We recently moved into our new home and had repeated overnight chirps from the existing system installed by Guardian Systems Northwest. When we called on Sunday morning for help, we were told service wasn't available until Monday, despite the company's website claiming "365-day access to service technicians." Two sleepless nights later, the owner, Wayne, called to troubleshoot remotely but ultimately advised us to disable the system ourselves- and denied our request to have a technician come out.
While I understand scheduling challenges, the lack of responsiveness and empathy during a clear malfunction was disappointing. We've since switched to the security provider from our previous home who has provided us reliably with dependable support. read more