Good repair department. Decent selections of guitar gear. Looking forward to their move back to…read moredowntown Lancaster, because getting through Lititz to the Rock Lititz campus is often a hassle.

Paid to have a guitar repaired there. Was told it was fixed and the issue was not actually…read moreaddressed at all. The issue was that one of the pickups was quiet in the middle position. I was told when I went to pick it up that they couldn't find anything wrong other than a small piece of metal that they removed must have been cutting the sound out (did not test the guitar in the store just took their word). Come to find out, when I got it home, that the issue is the switch and that both pickups don't come on until the switch is midway between the middle and bridge position...you would think that when paying for a repair this is something they would figure out easily. Complete waste of money. I also asked them to take a look at a fret-buzz and they fully forgot so that was also somewhat annoying (I paid for a setup and repair). Guitar was exactly the same when I got it back down to the same exact fret-buzz. I was so dissatisfied that I refused to even drive back there to get a refund. Ultimately, untrustworthy. I believe whoever did the "repair" was deceitful to me. Now in all fairness, this was a few years back and the same people may not be working there anymore...I just thought of it again when I had to repair the exact same issues myself.

Ordering an expensive violin bow by mail order would ordinarily seem risky, but no such worries…read morewith JS Fisher. Jim Fisher answered all my questions quickly and completely. The bow was well-packed and arrived in perfect order. It is a beautiful piece, and appears to be everything I was hoping for. I will be directing my future violin needs in their direction going forward.

I really wanted a nice way to tune my instruments and decided to get a hard to find tuning fork and…read moreresonator. Mr. Fisher sent me an email immediately with a tracking number. I'm so happy he did and he sent it double boxed, I received it in perfect condition. This is definitely one of the small American businesses that I look for that have excellent service on hard to find items, and will definitely shop here in the future.

Very helpful. Offered options. Seemed reasonable. Friendly and knowledgeable. Location is a bit far…read morefrom population centers

I was having trouble with the low register on a tuba that I had recently purchased from another…read moreparty. Based on recommendation from a friend, I took it to the Horn Hospital for a cleaning and checkout. They did an excellent job on cleaning and more importantly, they identified and fixed a vertical valve alignment issue which was causing the low register issue. The horn now plays amazingly well. I trust and highly recommend these guys to give a fair evaluation and perform quality work.