboard, digital pen, and of course - the alarm clock coffee maker that I really really want. Stefan was so knowledgeable about literally everything in the store and really friendly. I signed up for their newsletter and look forward to more products dropping every Wednesday and of course I look forward to visiting more b8ta stores in the future. So awesome!!!!!!!