My wife and I had the good fortune of working with Monica while getting new phones and…read moretransitioning 2 of the 3 from another carrier. She was very knowledgeable and a pleasure to work with. Would recommend her and this Verizon location to others looking for stellar service.

Melody was awesome to deal with. She was friendly, courteous and very knowledgeable. She patiently…read morehelped work through an unusual issue that took several days to resolve. We've dealt with her on several other issues and it's always been a pleasant experience. Customer service at its best!

Took my 89 yr old mother to the CC Fruitville Pike Lancaster store to get a new phone and switch…read morecarrier. The store is very comfortable with seating for waiting and has a wide selection of phones, tablets and accessories. Mia helped my mother through every step. Explaining the plans, new phone options, and doing the transfer. She answered every question even the ones that were asked twice with courtesy and patience. Top notch customer service is what makes Consumer Cellular different from other companies. Thank you, Mia, for making what might have been a confusing experience for an 89 yr old, very painless!

Service is unprofessional Go directly to CC for the best…read morehelp. This store is useless in helping and don't give the same sales as online

HANDS DOWN the best experience I have ever had at a Verizon store in my 10+ years as a customer…read more The staff were friendly, patient and extremely helpful. They went above and beyond with helping me set up my new phone. We were also able to very easily make changes to our plan. I will recommend this location to everyone I know and be a repeat customer for sure!!

Nick was extremely helpful solving my cellular problem this evening. Appreciate it!!!read more

Where do I start? After an ABSOLUTELY DEPLORABLE visit to the New Holland store, from which I…read morewalked away without purchasing a plan or a phone (stay away from that store), I tried one more time at the Ephrata store. Best decision I could have made! I spoke to Chris. What a guy! The man spent the next two hours helping me. He had to undo the mess that the New Holland store had made. They had created an account for me despite the fact that I had purchased NOTHING. It took a call to corporate and half hour of time to get that debacle fixed, but Chris hung in there and made sure he did all he could to get that mess cleaned up. After he got that done, he spent time explaining to my son the various options for phones available to him. Chris didn't go "latest and greatest" on us. He worked inside our budget to get us solid, state of the art equipment at as little cost to us as possible. After helping my son, Chris helped me pick out a surprise phone for my wife for Christmas and pulled it off with her right there. Chris answered all my questions, did everything he could to save me money, and genuinely took care of all my customer service needs. He explained all the plans available to me, didn't hard sell the extras, but did make me aware of them. I did take advantage of the protection plans he offered. All the way around, Chris was knowledgeable about his products, his plans and his job. I genuinely felt cared about. The store was busy and the staff was just great all the way around. Both Chris and his fellow associate knew what they were doing. If you need a T Mobile store to develop a relationship with, Ephrata is the place to go.

I've gone into this location a handful of times either to upgrade phones or for an issue on my…read morebill. There are a lot of very nice employees and they are all very helpful and knowledgeable about the different phones and other products they have their. Usually when I go to upgrade phones I know I will be there for an hour or more not because of the employees but because their system is so slow it takes forever to process everything and for them to get the new phone set up, you know the system is bad when the employee themself is complaining about it repetitively. Every time I has gone in there the guys working are always joking around with each other while with customers and also sometimes have music playing with some profanity. This did not bother me but there have been other people in the store the same time as me and yo could tell they were bothered by these things. Overall employees are very kind and if you have an issue with your phone, bill, etc. this is a nice clean location to go to.

I needed to pickup a new phone because my old phone died. I placed an order online for pickup. It…read moretook only a few minutes until it was ready for me to get my phone. While I was waiting I had some great conversations with the employees including Savannah, who were very helpful.

I went to the Verizon store where I have bought all phones, iPads, and accessories. I have often…read moregone there for help in the past and been satisfied. This time I got an officious jerk (I'm keeping this G-rated) who said they couldn't help me because they only dealt with hardware. He was willing to look at my phone for $39. I left

While considering switching providers, we were offered a great deal on new phone trade ins that we…read morecouldn't refuse. Devon in particular went above and beyond, staying an hour & half beyond closing time just to make sure we had working phones. He offered suggestions without being pushy. Would definitely recommend both Devon and this store to anyone!

I've been dealing with this store since I moved to the area about 4 years ago because I've been…read morewith Verizon the whole time. The employees are attentive, even occasionally holding the door open for ya when you pull into the lot, and are quite knowledgeable about all the products, even if they don't have some of them in stock. If you have questions, don't hesitate to ask, and if you need help choosing a new phone/tablet or charger, they'll get you squared away and keep to your budget. My most recent trip took me there after a turbo charger I bought for my Motorola Turbo 2 broke after only a month and a half. All I had to do was mention my problem and the employee, Kyle, pulled up the purchase date, found me the same charger in house, and sent me on my way with an entirely new charger and cord. There was no hassle, no nothing, just a quick interaction and me leaving with a soon-to-be charged phone

Our puppy made a chew toy out of my last phone. Not too thrilled to drive up to East York, I…read morestopped in at Cricket Cape Horn. It was definitely a good choice. I transferred my number to Cricket and got a better phone , for me, and left a very happy person.

Today we had the BEST service! We went to Verizon and TMobile first and we're not thrilled with…read moretheir plan options. She was so friendly and knowledgeable. Made this whole process so much easier since we lost our last phone on our cross country road trip. Would highly recommend to anyone!

Great experience, basically they get a 4 star off of the guy running the show. Really nice guy,…read moresocialable, helpful, kind. 10/10 employee! I don't remember his name, but definitely huge shoutout. While free upgrade means 200 dollar charge for a half decent phone....it is still better and cheaper than any Verizon or AT&T store out there.