I want to give credit where credits due, because Best Buy would not normally be one of my stops for…read moreelectronics. One lighting strike later, and needing a new TV, this is where I ended up. The store is located in the back of the York Town Center and is easy to find. The lady at the front of the store was more than helpful in guiding me to where the TVs were, and to get someone when I needed a product brought down from the storage racks. The selection of TV's was excellent. Where I will lightly criticize, is they needed more of the smaller models on display, and more of them stored closer to the ground, as I did need employee assistance to retrieve one. Checkout was easy and fast. Overall solid experience.

if I could give zero stars I would. We took our son's car there to have a radio and reverse camera…read moreinstalled . They told us it would be a three hour install and it ended up being seven hours and they still did not have it done when we arrived. The radio was protruding from the dash and not flush, and the technician was slamming his trunk shut, which then bent the bracket and broke off the trunk's trim piece. The trunk then would latch shut. The manager told us there was nothing he could do about the trunk, but that a technician could look at it and the radio the next day. So now they have our car for two days to install a radio a rear camera. When we returned the second day, the latch to the trunk was still broken and we were told that they couldn't do anything for us, but now the radio was flush in the dash. They returned our install fee wow (insert sarcasm). Because we had to take our car to a shop to have the trunk that they broke fixed we come to find out that the technician also installed our reverse camera in a spot that was meant for our trim piece to be attached. So the technician breaks our trim off the trunk's then proceeds to improperly install the camera through said trim piece hole. This cost us an additional $96 to fix the camera that they improperly installed. Overall, we were out an additional $325 to correct their incompetence. I called the store and was told the manager if geek squad forninstalls would follow up in 48hrs and have yet to receive a phone call. I've sent emails which have also gone without any response. I would never recommend anyone bring their vehicle here to have anything done by their technicians.

This company is the one I will definitely refer people to. The prices and installation costs were…read moreby far the best over any big box store. The customer service was excellent and friendly. We completed a sale over the phone and the salesperson made sure the over the range would definitely fit and was the right product. The installers came out when they were scheduled in a timely manner and called before they came. Once here, they were extremely efficient, friendly and so experienced in what they were doing, it was installed in a record amount of time. They were neat and left no mess behind. We can't say enough about this store and their installers. That level of service and care hasn't been seen by us for a very long time. We were very impressed with the entire transaction. This local business hasn't forgotten that they deal with people and their needs....not just net profits.

Bought a brand new refrigerator over $2500. When they delivered and installed it the doors were not…read morelined up with each other, nowhere close. I asked the installers to correct it and they said that's just the way it is we can't do nothing about it and left. I immediately called the store and was told the owner isn't there right now and he will have to address this. After 4 days they have not called me back yet. After they get their money they obviously don't care. I will never buy from them again and will never recommend them. Only giving one star because 0 isn't an option

So, in regard to my previous review, I figured I'd share the owner's response to both me and my…read morepartner. To me, this response avoids taking responsibility or showing much professionalism. It also includes claims that simply aren't true--at no point did we tell anyone to go to our uncle's shop or say he'd do a better job. That never happened. We 100% do NOT have an uncle or bloodline family that has a shop. Weird how he chose to go with that fabricated claim. The guy was Carly's coworkers brother.. I did get a laugh out of the part where he says he's reporting my reviews. Personally, I'd rather they stay up. Let people read both sides and decide for themselves what happened. If you're confident in your version of events, there shouldn't be any issue with people seeing both perspectives. Below is the series of events paraphrase.. My girlfriend and I were in the store while another couple was discussing selling a large reggae record collection. The owner was already talking about other stores and possible buyers for a collection of that size. Since the conversation was already centered around outside options, my girlfriend casually mentioned another local shop that might also be interested. The response was immediate and hostile. Instead of simply saying he preferred competitors not be mentioned in his store, he repeatedly raised his voice, saying it was "unethical" and asking, "How dare you come into my store and try to steal people?" His voice got louder each time. The interaction became so uncomfortable that another customer followed us outside afterward to make sure we were okay. Even the couple involved commented on how strange and over-the-top the reaction was. What makes this especially confusing is that the conversation was already about alternative stores and potential buyers. We're customers, not business owners. Most people wouldn't expect that mentioning another local shop in that context would lead to being publicly yelled at. Needless to say, I won't be returning, and I can't recommend a business that treats customers this way. If you take this review with a grain of salt, that's completely fair--but understand that, in our experience, simply mentioning another local business during a conversation that was already about other shops was enough to earn a public scolding. The photo below includes the owner's response. It conveniently leaves out the fact that we had already been talking with the couple and that multiple outside options had already been discussed before Carly made her suggestion. He's entitled to his version of events, but it doesn't reflect what happened that day. Regardless of the disagreement, I don't believe it's appropriate for a business owner to speak to customers--especially by repeatedly yelling at a young woman--in the way he did.

They were great about buying my old 8tracks and player. They do have a wide selection of records…read moreand other formats of music in their collection.

I had the most epic vinyl shopping spree at The Sound Garden in Baltimore - I'm talking vinyl…read morelover's paradise! They've got a nice selection of tunes from every genre imaginable. The store was so organized, and the staff were super chill. It was hoppin' in there, so I'm pretty sure this is the spot to score vinyl, CDs, and other cool stuff at great prices. Bonus points: they'll even buy your old vinyl! Merch, fun vibes, and all the tunes if you're in Baltimore, you gotta roll check out this joint!

Every Friday they have signed vinyl.... The employees are very rude with the way they talk to…read morepeople.... The manager is friends with all the employees so they get away with it.. other than that the store has amazing selections

I was directed to them by an employee of T Mobile Boston Street in May of this year. They were to…read moreunlock three iPhones so that I could change my service from ATT to T Mobile. They accepted the money, promised delivery within a week, and NEVER delivered. They could not be contacted by phone nor returned VM's. I'm filing a complaint against them and hope to put them out of business. Stay tuned! Also see my review of T Mobile, Boston Street, Md. Chris Eagle., Mgr.

My wife dropped her phone, and we ordered the replacement screen from here, prepaying the amount in…read morefull. We were assured that it would be in on Wednesday, it was not, but we were told the mail had not come yet. Then we called Thursday, and it was still not there, and they said to call back Friday. We call back Friday, and they are unsure as to when it's coming in, but did not seem inclined to try and actually figure out what is going on. After we pressed them for a better explanation, they admitted that it was not on it's way in after all- their supplier had it back-ordered, and that they don't know when they could get the part. Total waste of time. They had ample opportunity to inform us about the delay, and through either duplicity or incompetence, never did.

Ben was super helpful as we arrived not knowing anything we wanted except a computer, and maybe a…read moreMacBook. After browsing with absolutely no pressure to make a sale, we decided we wanted a gaming computer and a curved monitor. Ben was super helpful, asked all the right questions about how we're going to use it, our price range, and what add-ons and capabilities we cared about. Ben answered all our questions with ease, was incredibly knowledgeable, and left us feeling well educated and confident in our purchase. We left with a great ASUS curved monitor and a PowerSpec computer, their personal brand. Can't wait to get this set up and start playing! Thanks, Ben!

I brought a PC with issues in a few days ago. After around 24 hours, I was told my motherboard, SSD…read moreand cooler were showing failures so I decided to let them build a new system. I worked with the combo team to create a package and have them build it. Went home, thinking everything was fine. The next day I called to check for progress on my PC and was told my system was still in diagnostics, which struck me as odd as we had already passed this point. I gave it some time and decided to check again later where I got the same response. I explained that we went and had a new system lined up to build and we were just going to keep my graphics card and my NVME drives. A day later, I was told to come pick up my new system, and as I was paying for it, I felt something was off with the pricing. At some point, they had just decided to put a different motherboard entirely than the notification or telling me which broke the bundle price. After the manager had come over and did some magic they refunded me $200 which was fine and I thought the experience was over and I was not going to leave any negative feedback. That is until I tried playing my system. After starting it up, I had noticed there were some issues instantly. First and foremost, the drive that they had told me had failed and we would not be bringing over to the new system, was in my system. They were supposed to have removed this drive, wiped an NVME, and done a clean install on windows on that drive as they had pitched it to me that this drive that is currently in my system and was in the old system was showing failures and would need to be replaced. I thought that was a strange oversight, but that also was not the end of my issues. I started inspecting my PC and noticed that several of the cables were not plugged in. There was an attempt to plug them in, but they were just left halfway in and bending my pins. I am exceptionally upset at the overall experience as I trusted them and gave them a decent chunk of money in this time, just to be disrespected. I feel like I should just automatically be given an extended labor warranty at this point at the least.

As I mentioned to the manager (I think her name was Maria), I've always had a better experience at…read moreRS than any Best Buy or other big box store. This particular one was no exception. Everyone was cool, helpful and friendly. Somehow you feel more pressured in a big store when browsing compared to a much smaller place. At the same time, maybe since the staff aren't split up into departments, they all seem capable and knowledgable from product to checkout. I buy online mostly but I'm always happy to shop in person, though I'm sure Radio Shack doesn't seem cutting edge these days, they've still got the most obscure replacements for your stuff to some decent sales. For a huge selection, go to Amazon, but to fix something or feel comfortable making an easy return, I hope Radio Shack sticks around.

Stinkin' radio shack. I dont know why I keep trying this place. Either no one wants to help, or…read morethey dont have what im looking for. I dont think Ive ever gotten what I need from them.

I had a power supply board which I knew was bad, so I called like 10 stores in the VA/MD area to…read moresee if I could just bring the board which came from a 60" Plasma Samsung in to have the capacitors repaired or replaced. Every place I called said I had to bring the entire TV in. I am NOT lugging a 60" Plasma that weighs 70 some pounds to a shop to fix something I already have out of the TV and know is the problem. Then I spoke with Ron at Urbana Electronics. He said I could bring the board by and he could replace the bad parts any time. He even offered to let me drop off of the power supply board at his house and he would get fixed and I could pick up whenever, which is close to me over here in Virginia. Excellent customer service and excellent work. TV back up and running beautifully! Thanks Ron!