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    Harbor Freight Tools

    4.0 (1 review)
    Open 8:00 am - 8:00 pm

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    6 years ago

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    The Home Depot - The two rudest employees I have ever come across,

    The Home Depot

    2.2(48 reviews)
    0.9 mi
    $$

    Unless you know where your item is and it is cheaper at this Home Depot Stay Away from this store…read more Despite my better judgement and previous annoying visits I went there today. Needed an outdoor electrical outlet cover - so I went to the electrical aisles but had not luck. Walked through the store but saw no associates. Came to the front of store and saw a guy in uniform. When I asked him he looked like a dear in the headlight. Then we had to flag another associate who was passing near by - same confusion. A third unlucky associate passing by was summoned. I repeated what I was looking for. Without looking to see if the store actually carries the item in question he said go to the electrical aisles. But I already checked those aisles I said. Got a blank stares and they walked away. None offering to walk with me and see if they could actually help further. So, I went back to the electrical aisles again to make sure - no luck. Then headed to checkout to pay for a couple of other items I had. While there I asked an associate if I could please see a store manager? Turns out he was busy and not able to come - a second senior person was on his break! As I was walking I met a very friendly and courteous associate in the self-checkout area. She was very apologetic and promised to bring up my dissatisfaction up in the staff meeting. How difficult is it to encourage effective customer service? After all, there are at least. 4 similar stores in the area - one can choose where to go. If all fails - there is always Amazon.

    Had a Rheem water heater go bad w/in warranty. Customer contacted Rheem warranty who responded and…read moreconfirmed warranty, replacement in kind. Home Depot manager didn't even look at the written Rheem water heater warranty and insisted HD policy is a PRO RATED refund of initial purchase price. BTW, Fred in plumbing is a rock star. Knows plumbing, where the fittings are, and keeps that section clean and organized. He's a unicorn for the box stores. Great resource.

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    Harbor Freight Tools - hardware - Updated May 2026

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