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    ADT Security Services

    1.5 (83 reviews)
    Open Open 24 hours

    Services - ADT Security Services

    Fire protection services

    Home automation repair

    Component automation

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    Security monitoring services

    Security system installation

    Security system repair

    Home system automation

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    Found out the installer had been working for ADT for one week he caused all of this damage.

    I purchased a new home. I did not call ADT. Someone knocked on my door. I had not planned on getting a security system. I don't believe in them. I'm a retired 20 veteran in Army special forces. The first thing the man did was lie to me, in front of a friend. He said I would save $50 a month on my home insurance. He didn't say I might or I could. He said I would, turns out I saved $21 a year Second, the installer damaged my walls peeled off the paint, and drilled two holes where only one was needed for the doorbell. Less than a month after purchasing tried to cancel and they want me to pay over $1600. I was lied to, my walls damaged, and they want me to pay them $1600 never going to happen. Sue me please! Show a negative on my credit report and I will be seeing them in court. I cannot use the language I want to in this review. It would not be posted. Don't even think about getting ADT it will be a big mistake. You will regret it not for $68 a month. Yeah, spend $68 a month and save $21 a year. I would rather have no security system whatsoever than pay a company like ADT. Nothing more to say than don't get ADT. received a message from ADT asking me to email them. Why would I do that? I've already spoken to them on the phone multiple times all I will get is more lies and running around for something I have already tried to fix taking way too much of my time. I will see you in small claims court when I sue you ADT. Update: ADT posted the comment under my review. Why in the world would I ever contact them again? They must have lost their minds when they lied to me and damaged 2 walls. No ADT I will not send you an email. I want nothing to do with you or your company.

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    Ask the Community - ADT Security Services

    Review Highlights - ADT Security Services

    We recently had an alarm installed by ADT on our home in Portland -- August 2019.

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    OmniGuard Security - Meet the team... this is Dan

    OmniGuard Security

    (121 reviews)

    Southwest Portland

    We've had the service for five years. Keep in mind that this is an industry with many different…read moreplayers. There are all kinds of "incentives" to sign up, but then you live with the monthly fees. In my opinion you have two choices in this industry - big company like Comcast, or a local company like OmniGuard. I picked and am staying with OmniGuard for three reasons: 1. The primary alarm monitoring system, through Alarm.com is bulletproof. We've had some alarms go off when we weren't in town. The police showed up. If there is urgent issues, they are on the phone with you immediately. 2. The service side - OmniGuard is local and will fix your issues. They are small, and sometimes they can drop the ball, but they always make it right. When you call they are respectful and helpful. 3. Price points remain stable - they don't jack you around after a year. The value remains.

    I've had Omniguard Security for three years. No real problems, except they don't seem to…read moreunderstand their own system. I was told I needed to link their system to my WiFi, so I did. Now, three years later I find out that they can't figure out why, since my system is on a cell radio connection only. I have found that any inquiries I have made either get lost or ignored. When pushed, however, the company has come through. The manager, Tina, told me she has only worked there since January, so she's not familiar with their products or systems. It's November! On balance the company is OK and the price is competitive. However, staffing and training seems to be needed.

    First Response Security

    First Response Security

    (21 reviews)

    Southwest Portland

    The call center people are extremely rude. The office staff is not even close to being professional…read moreand I will make certain that I tell anyone who ask me about the company culture, just how untenable it is to work there, which has resulted in very unhappy employees. How is this business still open!?

    I live at an apartment complex in Wilsonville, OR that is reserved for the disabled and is serviced…read moreby First Response Security (FRS). FRS has refused to respond to my calls for service on two separate occasions. On August 17, 2022 at approximately 9:16 p.m. I called FRS and spoke to Megan (dispatcher) about a tenant who had threatened me. I also told her that I wanted an officer to respond and write a report of what occurred. She said she would pass this on to the officer in the area to "see if there was anything they could do." At approximately 9:55 pm I called and followed up with FRS since I had not heard back from them. I spoke to Zach (dispatcher) who informed me that Ryan (watch commander) stated that based on the nature of the incident, they would not respond. I then asked for Ryan to call me and Zach stated that he would pass the message to Ryan, but that if he refuses to call me back, "that will be that". Zach said I should follow up with the property management company or the police department. Having a private security company who does not respond to resident calls for service does not help the residents of this community, who are made up of marginalized and vulnerable tenants. On September 10, 2023 a tenant was seen throwing garbage over the front of the balcony near the front of the apartment complex, including glass. The tenant reportedly broke a window out of his apartment and threatened to do the same to other residents' windows. I called FRS at approximately 10:15 p.m. on this day for help and operator #91 refused to respond noting "officer safety". I asked if her officers were armed and she said that some are, but still refused to dispatch anyone to our complex and informed me to call the police. Residents are informed to call the property's "security team" (FRS) when issues like this arise. However, this is the second time that FRS has refused to respond to my calls for service, yet Cascade Management, Inc. (CMI-property management company) continues to contract with them knowing of this. Additionally, I and other residents have observed the "patrols" FRS claims to do at the property. They consist of FRS pulling up in front of the property and sitting in their marked vehicles for a short amount of time and then leaving. No foot patrols of the property are performed, just as the previous security company did. This complex receives subsidies from HUD; therefore, it is reasonable to assume the subsidies that are collected help pay for FRS services. While I don't know the specifics of the contract between FRS and CMI, if FRS refused to provide a service they are contractually obligated to perform and paid for with government subsidies, it may be considered fraud. I will be reporting these incidents to the HUD OIG and ask them to investigate FSS.

    ADT Security Services - securitysystems - Updated May 2026

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