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Verizon

2.4 (62 reviews)
Closed 10:00 am - 8:00 pm
Updated a few days ago

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11/3/2023 - I managed to survive my phone upgrade. Thank you Verizon!
Mikhail H.

There was another review for this store I felt like cheering an "AMEN!!" into because I identified with her so whole-heartedly. I am also NOT a latest and greatest phone person and when my phone starts misbehaving or I thin I should start looking to upgrade I am ANGRY... I have had so many issues getting massively gaslighted at 3 previous cell phone companies that were just beyond ridiculous. Like telling me I was a valuable customer and after having the same phone for 3 years that was currently not working right & hanging up on people I could pay them RIGHT NOW over $300 for the privilege to pay more to upgrade my phone. Then flat out saying they could not explain why I needed to pay all this money but that the supervisor's suervisor's supervisor said so...but thank you for being a VALUED customer. That was 2 years ago and I hung up, called Verizon who set up a new phone for free in 15 minutes. With all that PTSD, I received phone upgrade info and was twitching a bit but genuinely was thinking a new phone did sound good as I use it for photos and was looking to up my quality game. I called and a nice enough fellow arranged a straight swap trade in which was pretty exciting - just a $35 upgrade fee. My only two complaints were that he said that there was a case on sale from $59.99 down to $4.99 but that was for a different phone (but seriously grabbed a really killer one from Amazon for $7.99 so whatever.... waited a day for Prime shipping) and also I mentioned having the store do the data transfer - especially since I was going in to pick up the phone anyway. Legitimately I am not a phone person - I want to tap on that damned thing as little as humanly possible - it is annoying enough knowing I will have to log back into all the things and have everything I access get to know the new phone. I am just constantly moving with fifty plates spinning at once so any wrench in the cog is just ...well, annoying. I walked in and was actually pissed off and trying to hide it because it was busy and a guy says there are three people in front of me and I thought at first he was dismissive. He actually wasn't - he was straight forward pointing out places to sit down saying they would be with me as soon as they could and genuinely he really addressed me the second I walked in which is great since they were pretty busy. And I actually was only waiting maybe five minutes when another person came over, addressing me by name and saying I was up next and it should just be a few more moments. Ok, wow...thanks. He had barely given me the update when another person came over asking how he could help me. When I said the upgraded phone I was told I could pick up. He was gone for a bit and brought the new phone out. I asked about the data transfer and he said it was $29.99 for them to do it. Flat out - having it done right...YES PLEASE. Plus he wiped my old phone and reset it so it is now ready for me to ship back when I get the box to do so. He tried to intake it there but confirmed with the powers that be I need to send it but just knowing it is wiped and ready is so great and the data transfer took longer but he really made sure it was done right. Another one of the reps came over to say hi and we three ended up having a great chat while waiting for the phones to do their thing since it was now slower in there. Everyone was just so friendly and seriously, technology is a bit of a pain point to deal with so having people treat you humanely and also making sure everything gets done right. And, I love my new phone, had next to no issues at all - just those little, first time opening an app hiccups that were much less of a burden. It is nice to know that I am likely in pretty great hands should I need to go into the store again.

Phone
Kayla H.

Came in and got added to a plan with a phone upgrade. They screwed something up with my new phone since I haven't been able to use it for days. Every "customer support" number turns me down. The employees need to be trained on setting up phones better, this is ridiculous. My phone isn't even registered into the system when it should be.

Screen shot of verizon customer service
M H.

Do not even think about switching to Verizon. They will get you into a contract or upgrade and admit they are providing you with terrible cell service and do absolutely nothing for you. You will be stuck with bill after bill with terrible services.

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Fibersphere Communications

Fibersphere Communications

(74 reviews)

READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

Stephouse Networks

Stephouse Networks

(44 reviews)

Downtown, Southwest Portland

I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up…read morein just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having.

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

Verizon - mobilephones - Updated May 2026

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