This is a great store with great service.I can call and order anything and always get it right away…read morefrom the store. Very helpful people. Most always go beyond.We will keep using them. Better local then the big box stores and we love to support local.

For years I've said this is the unhelpful hardware place as no one ever has a clue when I go in…read morethere. Between the nasty paint guy and everyone else looking like a deer in headlights over simple questions, I'm convinced they exist only bc of how far everything else is. When I was in over the weekend, I was told I could bring in my rewards coupon to have adjusted since I left it at home. Today, when I went to do that, they told me they would have to charge my account again for the entire purchase amount. I have never in my life heard anything so ridiculous and I've been in retail a long time. Honestly, don't waste your time or brain cells going there.

Murphys was once a great place to find anything.Since Mr and Mrs. Murphy have died , unfortunatly,…read morethe store has changed hands. Gone is the feeling of family and familiarty. I HAD been shopping there for over 30 years. since the new crew is now in place new rules. Do Not Loose or misplace your reciept. If you do you are stuck with your purchase. You can't even exchange it. I will now drive the extra 10 minutes to Home Depot where customer service has not been forgotten

I like shopping at Hornung's TruValue Hardware because of the personalized service. There is always…read moreStaff around to assist or answer questions.

My first experience here was when I was hosting a barbecue with a garden club. The staff was super…read moresupportive of our club being there and very nice and interested in learning more. We're lucky to have the space! The second experience I had was when my husband rented a cherry picker. we were told it was going to be delivered to our house on a Saturday but it never came. we called the store to follow up and they told us that it would be delivered after the employee had dinner with his family, which wasn't an issue because we were planning on it the next day. Dinner came and went with no delivery. The next morning, we were hopeful the cherry picker would be delivered the following day. Unfortunately, it never came and we had to follow up. Luckily, they were very communicative and refunded our money.

Good repair department. Decent selections of guitar gear. Looking forward to their move back to…read moredowntown Lancaster, because getting through Lititz to the Rock Lititz campus is often a hassle.

Paid to have a guitar repaired there. Was told it was fixed and the issue was not actually…read moreaddressed at all. The issue was that one of the pickups was quiet in the middle position. I was told when I went to pick it up that they couldn't find anything wrong other than a small piece of metal that they removed must have been cutting the sound out (did not test the guitar in the store just took their word). Come to find out, when I got it home, that the issue is the switch and that both pickups don't come on until the switch is midway between the middle and bridge position...you would think that when paying for a repair this is something they would figure out easily. Complete waste of money. I also asked them to take a look at a fret-buzz and they fully forgot so that was also somewhat annoying (I paid for a setup and repair). Guitar was exactly the same when I got it back down to the same exact fret-buzz. I was so dissatisfied that I refused to even drive back there to get a refund. Ultimately, untrustworthy. I believe whoever did the "repair" was deceitful to me. Now in all fairness, this was a few years back and the same people may not be working there anymore...I just thought of it again when I had to repair the exact same issues myself.

I've used Robert and his company on several occasions with 100% success rate…read more One morning my e-mail program froze and would not re-open. Robert dropped whatever he was working on and remoted into my system, found the issue, and had me back up and running in less than 10 minutes. Very knowledgeable, friendly, and affordable.

From the owner: Provides on-site or remote support specializing in network configuration and security, software and…read morehardware procurement, cloud services, cybersecurity, IT training, and much more!

The only place around that sells legitimate Ben Moore paints! I drive 60 miles round trip just to…read moreget my paint as although one big name hardware store advertises that they sell Ben Moore they do not ever have it on hand nor do they help or have any knowledge of paints in my past attempts to purchase. This store is helpful and had everything I needed.

They are always so helpful picking out paint and matching colors with decor ! Love how they keep…read moretrack of all my purchases for future reference !

We bought a bathroom vanity and cabinet from them which were beautiful. We returned to order a…read moretubshower, fixtures and shower door. Since the item was so large, we asked for it to be delivered which was an 80.00 added fee. We told the saleswoman the width and depth of the shower that we wanted (having no idea that the base of the shower could be three inches high or 9 inches high). The sample tub shower on the floor had a 3 inch base, which is what we wanted as we did not want to have to 'step up into' the shower. The saleswoman did not inform us that there were two sizes of thresholds. The shower arrived with the 9 inch threshold. Our contractor did not notice the 9 inch base until after we had brought the shower into the second floor bath through the wall of our house as it would not fit through the doorway. The wall was already sealed back up when it was noticed. However the shower door that also came with the shipment was sized to fit a shower with a 3 inch threshold. So the shower doors rose 5 inches higher than the top of the tub shower. We also ordered the door in Polished Nickel. All of the hardware was Polished nickel. My fault for not looking at the receipt after we ordered; the hardware was Polished Nickel but the door was ordered in Brushed Nickel. Our contractor made the shower door work by building blocks between the door and wall, but the shower still looks out of place. When I called and spoke with the saleswoman she initially tried to blame our contractor for not reading the schematics correctly. Then she asked if we purchased the shower doors from Swartz. (Of course we did) When I asked for a possible discount on the faucets that we still needed for the vanity, she offered a very small discount (we got them at Lowes for way less than her offer with discount) She did not even offer an apology for the rather huge mix-up. Nor did she offer me the opportunity to speak with a manager about the issue. Nor did she seem to care at all about her failure to check her own measurements when ordering the shower doors to fit the tub-shower. So I wrote this review, which is a shame because they do have lovely items.

I was contacted by the owner and she apologized for the experience and mentions that it will never…read morehappen again. I plan on giving them a second chance by visiting them for our next renovation project.

Great Service and friendly employees! I take my camper here for inspections and typically it is…read moredone the same day I drop it off. Also they have a great hardware store.

I bring my horse trailer here for inspection . I do not want a slap on sticker but a whole trailer…read moreinspection and have been happy with their services .