This is a great store with great service.I can call and order anything and always get it right away…read morefrom the store. Very helpful people. Most always go beyond.We will keep using them. Better local then the big box stores and we love to support local.

For years I've said this is the unhelpful hardware place as no one ever has a clue when I go in…read morethere. Between the nasty paint guy and everyone else looking like a deer in headlights over simple questions, I'm convinced they exist only bc of how far everything else is. When I was in over the weekend, I was told I could bring in my rewards coupon to have adjusted since I left it at home. Today, when I went to do that, they told me they would have to charge my account again for the entire purchase amount. I have never in my life heard anything so ridiculous and I've been in retail a long time. Honestly, don't waste your time or brain cells going there.

I like shopping at Hornung's TruValue Hardware because of the personalized service. There is always…read moreStaff around to assist or answer questions.

Took the lawn tractor I bought from Hornung's a couple years ago today for a repair. It's mowing…read moreseason so I suspected a significant delay but instead I was told that they didn't care that I bought it from them, they won't taking any repairs from anyone. Wow! That's lousy customer service!!!. Had they told me when I bought it that I was on my own for repairs I would have purchased elsewhere. Very disappointed!!!

Tone Tailors is absolute guitar heaven! I bought my very first guitar here, and the whole…read moreexperience blew me away. Chad and John were unbelievably kind, patient, and full of real guitar knowledge, the kind that makes you feel confident, inspired, and excited to learn more. The environment is warm, creative, and welcoming from the moment you walk in. Their selection is incredible, the prices are fair, and you can tell they genuinely care about helping every person who walks through the door, whether you're a total beginner, experienced player, young, old, or anywhere in between. I left feeling happy, supported, and even more in love with music. Tone Tailors is officially my favorite guitar shop, and I can't wait to go back!

Good repair department. Decent selections of guitar gear. Looking forward to their move back to…read moredowntown Lancaster, because getting through Lititz to the Rock Lititz campus is often a hassle.

I've used Robert and his company on several occasions with 100% success rate…read more One morning my e-mail program froze and would not re-open. Robert dropped whatever he was working on and remoted into my system, found the issue, and had me back up and running in less than 10 minutes. Very knowledgeable, friendly, and affordable.

From the owner: Provides on-site or remote support specializing in network configuration and security, software and…read morehardware procurement, cloud services, cybersecurity, IT training, and much more!

The only place around that sells legitimate Ben Moore paints! I drive 60 miles round trip just to…read moreget my paint as although one big name hardware store advertises that they sell Ben Moore they do not ever have it on hand nor do they help or have any knowledge of paints in my past attempts to purchase. This store is helpful and had everything I needed.

They are always so helpful picking out paint and matching colors with decor ! Love how they keep…read moretrack of all my purchases for future reference !

We bought a bathroom vanity and cabinet from them which were beautiful. We returned to order a…read moretubshower, fixtures and shower door. Since the item was so large, we asked for it to be delivered which was an 80.00 added fee. We told the saleswoman the width and depth of the shower that we wanted (having no idea that the base of the shower could be three inches high or 9 inches high). The sample tub shower on the floor had a 3 inch base, which is what we wanted as we did not want to have to 'step up into' the shower. The saleswoman did not inform us that there were two sizes of thresholds. The shower arrived with the 9 inch threshold. Our contractor did not notice the 9 inch base until after we had brought the shower into the second floor bath through the wall of our house as it would not fit through the doorway. The wall was already sealed back up when it was noticed. However the shower door that also came with the shipment was sized to fit a shower with a 3 inch threshold. So the shower doors rose 5 inches higher than the top of the tub shower. We also ordered the door in Polished Nickel. All of the hardware was Polished nickel. My fault for not looking at the receipt after we ordered; the hardware was Polished Nickel but the door was ordered in Brushed Nickel. Our contractor made the shower door work by building blocks between the door and wall, but the shower still looks out of place. When I called and spoke with the saleswoman she initially tried to blame our contractor for not reading the schematics correctly. Then she asked if we purchased the shower doors from Swartz. (Of course we did) When I asked for a possible discount on the faucets that we still needed for the vanity, she offered a very small discount (we got them at Lowes for way less than her offer with discount) She did not even offer an apology for the rather huge mix-up. Nor did she offer me the opportunity to speak with a manager about the issue. Nor did she seem to care at all about her failure to check her own measurements when ordering the shower doors to fit the tub-shower. So I wrote this review, which is a shame because they do have lovely items.

I was contacted by the owner and she apologized for the experience and mentions that it will never…read morehappen again. I plan on giving them a second chance by visiting them for our next renovation project.