Horrible service I just switched from ATT to Verizon unlimited , it is absolutely horrible. 0.02 to .5 gb most of the times , stay away read more

Do not go to this store!!!!! If I could do negative stars I would. I was told the final cost of my bill would be $89 with my military discount for the unlimited data plan. Well come to find out it was $128. I went in to get something fixed and the manager came out with an attitude and apparently my military discount was never applied, the employee Alex screwed up and lied to me and now there's nothing they can do. The manager started yelling at me so I yelled back and he was a total dick. I'm switching to T-Mobile once I hit 60 days with Verizon. Do not go to this store I beg you. read more

The customer service is the worst I have encountered yet. The salesperson was fine and I believe she made an honest mistake and told me I would have 300 trade in but after I bought the new Iphone X was told it was only $200. The manager Keith came out and rather than try and resolve the customer service problem, he came with an attitude. I was not rude at all but he was hell bent on not solving the problem and would not even look me in the eye or discuss a resolution. A verbal agreement was made before I purchased a phone. In fact he would not even acknowledge me when I tried to tell him I was not trying to be difficult. In an industry where they make a fortune off of us, customer service should be number 1 but they hire a person to run the store with zero interpersonal skills. Good job verizon!!!! Stay away read more

Gave info to greeter and with agent in 5 min. I was placing order in my Verizon app for delivery but hadn't completed wanted to see if could pick up device in store since they had stock for it. I told rep I will do with him instead. The sales rep told me that after viewing my account the deal they are offering through Verizon mobile app, isn't possible it was a marketing error. That the order would fall out for sure, I had to get it there. The app has retail for ipad wanted for $359 and $50 off. The stores have $459 retail on device and you get $150 off by adding financing and adding as new line vs upgrade option I selected through app. If he hadn't lied I would have bought. I completed online app order as we were pulling out of parking lot, no issues like rep said, it's shipped and tracking online. read more

I'm sure there's a reason to their rhyme but honesty, it's so frustrating to have someone standing at the front to check you in but there are 2 employees who are standing around. Maybe I'm incorrect but I waited a few mins for the same guy to eventually help me when he could've simply answered my 1 minute request. There has to be a more efficient way vs asking for a phone number. I think someone should be up front but no rotation for a few hours. That employee would have a list of names and when an employee isn't busy they check in with the front. read more

The salesperson Allie was incredibly efficient and helpful the entire time. She analyzed my existing plan and showed me a better plan that made sense. Not once did she try to up sell any products. She was very efficient and was able to send us out the door with a new phone and data plan that cost less than I had been paying for. read more

Horrible customer service! I recommend going to a different store! Don't waste your time here! They do not know what they are talking about and made us wait for half an hour for nothing! I would give it no stars if I could read more

Went to activate a phone for my father and besides a little wait the service was exceptional and I was out of there quickly and with exactly what I needed done. Alejandra helped me, she was polite knowledgeable and I would work with her again if I needed anything in the future. Thank you!! read more

I was hesitant to go to this store because of the reviews here but my son said he had nothing but great service. I must agree with him. There was no high pressure to buy any particular phone or plan. He listened to what I wanted and I'm very pleased with my purchase. read more

Aaron asked me "what all are we doing for you today" when I walked in the door. No smile, no greeting. As a matter of fact Aaron never smiled once during our whole interaction. When I made a joke to try to lighten the mood, not only did he not get the joke, but he refused to get the joke even when I explained it to him. He stood there like a tall angry hipster who wishes he was eating at his favorite food cart, tossing back a few microbrews with his Bros. His whole demeanor was one of annoyance. He acted as if even my questions were not the right questions, and was about as close to rude as you can get without actually going over the edge. I felt demeaned, ridiculed and treated like an idiot. When I finally demanded that he directly answer my question he refused to do so. Goodbye Verizon. Goodbye $387 bill every month for four phones and four gigs of data. I now know why Aaron has a second "A" in his name. read more

Verizon - Mobile Phones Near Me - Beaverton, Oregon

Since I wrote my first review I have spoken to the manager and my issue has been corrected. I can only give 3 stars because I shouldn't have had to go through the steps that I did to get a resolution. Thank you Eric and Bethany for all of your help. A special thanks to Elizabeth Q. for your help in getting this situation under control and resolved. read more

Horrible experience trying to buy a phone. The sales person would not listen to what we needed. Instead he pushed the latest and greatest while ignoring and insulting any other option (those others phones on display). We felt like we had only one option: to buy what he wanted to sell us. This guy must have been a car salesman in a previous life. read more

A young man named Brandon Koch helped my Wife and I and He was very helpful and excellent at customer sevice. He said He normally works at the Tanasbourne store. read more

Worst service I've ever experienced. Seriously. Most of the service I received was on the phone trying to get my bill straightened out. Hours and hours without resolution. Resolution was finally promised and correct pricing emailed to me. Next bill I get - wrong again. Called for help and escalated to a manager. Was told the manager would call me within 48 hours. Didn't happen. Went into the cedar hills store and, after an hour of explanations I was given correct pricing and told that my next bill would show credits. Next bill was correct but no credits. I called the solutions specialist Irvin and left voicemail. No call back. Just got a new bill and I flipped back to the old/wrong pricing. Tried to call Irvin and his voicemail box is full. I do not have time keep messing with this. Verizon are crooks and idiots and can't get it straight. read more

I have been a customer with Verizon for the past 15 years. I normally go to the Bridgeport store, but randomly I decided to check out this store and check out some devices. I was greeted immediately with a big smile by Wendy. She was super helpful and went over all my options to upgrade my device. She listened really well and helped me understand the differences between couple of phones I had in mind. Best part was, I never felt pressured by her. I decided to wait and purchase a different phone in couple of months, but I left happy and felt great to keep my business with Verizon. read more

I went in to explore upgrading my iPad. And while the associate was some what informative it was like buying a used car. He just could not understand why I didn't want to buy right then. Kept telling how much money I was giving up and just could not fathom the need to think about an $800 purchase when I only wanted to see what my options were. When he finally got that I wasn't buying today, he abruptly showed me the door I'm pretty sure I won't be going in that store anytime soon.... read more

If you want to be "helped" by a quintessential John Hughes 1980's douchebag, go to this store. Went in for replacement phone not working properly and left completely frustrated and looking to switch carriers. read more

As expected, this place is a waste of time. They will try to scam you with bundle deals and misleading discounts only to charge you more in the end. If you get Aaron, just walk out. I got dumber listening to his BS sales pitch. Just go down to apple or other big box retailers, much better use of your time! read more

I walked in just wanting an upgrade to the iPhone Plus. I felt like I was in a used car lot with the most complicated salesman, trying to sale me the deal of the century with confusing handwritten "math on paper, instead of simple long-term 10 year customer service. I walked out frustrated. read more

I asked an employee (tall, dorky looking dude) a question about an issue I was having with my phone. The tall, dorky looking employee looks at me and says, "I don't know man. Can't help ya". Worst costumer service ever. The tall, dorky looking employee is a JACKASS! read more

The sales person knew we had come in for the fourth time trying to resolve an issue with a return but because the store was busy with customers wanting to buy new phones he said they were too busy to help me today. After being given the brush off by sales person Richard I went back in the store and requested to see another sales person who then actually helped me exchange phones. Sales person Richard had been giving misleading information and unless you are getting a new phone he won't take the time to look into other concerns. This is by far the worst experience I've ever had buying a phone. read more

I went into the cedar hills store to look at changing our plan in order to hopefully save some money. My husband and I had been sharing 3GB of data for several years, and all of the sudden 1 day our data was being drained. We went over data probably 3-4 months in a row and there was no reason we should have been (I was extra careful/mindful and hooking up to Wi-Fi at every chance possible). I went in and spoke with Wendy and explained my frustration. While in the store, trying to work out a deal, I had a bad feeling about her because every time something came up about a promotion, she would say, "Oh, sorry...that promotion just ended at midnight"--meanwhile, they had advertisements for those promos running on TV for days following this visit. After about an hour of discussing options she worked out a price if we switched to a business plan (we own our own company), adding a lot more data, and saving me approximately $30+ a month. Even though I still didn't care for the customer service, I was happy to leave with a great price and plan. She broke everything down for us, including trading in phones, upgrading to new ones and adding a couple gizmo watches. Fast forward 3 months and I am being charged $70 more than I was originally quoted and also paying more than I was paying on my personal line. I got the runaround and they ultimately told me I needed to provide them with paperwork that said I was quoted that price. I explained that nobody ever gave me paperwork in the store, but they should have records of everything discussed and signed. They said the only paper work they are required to keep is the signature for purchasing the devices. The manager basically told us that we could go to another company and they would more than likely buy our phones out so we wouldn't be out the money to Verizon. She made zero attempt to help resolve the issue or put us back to the plan we originally had for less money (because that plan no longer existed). This company takes advantage of their customers and we will never use them again. read more

This store has very poor customer service and I would not go there ever again. Read the other reviews, stay away from this place! I went to buy two new i phones here (the buy one get one free). I had talked to Verizon customer service over the chat online service and they explained to me that I would be able to buy the new phones, and cancel my old phone line that I had and no longer needed. I had a copy of the chat transcript with me. I explained to the store employee what I wanted to do, and they told me I would not be able to cancel my old phone line. I showed them my phone transcript from the chat, and they said no. I asked them to show me in writing about this rule, and they were unable to do so. I again called the Verizon 1 800 number and explained what I wanted to do, and was told that yes, I could cancel my old line. The store employee refused to listen and did not understand their own rules. They were wrong, very ignorant, very rude, and had no information to back up what they were telling me. They were making up their own rules. And in fact, despite their ignorance, I bought the new phones, and guess what- I was able to cancel my old phone line even though this store had no clue. They wasted my time and have poor customer service. Even the manager did not know what he was talking about. I will never go here again! read more