This is a great store with great service.I can call and order anything and always get it right away…read morefrom the store. Very helpful people. Most always go beyond.We will keep using them. Better local then the big box stores and we love to support local.

For years I've said this is the unhelpful hardware place as no one ever has a clue when I go in…read morethere. Between the nasty paint guy and everyone else looking like a deer in headlights over simple questions, I'm convinced they exist only bc of how far everything else is. When I was in over the weekend, I was told I could bring in my rewards coupon to have adjusted since I left it at home. Today, when I went to do that, they told me they would have to charge my account again for the entire purchase amount. I have never in my life heard anything so ridiculous and I've been in retail a long time. Honestly, don't waste your time or brain cells going there.

Downtown hardware and general supply store for all of your basic needs. They don't have the…read moreselection of the big box stores, but they have a great selection and awesome deals on LED lightbulbs. Sometimes there can be a long line because there's only one register. Prices aren't always clearly marked. Prices for key duplication are a little high. You pay for the convenience. Free 15 minute parking in front, awesome! Solid 4 stars .

Very friendly family run business. Every time I arrive they are proactive in helping me find what I…read moreneed quickly. Great local business.

Not sure why the bad reviews! This is my neighborhood store. It's Convenient and the prices are…read morecomparable to if not slightly higher than the major chain stores! Some products may seem pricey like a Traeger Grill but overall comparable. I check online before I want to make a run! Service all the years and different owners never had a problem! If I need to ask I actually look for the employees who have nothing going on or in a bunch! They're always willing to help! When I purchase a heavy product they always find an associate to put it in my vehicle! Glad they were open on a storm day I needed to restock on some winter products!

Good place to shop. Most clerks ARE friendly. Hours are good. Plenty of free parking - with…read morehandicapped spaces.

On a mission today to locate Dusk to Dawn light control. Lowe's is the second store on Carlisle…read morePike with a massive inventory. After stopping at Lowe's customer service, we found the item in stock among their excellent selection. Thank you, Lowe's. The value of this project is complete once we get home. Why? Because Lowe's had the item we needed in stock, no need to order online with delivery or in-store pickup options. Great value to find what you need in stock at Lowe's.

Was really surprised how fast and easy it was to buy a new refrigerator! They had a good size…read moreselection and a sale going on which made it even better! Friendly staff and he worked with us and answered all our Question . The price was lower than expected amount of choices was great for what we wanted to buy!

I like shopping at Hornung's TruValue Hardware because of the personalized service. There is always…read moreStaff around to assist or answer questions.

Took the lawn tractor I bought from Hornung's a couple years ago today for a repair. It's mowing…read moreseason so I suspected a significant delay but instead I was told that they didn't care that I bought it from them, they won't taking any repairs from anyone. Wow! That's lousy customer service!!!. Had they told me when I bought it that I was on my own for repairs I would have purchased elsewhere. Very disappointed!!!

This is a place to shop if you're starting out with your tool collection. The items here are…read moreinexpensive but you do pay for what you get. If you're getting something basic like screwdrivers or a flat bar (that's what I was getting) it's a safe choice but if you're looking for something like a drill, I would invest my money in something that would last longer. ***Make sure you look for coupons to get the 20% off and a free item when you make a purchase. Also it gets pretty busy on Saturday mornings and there are only 2 cash registers.**

Honestly , a very rude cashier because he hit on my girlfriend in a very rude way that made her…read moreuncomfortable after, shes a very nice person and laughed it off and continued to push back on the topic of her being gay. He proceeded to yell God damn God damn very loudly after the fact she told him she was gay and had a girlfriend.

Good repair department. Decent selections of guitar gear. Looking forward to their move back to…read moredowntown Lancaster, because getting through Lititz to the Rock Lititz campus is often a hassle.

Paid to have a guitar repaired there. Was told it was fixed and the issue was not actually…read moreaddressed at all. The issue was that one of the pickups was quiet in the middle position. I was told when I went to pick it up that they couldn't find anything wrong other than a small piece of metal that they removed must have been cutting the sound out (did not test the guitar in the store just took their word). Come to find out, when I got it home, that the issue is the switch and that both pickups don't come on until the switch is midway between the middle and bridge position...you would think that when paying for a repair this is something they would figure out easily. Complete waste of money. I also asked them to take a look at a fret-buzz and they fully forgot so that was also somewhat annoying (I paid for a setup and repair). Guitar was exactly the same when I got it back down to the same exact fret-buzz. I was so dissatisfied that I refused to even drive back there to get a refund. Ultimately, untrustworthy. I believe whoever did the "repair" was deceitful to me. Now in all fairness, this was a few years back and the same people may not be working there anymore...I just thought of it again when I had to repair the exact same issues myself.

I saw a recent advertisement from Hornungs True Value Hardware for granite-colored clay pots…read moreheavily discounted. I had to stop by to check out the granite-colored clay pots, which are the same granite pots I buy for my houseplant collection at a local nursery for much higher prices. The staff was friendly and helpful when I couldn't locate a medium-sized coco liner. My liner was damaged, so I was able to get a discount. Thank you, Hornungs. I find that smaller businesses like Hornungs consistently offer better customer service.

Good place for yard power equipment service and picking up miscellaneous hardware store items…read more Prices are normal for a True Value, not really a value. Walmart, Lowe's or HD generally less expensive. Turnaround time for equipment service (snowblower) tune up was less than a week and $100. Not bad and not too much time considering the season is upon us. While waiting to drop off my equipment, there were several customers waiting for a register to open. Unfortunately the store was a little understaffed and they were getting annoyed to have to wait for me before they could check out. Some additional training for the younger employees would probably help so that they could be more attentive when there are people waiting. I know it's easier to hide at the back of the store than to wait on customers, but that's your job folks. When I picked up the snowblower, I was in and out in about five minutes. Not too bad.