I was having an issue with one of my sensors and when I called the owners, Rick and Tammy are…read morealways so easy to reach and pleasant to work with. Part of the problem was solved, but what they did is send out one of their technicians and his name is Jarrod and he did a great great job. Super nice, very pleasant, walked me through a couple of things that I had forgot how to do and then wanted to make sure everything was taken care of before he left. I would recommend this company to anyone who is looking into an alarm I've had nothing but a great experience !! Patty W

We bought a new house with a Honeywell alarm system and wanted to get information on it. We checked…read morethe Honeywell homepage and they listed 2 dealers. We called the support for the first one and got someone overseas who said they could not help us. Then we called the second one, Security First Alarm, and got a very nice local guy who talked us through the whole thing. They were great. Will definitely use them in the future.

Unprofessional, incompetent, and rude. This company left printouts on every door in my condo…read morebuilding riddled with grammatical and spelling errors, essentially demanding to enter our privately owned condos during business hours (11am-2pm) when people are, you know, working from home. I called the number on the printout, linked to this business, and when I pressed whoever answered further and said I was contacting our community management company, they immediately hung up. I'm fairly certain it's an attempt to gain entry to privately owned condos via false pretenses.

This is the worst company. I spent so many hours, that turned into days begging them to turn off my…read moresystem which was already completely cancelled because it was defective. the alarm would go off randomly by itself, and then the equipment overheated when I turned it off causing the lithium battery to potentially explode but they didn't care. They kept trying to renew my contract, crazy!! 0 rating

UPDATE....They want me to email them and follow up with them about this issue!!??!!!…read moreHECK NO....ADT....don't you get it?? You have already wasted close to 2 hours of my life. Your company is just HORRIBLE with UNEDUCATED NONPROFESSIONAL employees!!! ABSOLUTELY ONE OF THE WORST....YES, WORST CUSTOMER SERVICE DEPARTMENTS out there today!!!!!! Yesterday I spent about 40-45 minutes on the phone with "Theresa" concerning my account. 1) Cancel an appointment 2) Refund a piece of equippment that no longer needed, I had ordered it about 2 weeks prior, NEVER opened the box. The agent assured me that my APPOINTMENT was canceled and that I would receive an email with instructions for me to return item to FedEx with an RMA. This morning I woke up to a TEXT that I HAD AN UPCOMING appointment at 8:00???!!!!!????? Then I called in, AGAIN, to ADT and they could not locate ANY of my notes that I had called in a day earlier???!!!!???!!!! Now ADT has wasted about 1.5 hours of MY TIME/LIFE for something I should have been able to do myself online!!! Gonna look for an alternative security company.....after 30++ years of ADT....GOODBYE!

They did an amazing job on my commercial rebuild for Rise Modern Wellness in Lake Oswego…read more Professional, on-time, on budget with great follow thru. Sarah- GMAC Architecture and Construction

Their work was top notch everything was installed flawlessly and up to code. They even went above…read moreand beyond to make sure i was completely satisfied before leaving. I feel so much safer knowing my property is protected by DB fire protection. Highly recommend them to anyone looking for reliable, expert fire safety services!

If you need fire extinguishers, annual inspections or other things related to fire suppression for…read moreyour business look no further. Greg is a resourceful, honest and friendly guy. He really works with you to get the most value and safety for your dollar. Every person I have interacted with is professional and great.

From the owner: Universal Fire Equipment is locally owned and operated by Greg Heath. Since 1990 we have been…read moreserving the entire Portland, OR metro area from the Westside, Portland Metro, Eastside, as well as the Salem, Southwest Washington and Yamhill County areas. We sell, service and inspect fire protection systems, fire extinguishers, suppression systems and health and safety equipment for apartments, businesses, industrial and restaurants. You can trust Universal Fire Equipment to do it right. We take pride in our prompt, quality service and are available to help you 24/7. Our services include: Fire extinguisher sales, Fire protection systems, Fire extinguisher training, Fire extinguisher service-inspection and maintenance, Fire suppression systems-sales & service, First aid kits and supplies as well as Regulations and correcting code violations. Over the years, we have earned numerous certifications and awards for our outstanding service in the industry. We are dedicated to continually exceedin

UPDATE 12/10/2024: Not much of an update, but I received an email PDF of the refund today which is…read morejust the $307.47 refund with no detail on what it is. No other communication to, nor any apparent attempts to fix the underlying problem that I've observed or heard about. I've had a business for a bit over 20 years and if this had happened at mine, there'd be an all hands and policy changes to make sure this kind of thing would never happen again. I was going to delete this review if they took responsibility, but they haven't, so I'm just going to leave it here now as a warning to others. UPDATE 11/17/2024: Take a look at the "not recommended" reviews of 5 stars. All with 0 friends or single reviews, and one was posted the same day of my negative review. It does have the optics that those are actually employee reviews, given that they were all posted the same day as other negative reviews as well, and 3 more glowing reviews with no friends and only 1 review that were "removed due to violation of terms of service", added the same day, too! Screen cap of activity attached in case it's removed later. UPDATE 11/15/2024: THEY ADMITTED I WAS OVERCHARGED! After I sent an email two days ago and this morning, clearly outlining I was looking for a refund. At 10:30AM, I received an email from FESC saying I was being refunded $307.47. I have no idea what specifically it's for, as they've not given me any accounting on what "pricing errors" there were. It's more than what I was asking for, but whatever. It took more than a month to resolve, and several emails went unanswered UNTIL I posted the response. The following still remains unresolved: * The individual charges. Yeah, I agreed to them, but they are egregious and FESC didn't provide me any explanation even when asked about the following charges: $8 - Temporary fuel fee. From FESC to my house and back is 16 miles round trip. That amount is double what gas would cost for a round trip. $129.95 - Consumables/Adhesives, etc... I saw the job that was done. There is NO WAY any consumed materials came to even a third of that. $35 - Service dispatch. This is usually where your fuel costs go. But this is the same as a doc fee in the car world (aka cash grab) $94.95 - I'd like to know what "parts" and "staging" and "freight" and delivery costs this much for the tiny repair kit that was used (that was a separate charge). $94.90 - Disposal/cleanup charge. So you threw away a few washers and a few short runs of PVC pipe and this is $95? Had I know this I'd say just toss it in my garbage. We weren't hazmat throwing out methamphetamines or nuclear waste that justifies this high cost. $84.32 - "Equipment fee". Whatever this is. * How many others were affected * What their plan is to rectify the situation for others Based on the above, it is my opinion that they've been overcharging people, they got caught, and tried to not only shirk the responsibility but also the owner attempting to flip it back on me after admitting they overcharged me. You'd think being in business 50 years they'd do better than this. Disappointed 25 + year customer. Buyer beware. ----- This is an exercise in absolutely HORRIBLE customer service, and it just keeps getting worse. Yes, I did approve it. I find it offensive that you're subtly implying that "you agreed to it/you don't get to complain" attitude in your reply after Oleg ADMITTED I WAS OVERCHARGED. His exact quote is as follows, directly from the email he sent me: "We identified an error with several pricing elements and how they are mapped to the invoice generation. Correcting the mapping and using the correct pricing should have resulted in a lower charge for the repair of the backflow. As a result, we will be issuing a credit to your account in the amount of $207.47. You can expect this adjustment to be reflected within the next few business days to use for future use." So how many other people have you been overcharging? I was also told that I wouldn't be charged again for backflow testing and WAS. Oleg said "that's on us", so I'm expecting a refund for both. Instead, he gave me STORE CREDIT instead of crediting my VISA. I don't want store credit. I want a refund on what I was promised and have spent almost 2 months trying to get resolution, here. Bottom line is this: $65 - Backflow test fee (first one you told me I wouldn't be charged for after the repair) $207.47 - The amount FESC has admitted they overcharged me Please let me know when to expect this posted to my VISA. Now I'm happy to email and call you, but this is information you ALREADY HAVE.

Quick, friendly, and efficient. Steven was out here making sure our business is fire-safe, and it…read morewas a pleasure having him. Thank you -Amanda

I recommend this business for your fire extinguisher service needs. Quick service, honest and…read morepolite!

Guys are super nice and super fast. It's extremely expensive to have someone come to your business…read moreto update fire extinguisher and these guys are $20-$35, great price, thanks for being there!!!!

This family owned business is second to none! The quality, service, reliability, and affordability…read moreis top notch. I requested a quote from them for fire suppression system to be installed in my trailer. It was priced correctly, and opted to go with them. Upon my arrival, they were efficient and the craftsmanship was superb.

United Fire provided a prompt response to a quote request and answered my questions. They were…read moreengaging and helpful.

The call center people are extremely rude. The office staff is not even close to being professional…read moreand I will make certain that I tell anyone who ask me about the company culture, just how untenable it is to work there, which has resulted in very unhappy employees. How is this business still open!?

I live at an apartment complex in Wilsonville, OR that is reserved for the disabled and is serviced…read moreby First Response Security (FRS). FRS has refused to respond to my calls for service on two separate occasions. On August 17, 2022 at approximately 9:16 p.m. I called FRS and spoke to Megan (dispatcher) about a tenant who had threatened me. I also told her that I wanted an officer to respond and write a report of what occurred. She said she would pass this on to the officer in the area to "see if there was anything they could do." At approximately 9:55 pm I called and followed up with FRS since I had not heard back from them. I spoke to Zach (dispatcher) who informed me that Ryan (watch commander) stated that based on the nature of the incident, they would not respond. I then asked for Ryan to call me and Zach stated that he would pass the message to Ryan, but that if he refuses to call me back, "that will be that". Zach said I should follow up with the property management company or the police department. Having a private security company who does not respond to resident calls for service does not help the residents of this community, who are made up of marginalized and vulnerable tenants. On September 10, 2023 a tenant was seen throwing garbage over the front of the balcony near the front of the apartment complex, including glass. The tenant reportedly broke a window out of his apartment and threatened to do the same to other residents' windows. I called FRS at approximately 10:15 p.m. on this day for help and operator #91 refused to respond noting "officer safety". I asked if her officers were armed and she said that some are, but still refused to dispatch anyone to our complex and informed me to call the police. Residents are informed to call the property's "security team" (FRS) when issues like this arise. However, this is the second time that FRS has refused to respond to my calls for service, yet Cascade Management, Inc. (CMI-property management company) continues to contract with them knowing of this. Additionally, I and other residents have observed the "patrols" FRS claims to do at the property. They consist of FRS pulling up in front of the property and sitting in their marked vehicles for a short amount of time and then leaving. No foot patrols of the property are performed, just as the previous security company did. This complex receives subsidies from HUD; therefore, it is reasonable to assume the subsidies that are collected help pay for FRS services. While I don't know the specifics of the contract between FRS and CMI, if FRS refused to provide a service they are contractually obligated to perform and paid for with government subsidies, it may be considered fraud. I will be reporting these incidents to the HUD OIG and ask them to investigate FSS.