This place is awesome. I believe it is multi generation family owned. Its not flashy like the big…read morestores but they have a decent selection and pricing. Where they shine is the service. You walk in the door and you seem to be able to ask them anything. They find it for you. You can buy any qty it seems. For example 1 bolt or screw. We get water softener salt and they always load it for you. When your a home owner that is not really handy the service means the world. I always try there first. I have had them order things for me also and have in some cases better prices than the super big stores. This is the kind of business that needs to be supported.

Unfortunately this place has closed permanently. I'm so disappointed. It was great for picking up…read moreodds and ends instead of having to run all the way up to Home Depot or Lowe's.

J & W Hardware does an outstanding job in having everything you need in a local hardware store and…read moremuch more. The Staff is sometimes more than the customers in the store and are knowledgeable about their departments. The prices are very fair and in some cases much better than the large stores especially when you factor in your time and gas to drive an extra 10 to 20 miles. I love what you do with the place keep it up Beth, Jay, & Sons! CTB, Inc.

This is a great store with great service.I can call and order anything and always get it right away…read morefrom the store. Very helpful people. Most always go beyond.We will keep using them. Better local then the big box stores and we love to support local.

DO NOT TRUST THIS LOCATION FOR BUSINESS!…read more As a retired Army officer that served 21-years of service, integrity is a must in every interaction I have with people. I want to add context for when people read this. After being on Yelp since 2010, I've used this site to spread positive reviews to everyday people that are there to help their fellow man. Unfortunately, this is the first poor review I have written on this site after 13 years. When they say a man's handshake is no longer good in business in this world, it's because of businesses such as Jono Ace Hardware conducting illicit practices such as not honoring contracts. Jono Ace Hardware charges a damage waiver for all their equipment of $25.50. After renting a piece of equipment from Jono Ace hardware, a handle was damaged when a tree limb fell a struck the handle when operating near a wood line. Skid loaders are used in a normal capacity to move payloads in off-road situations. This is considered normal wear and tear on the piece of equipment used in this capacity. Even though the customer pays for the waiver, accidents cannot happen in Jono Ace Hardware's eyes and do not honor the contract agreed upon. When you bring attention to the contract, they repeat,"It's not that much money." My biggest problem is people who do not read their contract and just accepts whatever Jono Ace Hardware tells them. Save yourself some frustration and go to another local rental company. People in Central Pennsylvania want to trust companies to have the integrity to do the right thing. When Jono Ace Hardware charges every customer a $25.50 waiver fee and then nickel and dimes the customer to put profits ahead of its people, that's not the type of business that can be trusted. How many other customers paid for this damage waiver with Jono Ace Hardware knowing with the assumption Jono Ace Hardware is going to honor their own contract? It's basically "nickel and diming" every customer that rents from them to line the owners pockets. This is not just one employees misinterpretation of the contract either. The owner of Jono Ace Hardware and the lead rental manager are conducting business are complicit in conducting business in this manner. I'll be contacting Ace Hardware Corporate and the Better Business Bureau for Jono Ace Hardware using predatory tactics to take advantage of unsuspecting customers that do not read their contracts. It's really sad when we live in an area where their are so many good families and people, yet we still have to deal with companies such as Jono Ace Hardware. DO NOT TRUST THIS LOCATION FOR BUSINESS! Jason R. Todd CW3, U.S. Army (Retired) Wounded Warrior Alumni

I discovered this store looking for parts for a coal stove. The staff is amazing. They go above…read moreand beyond ! I live over 400 miles away and they treat me like I grew up down the road from them. I wish we had a good hardware store like this in my town! Jonathan is the best!!

My first experience here was when I was hosting a barbecue with a garden club. The staff was super…read moresupportive of our club being there and very nice and interested in learning more. We're lucky to have the space! The second experience I had was when my husband rented a cherry picker. we were told it was going to be delivered to our house on a Saturday but it never came. we called the store to follow up and they told us that it would be delivered after the employee had dinner with his family, which wasn't an issue because we were planning on it the next day. Dinner came and went with no delivery. The next morning, we were hopeful the cherry picker would be delivered the following day. Unfortunately, it never came and we had to follow up. Luckily, they were very communicative and refunded our money.

I like shopping at Hornung's TruValue Hardware because of the personalized service. There is always…read moreStaff around to assist or answer questions.

No help available when needed in any area. Last weekend I…read morenoticed a ceiling fan on display hanging from the ceiling. I really liked it, but didn't see a price. After scouring the shelves for about a half hour, I finally tracked down an employee to inquire about said fan. He said that is discontinued and no longer in stock, which is why it doesn't have a tag on it. I guess that's my fault for not knowing their store policy and wasting my day looking for it. I asked him if I could purchase the floor model, as is the case often, but was denied that option. Ok, I get it. But, why the heck didn't anyone take the darn thing down to avoid aggravating people like me who wander around the aisles like an idiot looking for something that isn't there? I just hate this store in general as there is never any help to be found. Then, you usually have to self checkout because they have only one lane open. I don't get a discount to do somebody else's job! I recommend Ace or Hournings Tru Valu for the best customer service. Lowe's and the "Orange Place" are absolutely terrible in the customer service, or special assistance department! I thought that the Lowes in Harrisburg was maybe somehow the only bad store with poor customer service, but the Palmyra one is just as sparsely staffed as well and just as bad. Wilhems Hardware store in Palmyra is a far better option, but they do not have the extensive inventory as Lowes. However, their customer service is unrivaled. Support the local businesses!

The store is one of the worst. They never have anything in stock and their quality of lumber is the…read moreworst. They can't even keep seasonal items on the shelf, but they'll have plenty of it out of season. This store should just close down and put a Home Depot here.

Murphys was once a great place to find anything.Since Mr and Mrs. Murphy have died , unfortunatly,…read morethe store has changed hands. Gone is the feeling of family and familiarty. I HAD been shopping there for over 30 years. since the new crew is now in place new rules. Do Not Loose or misplace your reciept. If you do you are stuck with your purchase. You can't even exchange it. I will now drive the extra 10 minutes to Home Depot where customer service has not been forgotten

I'm local to the area and use Tone Tailor often but not as much as I wish I could. There have been…read moremixed reviews on the personnel at the store but my experience has been they have always been friendly, and helpful. This is the chance that if you come in at off hours they are working on equipment and maybe focused on that. They are a smaller operations so the owner wears a number of hats. The hardware at the store has been commented on and for a smaller shop I think they have a great selection. On aspect not commented on was the lessons. The instructors they have on board know what they are doing and can work with everyone from the beginner thru advanced students. These aren't guys who yesterday were giving lessons out of the back of their Mom's apartment but rather are mainly gigging musicians who are augmenting their income via lessons. Most have formal educations in their trade. Final comment is on their repair services. They have in store ability to repair most equipment - none of this drop off you gear only to later find out it was shipped out somewhere to be worked on. You can get real time feedback on where it is at in the repair process. Only slight draw back is they are in demand so they may not be able to turn it around over night. Tone Tailors is the kind of store you'll want to go back to. It's interesting to see the musicians who just hang out there discussing the local music scene.

Good repair department. Decent selections of guitar gear. Looking forward to their move back to…read moredowntown Lancaster, because getting through Lititz to the Rock Lititz campus is often a hassle.