Prices on most all merchandise grossly overpriced compares to the old true value items. Will simply avoid going to this store in the future. read more

Yeah I pretty much love this place, It has a vibe, a vibe you don't get from the big box stores. This day I came in to get some knives sharpened. (Something else the big box stores don't do) while Zack was taking care of that for me, I walked around the store once, and no less than 5 employees greeted me and asked if I needed help. FIVE!! Are you kidding me? This place is incredible! read more

JB Hostetter & Sons - Free cats with every lawn mower purchase ;-) - Appliances & Repair Near Me - Mount Joy, Pennsylvania

I have rented lawn equipment here in the past, and bought a few items here and there with no issues. I came in to have screens repaired and was referred to a business down the street, which I appreciated because hostetters does repairs, but they don't fix or make frames. I have been treated with respect each time I came in until now. I purchased a replacement hose for my pressure washer on the morning Friday May 16. I originally was not going to purchase it because it didn't look like the right fitting for my pressure washer, but the sales staff member who helped me find the one hose they had in stock told me I could just purchase it and compare fittings, and if it wasn't the right fit, I could just bring it back. It wasn't the right fitting and $79 for a replacement hose didn't make sense for an old pressure washer. I decided to purchase a new pressure washer on Amazon instead. I returned the unopened unused hose in its original packaging the very next day on Saturday May 17. I had cleaned out my car to drive my senior neighbor around, who was with me and my daughter when I stopped to return it, and did not have the paper receipt on me, but I had the card I used to purchase it. When I asked for it to be looked up, I said "This is the card I used to purchase the hose", to which the manager replied "Well I don't know that you did". There was absolutely no reason for this response. LOOK IT UP and you'd see that, YES I used that card to purchase the hose. I did not want store credit, but he said store policy states without the receipt as proof of purchase, store credit is the only option he could offer, per store policy. He could have simply looked the transaction up. For a refund, I had to drive home and find the receipt in the trash. Why would I want store credit at a store where the manager questions whether I made a purchase while simultaneously refusing to USE THE COMPUTER to look up the transaction? After I got the refund I waited to speak to the same manager to show him the receipt from my purchase. I explained to him I read the store policy online and that I know why these policies exist, but if he thinks someone stole a product, he could have just looked the transaction up when I showed him the card I had used. That is what computers and cards are for. He was so condescending in facial expressions, words and attitude that I will not be returning. I'm not shopping where I'm spoken down to, especially at an establishment that has pretty high prices to begin with. I will continue to rent larger lawn equipment where I had, while hostetters was switching systems over and I was unable to rent what I needed there. I will not return to hostetters and am thankful my screens are being done elsewhere, so I have no reason to return. Thank God this manager is living his life within the walls of this little store and isn't out among the population as an officer of the law or in a position of actual authority anywhere. A simple solution to not having to deal with that mess is to simply not shop there ever again. It isn't just my business lost. It is that of my neighbor, and of my daughter, both of whom were present when the young manager spoke to me like this. We will stick to Lowes and Home Depot for better selection, prices and service. read more

Do they have everything under the sun? Yes. Will they help you find it? Maybe. Some employees are great, others will sigh when you ask for help and trudge around while they offer you things that aren't even close to what you're asking for. Pretty hit or miss. When they're helpful, you get what you need and get out quickly. When they're not, you leave frustrated and buy whatever you were looking for online. Fun note: in the middle of a pandemic about 50% of employees were wearing masks, same with customers and I even saw a guy walking a huge dog in the aisles inside. Not a seeing eye dog, just walking a dog. The place is like the Wild West. read more

I have had to go to this store a couple of times.. Each time it was not my choice, but had to. Each time I was treated despicably. Some of their workers and managers are extremely racist, but of course they are not open about it, they try to be subtle but make sure you catch it. The last time when I bought a couple of washers which were about $0.89 each the manager who was serving me rudely told me that he didn't want to see me come back to return them. I asked him if he really thought I was going to waste my time and gas to return two washers worth 89 cents each, even if they did not work out that wouldn't be wise use of my time, surely. I wish we had a Home Deport or Lowes in the area. read more

Terrible customer service since they were sold. The service was poor and the manager was unhelpful and lied.

I've only shopped in the outdoor garden/greenhouse section but was thoroughly impressed with their selection of plants! Staff are friendly and knowledgeable, answering any questions I had about which plants do best in pots. (We have a porch garden since we live in an apartment) Nice selection of everything from vegetable plants to flowers and even some air/fairy plants for indoors as well! The one "greenhouse" has a huge section of pots, fairy garden decor and general garden decor that you can peruse if you need something to make your garden pop. They stock from local farms/greenhouses which is an extra bonus since I like to shop local and the plants were grown nearby and do well in PA weather. Price wise the garden decor was a bit on par with home depot and Lowes but plant wise I thought it was a MUCH better deal. $3.50 for a 6 pack of petunias was a steal and they did so well last year, that I had to get more this year. They also sell single plants for about $1.50-$3.50 depending on what you're looking for. (these tend to be more specialized version/unusual variations of their other plants) read more

If you live in E-Town, Mt. Joy, Maytown area JB is the closest place besides TSC and EM Herr. I'm pretty sure they know this as they are practically overpriced just about everything. And I don't mean a couple dollars more than buying on Amazon or Walmart, but significantly more. They do have a lot of products and will probably have what you need. The staff is knowledgeable as well. I only go to JB's when I'm desperate for something I need the same day. Their prices on wood pellets are insane. Most stores you can get them about $5.99. These guys want $7.99 a bag. This doesn't sound like much, but adds up quick when you're buying 5-10 bags at a time. JB is also the reason we can't have a Walmart or something similar in our area (which is something we desperately need as the closest one is about 35 mintues away not including traffic). Every time this comes up, they petition town hall and cry about how they hurt small business. I'd love to support small businesses, but when you're prices are ridiculous I won't shed a tear! The one thing they do seem competitive on is large appliance purchases. When we were looking for a new washer they were priced almost the same as everyone else in the area. They delivered and installed it for free and took away the old washer for free as well. Again, the customer service is great, but prices are usually nuts. Only go here if you're close by and desperate. Otherwise go to TSC in Mt. Joy or EM Herr in Columbia. read more

Been here a few times now, each time discovering something new and more impressed than the last. Typically a hardware store isn't the first place I think of for home improvement materials. I admit, Lowes is the usually my go to. But every now and again I need something they don't have, or are seeking more personalized service and less crowds. Enter JB Hostetter. Conveniently located on the main road between Mt Joy and E-town. Inititally we went there for parts for a mower. I also believe we *may* have gotten a dryer or vacuum part here as well. I was impressed than by their full service appliance department with as many choices as the big box chains only with better service. They also rent equipment which is good to know. Each visit I like to walk around the store as they have a nice selection of seasonal displays and merchandise. I always hit up the small RV section as well, although supplies aren't as plentiful. Things that surprised me are the craft department, small but efficient and the prices were comparable to the area craft stores less their coupons. The toy department is also an unexpected surprise. Again small but the selection was better quality, unique, and good prices. I have to remember to shop here next Christmas for toys because I really like that they carry wooden toys and items for imaginative play more than the plastic run of the mill character variety. Paint department is pretty impressive too with everything you'll need from spray paint to wall paint. Found poly here for exterior use - that's something I never found at Lowes! The paint employees were really helpful in educating me on the proper use of this product, even though it didn't result in a sale since my application didn't match what it was intended for. I regret many months ago when looking for self stick backplash tiles and a smaller curtain rod for my rv that I never looked here. I basically exhausted my search in Lancaster Co and ended up resorting to ordering these items online only to find them here yesterday. Bummer! Where they excel however is customer service. I dare you to walk down an isle without someone trying to assist you. Not in a pushy way but a I'm here if you need me kind of way. Every employee is friendly and extremely helpful and knowledgeable in their department. No handyman wanna be hires here! Yesterday I walked away from a beautiful garden flag that I don't need but never saw elsewhere. I couldn't stop thinking about it and it was the only one. When I called today they were ever too pleased to pull it and reserve it for me. Score! read more

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We needed a new washer and went to Hostetter's unfortunately it did not fit and they returned it with out issue and got us the correct one. Scott the installer is awesome , it wasn't an easy replacement but he got it done smoothly. He took his time and was very thorough and professional. Thanks Scott and J B Hostetter. read more

As others have said, they pretty much have a little of everything here. Need mower blades? Check! Need hand lotion? Check! Want accessories for your smoker? They've got it. Televisions? You bet! I've found the associates in appliances to be more helpful than in other parts of the store, in general. I've been very pleased with the service department. Only used them twice, but it's been a positive experience both times. It's definitely worth stopping in because they probably have what you need (and more). read more

RESPONSE to YOUR RESPONSE 3-9-2018 After Ken smugly dismissed my wife as if she were like a clueless woman, I called. He said he check with the technician and that the technician said our tenet was basically a liar. I believe he said "Your stories just aren't adding up". I asked him to send the same technician so he could explain what he had said and so we could clear up the misunderstanding. He said - "No way". I don't know why he said that, but that is what he said. The only thing he offered was to take out your thermometer that did no good, and refund us for the part. Leaving the refrigerator unusable. The issue was not in the process of being resolved, your resolution was unacceptable. Up until we posted a negative review the only treatment we got was nothing but dismissive and arrogant. ================= Original Review - 3-8-2018 ==================== Horrible customer service.  We had one of their technicians come out to diagnose a problem with a refrigerator. They misdiagnosed and put in a thermometer which was not needed.  When the technician left they told the person there that they would need a compressor and that he would have to come back with a person qualified to work on the compressor.  Then we, the landlords got a bill making it look like the job was complete so we paid it.  A few weeks later our tenants called and asked us what the status of the refrigerator compressor was. When we called in to find out what happened the manager of the service department told us that he thought we were lying and that something else had simply gone wrong with the refrigerator. He also accused our tenets of lying about what technician told them.   He said best that he could do was come and pull out the thermometer that they had put in leaving the refrigerator unusable and then refund us the money for the thermometer. I have not had to deal with this level of ignorance and belligerents in a very long time, we will never go back to Hostetter which we frequented almost two to three times a month, especially in the summer. Had he handled it right, they probably could have sold us a new refrigerator, instead he jumped right into accusing us of being a band of liars and lost 4 life long customers for good. read more

I have given a maximum review due to past experiences over decades, particularly with Ron and the other good people in plumbing and hardware. With that history, I found my experience today with lawn and garden parts surprising. A wheel on my 16 year old Sears lawn mower came apart, so I thought a quick trip to my favorite Mount Joy store would be a pleasant break. At the parts department, a technician examined my wheel and expressed an inability to assist me without 9 digit model reference. Not being similarity trained expert, I found it surprising that a wheel clearly marked 7x1.5 with a 1/2 inch axle wouldn't be common. A 10 minute drive to Tractor Supply solved my problem! read more

Today April 28th,2020 I woke up and discovered I had a large flood on my kitchen floor from dishwasher. I had a puddle once before, but then it never happened again. I called JB Hostetter's in a literal panic. Ken took my call. He was so polite and had me send photos of the plumbing under the sink. He told me how to shut off the water to dishwasher. I will be buying a new one from them. This store is a gem and we need to support them and other local small businesses. We go there for toilet parts ( hard water in E-town) or anything else hardware related. The garden center has something for everyone. The staff are experts at their jobs! If something is not right, tell them. They do care! read more

I'm sad and very disappointed to be giving such a low mark to a place we have done business with for nearly 30 years . As far as the hard ware area I have no complaints but we have had some very bad service as of recently in appliance area. Reading one of the previous bad reports it's seems that in the area of talking to woman customers it's acceptable to treat them as if they no nothing and then lie about it to there superior. I have had dishwashers for many years I know how they work not how to repair them. The young man came in and spent all of 10 minutes looking very briefly at the dishwasher explaining its a hot water issue. I need to clean my filter more often . I asked how it could be a hot water issue if I'm getting hot water at the sink and everywhere else in the house , and he had said that it looked as if the hot water was connected under? I told him I clean at the filter about 1 a month I didn't realize it need more often but I was trying to explain that we also weren't getting the dishes dry they were still wet even in the heated setting when he said " you really want to pay me $80 some dollars to clean out this filter! To which ai said is that what your saying is wrong? First it's the water then it's the filter he's been look briefly at it the next thing I asked maybe in frustration was well is it a plumbing issue or what are you saying? He packs up his things and starts to leave and I said are you leaving and he says I don't need to be yelled at ... I assure you I was not yelling or raising my voice it may frustrated do to the fact he'd yet to give an answer as to what we should it a 4 yr old dishwasher we bought through them. He didn't seem to want to work on it. Or figure out what the issue was... I call his man in charge and basically he listens to me but doesn't do anything. I called Harris Appliance and they will be out on Wed. I'm sad we've spent a lot of money at Hostetters and I'm not going spending anymore there unfortunately. At least Appliance wise... not taking it out on the hardware area and gardening which has been fine. It appears it's the Same issue the other bad reviews had .... I think had my husband been there it would have been different Updated I had a very nice man come out from Harris Tv and Appliance and pretty quickly he found out that there was a bad relay on the main control panel, which of course was affect the heating element which I had been saying from the beginning that wasn't working. read more

My best friend lives in Mount Joy and whenever we come to visit, we enjoy making trips to JB Hostetters for all of our hardware needs! A local hardware shop with everything you could possibly imagine, this place is great for every project and household need you can imagine. They have a large selection of rental equipment for whatever you're working on - and the rates aren't too bad. This is a huge savings for folks who don't want to invest in something like a auger or a rotoriller, yet enjoy doing projects that require them. You can even rent things like dunk tanks for your next summer event! The only drawback is the pricing - things are a little bit more expensive here, but that comes with the territory of being local. It's nice to know the money is going to a local business. It's a lost art, the local hardware store, so it's nice to see this shop is thriving in this area! read more

They had everything we needed. Staff was helpful and polite. The store was clean and fully stocked.

Love this small town gem as it is very resourceful with well educated staff!

This store had everything you need and then some. Very friendly staff as well. I always wind up leaving the store with more then I came for because I just love the gadgets that they have for around the house. read more

I just have to give kudos and re-post the other reviewer's notes and beg you to avoid Lowe's and Home Depot's corporate smack-down on their workers and their customers... Get some customer service and : "Small Town America - listen up. THIS IS WHAT YOU USED TO HAVE. This is a small town's version of a WalMart - they have everything under one roof - but aren't there to gouge you or put anyone out of a job, (unlike the aforementioned atrocity of a corporation). Need some art supplies, a key made, a color tv, some ice cream, a new blender, and some xmas decorations? All under one roof. Boo yah. This family owned hardware store is so much more. I try to give them as much business as I can. I know they've been in this rea for a while and I hope they stay. *In the warmer season, their greenhouse and live plant selection is the best in the area with great prices. SUPPORT MORE FAMILY BUSINESSES LIKE THIS and tell the big boxes where to go." read more

I love stores like this. They have a little bit of everything and the staff knows what they're talking about. They have some items like TVs which are way over priced but no one wants to buy home electronics from a hardware store anyway. Do yourself a favor, when you're in Mount Joy make the trip to this store. You're sure to find what you need. read more

The prices are higher than other places, but if you're in Mount Joy or E-town and don't want to drive all the way to Lowe's, it's worth the visit. People are usually friendly, although I overheard a man on the phone on our last visit who was being extremely rude. I hope he wasn't talking to a customer! Whatever you do though, do NOT buy their paint!!! We painted our entire house with Valspar from Lowe's and it looks great, but we needed a gallon to do our daughters room so we swung by here instead of driving all the way to Lowe's and I seriously regret it. I don't know the name of the paint, but it was just their basic satin; it did not cover well at all (the walls were fully primed), was tacky, and after waiting a full week, the tape that I put on the wall to paint the trim peeled the paint off in almost every spot. We even had to buy a second gallon for ONE bedroom... ridiculous. read more

Always courteous and friendly staff. One of the few hometown hardware stores left and it's a great place to shop for everything from kids toys (great Melissa & Doug selection), to power washer rentals, plants and paint! read more

I ordered a solenoid for my toro riding mower and pre-paid for it. A week went by so I called about it and they had no idea why it didn't come in so they said they would reorder it. A week later they called and said it was in so I picked bit up. I had it for a week and realized it was the wrong part for my mower. I went back to get a refund and was told it was to late for them to return it to Briggs and Stratton after thirty days so I am stuck with it. I also had to go back out to get the receipt and when I came back in I noticed about five employees staring at me like I was a criminal trying to scam them or something. So things must have been said while I was outside. I will never patronize this store again. read more

We have been going to Hostetter's for decades. While we love patronizing local businesses, we came close to taking our mower elsewhere for service. We bought our zero turn mower here in 2012 and, have taken it for service every year. We started getting dissatisfied a few years back. Non responsiveness, getting mower back with same issue it was sent in for. Last year was the final straw. Six weeks without a mower (1 1/2 acre) and no call backs. This spring, one of Hostetter's employees (non service department) asked us to give them another chance. Entire service department replaced over the past year. WHAT A DIFFERENCE! Aaron has answered our calls, backed up talk with action and is just downright nice! We met him today after speaking many times on the phone over the past few months. While we almost always go to Hostetter's for other things, we were discussing where to go for service this year. So glad we gave them another chance. We would recommend this store to everyone. From the paint, appliances, garden shop, unique gifts and, once again, the service department. Please check them out. Shop local! read more

This is what sales & service should be. Why go to a huge store to save a few cents, but get no help with what you need? If you need a screw, nut or bolt for a job, the employees will help you find EXACTLY what you need for the project you need it for. Unlike trying to find an employee in a big box store, than being directed somewhere in aisle 17. If you are building a home, or repairing a picture frame, you get treated with the same care & importance. I was in a competitor that had an entire box of 3" screws in the spot of the 1.5" screws & told a store personnel. He did not act surprised at all, & said he would check that out later...after he got off the website he was on! Never once did he ask me if I needed help, but he did thank me for finding an employee's mistake. I imagined if I sent my son or daughter in for a few screws of a certain size, at HOSTETTERS they would have came home with what I needed, at the competitor, I would have had to WASTE my own gasoline more than once, go through a return paperwork hassle, & lose valuable time in which I needed to fix my project. Customer service, the way it was when people used to seem to care, & still is. read more

Huge store, plenty of parking, everything you can imagine and more. Great service, from well trained knowledgeable staff, (other than it can take forever to pay for your purchases), You can count on what you need being there and immediately available for your need. One drawback is most of the prices are shockingly high. But, you do not have to drive around to 5 places to get what you need, so that is the decision we must make- convenience or value. read more

I'm thinking we're the only customer who have had a bad experience with them since it seems they have all great reviews which is why we chose them. Our mower needed fixed after my husband tried multiple attempts and without a truck or nearby friend to help, we asked them to pick it up, fix it and deliver it back. We called and worked out a day for pick up and my husband called to verify they were coming and was informed we weren't on their schedule at all for a pick up. Luckily they could squeeze it in and picked it up that day. That was June 2. Since then (we only got it back today), we have called multiple times for updates and to see if the parts were in that we knew had to be ordered. Each time, we would be told the service department couldn't talk to us and the receptionist who was very nice and professional would leave a message for them after paging them several times. It seemed as if she was doing her job, but the service department dropped the ball several times never calling us back at all over a 5 week period. I know they're busy and we obviously aren't their only customer and I'm not expecting us to be, but if we are calling over and over, would you not respond back? If the service department mainly works on the mowers and such, then maybe you need to hire someone that deals with the phone calls mainly for that department so people know what's going on. My husband called last week, week 4 and was told it was not ready yet and the guy we needed to talk to wasn't in but he had been told it would be delivered last week. This week he calls and they say the guy we need isn't going to be in until the next day, but then gets a phone call from that guy that says we are getting it today. When asked if they wanted payment after it was done and before delivery, we were told they did not want payment then but never told us when or how to pay them then. So it was delivered when we were both at work and now I've called 3x to get it paid and no one is responding back so they pick up our mower, fix it and return it and don't want paid now? *fast forward 10 minutes and I finally got a hold of the receptionist again, and she informed me bills are normally mailed out...why weren't we told that? We were under the assumption that when you fix something for us, you want paid immediately? Thankfully she could take the payment over the phone, but this seemed like such a longer process than it needed. If a customer wants to pay you- wouldn't you want to be paid as soon as possible? The receptionist even remembered me from previous phone calls today so she's definitely the asset in all this with her professional manner- the service department not so much. Probably won't be going here for services anymore but haven't tried their other options and we love to support local stores, so we'll check them out for other things. read more