Best customer service ever! They go above and beyond for their customers. My girlfriend recently…read morechange service from sprint/T-Mobile and even though we weren't with them any longer, one of the employees here, went to the moon and back for us. Didn't know that kind of customer service existed with these companies. Had I visited this store, I would have probably stayed with T-Mobile solely because of the service here at this store. Made my day receiving the kind of customer service here. Anyone who lives in this area, visit this store! AMAZING!

Logan and Jesse were extremely helpful. ATT really screwed things up on my device transfer. They…read moremade the process so much easier. Will shop here again.

Where do I start? After an ABSOLUTELY DEPLORABLE visit to the New Holland store, from which I…read morewalked away without purchasing a plan or a phone (stay away from that store), I tried one more time at the Ephrata store. Best decision I could have made! I spoke to Chris. What a guy! The man spent the next two hours helping me. He had to undo the mess that the New Holland store had made. They had created an account for me despite the fact that I had purchased NOTHING. It took a call to corporate and half hour of time to get that debacle fixed, but Chris hung in there and made sure he did all he could to get that mess cleaned up. After he got that done, he spent time explaining to my son the various options for phones available to him. Chris didn't go "latest and greatest" on us. He worked inside our budget to get us solid, state of the art equipment at as little cost to us as possible. After helping my son, Chris helped me pick out a surprise phone for my wife for Christmas and pulled it off with her right there. Chris answered all my questions, did everything he could to save me money, and genuinely took care of all my customer service needs. He explained all the plans available to me, didn't hard sell the extras, but did make me aware of them. I did take advantage of the protection plans he offered. All the way around, Chris was knowledgeable about his products, his plans and his job. I genuinely felt cared about. The store was busy and the staff was just great all the way around. Both Chris and his fellow associate knew what they were doing. If you need a T Mobile store to develop a relationship with, Ephrata is the place to go.

I've gone into this location a handful of times either to upgrade phones or for an issue on my…read morebill. There are a lot of very nice employees and they are all very helpful and knowledgeable about the different phones and other products they have their. Usually when I go to upgrade phones I know I will be there for an hour or more not because of the employees but because their system is so slow it takes forever to process everything and for them to get the new phone set up, you know the system is bad when the employee themself is complaining about it repetitively. Every time I has gone in there the guys working are always joking around with each other while with customers and also sometimes have music playing with some profanity. This did not bother me but there have been other people in the store the same time as me and yo could tell they were bothered by these things. Overall employees are very kind and if you have an issue with your phone, bill, etc. this is a nice clean location to go to.

Took my 89 yr old mother to the CC Fruitville Pike Lancaster store to get a new phone and switch…read morecarrier. The store is very comfortable with seating for waiting and has a wide selection of phones, tablets and accessories. Mia helped my mother through every step. Explaining the plans, new phone options, and doing the transfer. She answered every question even the ones that were asked twice with courtesy and patience. Top notch customer service is what makes Consumer Cellular different from other companies. Thank you, Mia, for making what might have been a confusing experience for an 89 yr old, very painless!

Service is unprofessional Go directly to CC for the best…read morehelp. This store is useless in helping and don't give the same sales as online

This store always has the best customer service, But Michael…read moreWenrich was the absolute best yesterday. After many frustrating hours on the phone with Verizon I walked into the store and within 10 minutes he had figured out the issue and was remediating it for me. He also helped lower my monthly bill. I cannot say enough great things about him and this store. I was minutes from switching providers before Michael was able to save the day

This is my local store about a mile from my home. I have always had good customer service there and…read morethis week was no exception when I went in and Evan B. helped me with a new phone. No pushy salespeople-just honest representatives who helped me with all aspects of a phone purchase. I didn't even buy the newest phone so I appreciate when people are still conscientious even when I am getting an older cell phone option - Evan still helped transferring data and explaining all the new features of the phone.

If it was possible to give zero stars, I would. A complete rip-off and absolutely the most…read morereprehensible, rude, unprofessional customer service I have ever experienced. I am no Karen but this place was the worst. I took my elderly, handicapped father there to unlock his deceased wife's phone. We were working with Angel who told us he could do it for $75-$125. He took our information, and entered some sort of communication to someone in another location. He said he had to wait for the response then he went behind the repair desk and then out to the floor to work with another customer. My dad and I sat for about 20 minutes wondering what was going on. Tu-Sean arrived and I asked him to help us because we didn't know what was going on. No one communicated to us. As far as we knew, we were being helped and then Angel left us to help someone else without communicating to us. Tu-Sean became VERY defensive, supercilious, and condescending. All I wanted to know was what was going on. I tried to explain no one communicated and he raised his voice to speak over me and tell me it takes time and I needed to be patient. I tried to explain our perspective but he became louder and more condescending so I picked up the cell phone and told my dad we were leaving. Tu-Sean followed me out of the store yelling at me and telling me there wasn't any place else that could do what they were going to do. I told him to stop talking and stop following me. I admit I called him an a-hole because he was yelling at us and treating us like he was superior and we were idiots. I stopped walking on the sidewalk on the way to my car, turned around and he came up to me about an inch away from my face. He was un-masked. I told his to walk away and stop accosting me. He acted as if he was going to attack me, or hit me. And this was supposed to convince me to go back into the store and give him our business? I told him again he was unprofessional and rude and to leave us alone. He continued to yell and act like a playground bully as I got into my car and drove away. The BEST part of this was that we drove to a place called U Break It, I Fix It and guess what? The service tech there pressed a couple of buttons and reset the phone within 2 minutes and didn't charge us anything. So not only was CPR and Tu-Sean unprofessional, but they are frauds and a rip-off. Don't set foot there. You're better off going somewhere else or buying a new phone.

I have been consistently impressed with CPR on Columbia avenue…read more Not only are they clean and well stocked, but they have all of the expertise and experience you need to keep your tech ticking. I've been in for repairs including swapping over my info to a new iPhone, which they did quickly and at a reasonable rate. Most recently I went in for some longer charging cables for my new Android. Not only did they have what I needed in stock, but they gave me an awesome price. The owner is kind and helpful. It's clear to me that he really knows his stuff. I would definitely recommend this place for any cell phone repairs, parts or accessories you need. They're by far the best around.

I was recently in the Lemoyne location -- and couldn't be happier with the service received from…read moreboth Anferny and Denzel. I am not as tech savvy as I wish I was, but they were both extremely helpful, and treated me with kindness, which is almost nonexistent in today's rushed world. Thank goodness for young people who DO care if provide the service that some of us really need -- I will be back, again and again. THANK YOU. I'm sorry that it took me a week to get this done.

Zyaire was amazing, even though he was dealing with multiple customers at the same time he gave us…read morethe time and assistance we each needed. No one felt rushed. He was extremely friendly, professional and helpful.

Great service, he fix my crack phone screen and put a new cover, very professional services took 20…read moremin and my phone works great!!! Thank you Kameron

I have an iPhone SE, one of the early versions. My battery life had shrunk to just a few hours, so…read moreI wanted to replace the battery. I took it to a couple of Apple-authorized places in Camp Hill and York, and they said they could no longer get the batteries from Apple. So I bought a battery on eBay, but those same places said and they wouldn't install an "outside" battery. I brought my phone and new battery into I-Cell Repair, and the guy said "No problem". He installed my new battery while I waited, and he even invited me to watch him do it. It took him less than 20 minutes, and I'm thrilled to once again have a phone that lasts the whole day. This was easily a 5-star experience.