Requested to drop cable, but wanted to keep internet service with this company. Made an…read moreappointment, and it took 10 minutes to do this during the appointment. We returned all tv cable equipment. Went home and internet did not work. Next morning, spent over an hour online chat with CS rep named Ravinsh. Explained the change and the problem that the internet was not functioning. He spent most of the time chatting about eligibility for a mobile line and upgrading my internet service. I was asked to confirm an email to have him correct the problem. This email included "upselling" the products he wasted my time discussing. I ended the call because the problem was still not fixed. Went to the store and was told that at the original appointment my self owned modem had been deleted from my account and that was the problem. ‍. Terrible customer service.

The place is not handicapped accessible and when I tried to go in with a walker, there was two…read morefemales that check you in just stood there sipping their coffee and didn't even help. I gave 2 stars only cause of the rep that helped me with my account. Then when I was leaving the two females again just stood there and watched me struggle to leave. I turned and said," thanks for the help" as I tried to get through the first set of doors. Thanks to the Fed Ex guy that held the second set of doors open for me. Call and get someone to can't speak English or go in person and get disrespected. Either way you loose!!

Worst service! Internet goes out 6 times a day. Xfinity refuses to fix!…read more Billing charges go up every 6 months. Illegal services and incompetent services!

My network was down so I had to call Xfinity (ugh!). Ordered a new router via phone call and went…read moreto pick it up from the York store. Adam was super helpful and reviewed what the phone agent had said and was able to give us a better router, better speed and a better price. Thank you Adam for delivering great customer service and care!

Best in town The speed is the best I have found (240 Mbps)…read moreand I haven't noticed any interruptions in service. No complaints on the service I receive. I signed up and got a year for $50. They raised my rate after a year, as expected. I called and asked for my old rate back and they extended it for another year. Pretty good! The next year, I asked for the same thing, but they wouldn't give me the discount. It doesn't hurt to ask. Now, the rate keeps climbing little by little. It's almost to $100/month. Still not bad and a good deal for the speed I get, but I do wonder how high it will climb.

Comcast is a criminal enterprise ! They want to charge you for services you dont want ! We just…read morewant cheap cable and they wont let us get cable under $100. They put us on hold and hung up on us. Id say never use there services. A horrible sham of a company.

All I can say it's a WHOLE LOT BETTER than T-Mobile!! I…read morepurchased my iPhone 16e from Verizon June 2024 and have enjoyed my experience with the phone and the customer service representatives on the telephone and in the store. I believe they want to have repeat customers.

We had the worst customer experience at this store. The employee was condescending and rude. I…read morewill never go back to this store . The other employees were consoling his 2 year old behavior, and he would not give us his name.

This is probably the 3rd or 4th Brightspeed rep to ignore the "no soliciting" sign by our door in…read morethe past 6 months. Would never switch to a company who hires people to repeatedly harass potential customers.

I should've known better than to sign up for Brightspeed! I had used them for a few months when…read morethey were Centurylink. I hopped things improved. We were enchanted with the $59 per month fiber optic WiFi. After it was installed and I went to start delinking what was on our old WiFi to the brightspeed wifi I immediately noticed problems! First off certain things wouldn't even connect to it. The only answer I received was that some "older" technology might not be able to link to it to recognize it. For example/ our ring cameras, my new desktop computer, and our living room and kitchen had dead zones. In order to get connection I had to purchase a mesh system just to get service in the living and kitchen. Still couldn't link the ring cameras. Our basement now had no wifi which it did before. They won't give you a mesh system. You have to rent it or buy one. I chose to buy it to avoid additional fees. When I went to cancel within a week the rep got ignorant! Asking me how much stuff I had connected to it. I said considering it's all the same stuff I had with xfinity and it worked-I think your question is irrelevant. I'd pass and stay with whoever you currently have!

They were responsive, but not available in my area! I really wanted to try them out, but it wasn't…read morein the cards!

From the owner: Upward Broadband is a fixed wireless internet provider distributing fast, reliable internet to the…read moreunderserved areas of Centre, Chester, Franklin, Fulton, Huntingdon, Mifflin, and Lancaster counties. We started to give our hometown a choice. A choice for internet service without the gimmicks, the bundles, and the frustrations.

great surveillance company helped me with all my security needs very detailed and absolute great…read morepricing way better then majority of all competitors me and my husband called

He was so very communicative and knowledgeable on the box. He also helps after the installation…read morewith any questions or concerns and has YouTube videos for almost every scenario. Recommended him to family and several also purchased. Way cheaper than cable and other streaming services. Huge selection of shows and movies.

Was in store today and completely ignored by the staff. Walked in to a guy literally sleeping. One…read moremember was on speakerphone with his girlfriend while shes having him to "put their internet on someone elses bill". Not to mention the annoying music being blasted out front by 2 gentlemen with their stuff scattered all over the sidewalk. Tried to go there Saturday as well during business hours and the door was locked, but all the lights were on. Got tired of chasing for service and went elsewhere.

From the owner: Switch today & enjoy America's largest 5G network.read more