Amazing and helpful service. Will work with you to figure out exactly what you want all with a…read moresmile and great customer service. Highly recommend.

I've been waiting three months for a return item that they had to send back to the company every…read moretime that I called them they said they're still waiting for Credit most horrible experience that I have ever dealt with any store they are the worst.

We need a Generator and called to see if they had stock.They said yes for a Generac.I said we will…read morebe right there to look at it and about a 1/2 hour later we were there and they already had it put together and ready to go for us.Very impressive so we bought the Generac.They bent over backwards for us,This is now my to go to Hardware store.Very well stocked store and lots of help full employees. I do all my own repairs and try not to go to Lowe's or Home Depot and try to buy local.

I am not a handyman, but rather a lady who volunteers with a local non-profit. I always seem to…read morehave maintenance needs in our 200 year old house and so Paul B helps tremendously by always having solutions. Today I picked up a screen door that was repaired. The door was an old wooden door (not 200 years old, but definitely not a newer door) and the new screen is great, but they also made sure they fixed a few loose areas. The repair cost was very reasonable and service is consistently great.

We had a great experience at this store. Ryan was very helpful and knowledgeable. We left feeling…read moreconfident in our paint choices and will definitely return for any of our future paint needs.

I had my home's exterior painted in 2008 professionally. The painters provided me with the…read moreleftover paint (now long dried up) but I kept the cans for color/formula reference. Recently I had some trim work done to my home which requires painting. Thinking that Lowe's would be able to color match or work from the formula on the old cans I went there first. Unfortunately they couldn't replicate MAB paint products and sent me to Sherwin Williams (the former MAB paint store) where my painters probably purchased the paint originally. Sherwin Williams was able to assist me no problem. While the exact paint brand was no longer available they educated me on the various formulas they carried and gave me options for my project. They even recommended the best paint for my job; which was the lower priced of the two options. Still expensive at $80/gallon they happened to be running a 30% off gallon sale for which my purchase was eligible - score! Aside from the personalized customer service I received in a more relaxed environment than Lowes, they provided me with knowledge to do the job myself. Aside from paint they carried various painting supplies, had ample parking, a water cooler and coffee while you waited, and knowledgeable and friendly staff. I doubt they will be my go to for interior paint as the quality and price is a little overkill for how often I paint my rooms. However I would definitely recommend them for hard to match paint colors, exterior paint, and painting supplies and their knowledge to do the project yourself. They're open as early as 7 am and close at 7pm. A bonus....they discarded my two dried up paint cans for free!

This is the only place you should be buying your paint, stain, and painting supplies. Whether…read moreyou're a professional contractor or a DIY homeowner, you'll get outstanding value, top-quality products, and knowledgeable advice every time you walk through the door. Not sure which color to choose? Don't be afraid to ask! The staff is incredibly friendly and helpful and will guide you in the right direction to achieve the exact look you're going for. Their expertise, customer service, and willingness to help set them apart from the big-box stores. I highly recommend them to anyone looking for quality products and expert advice.

Professional supplier with good old fashioned customer service, we highly recommended this paint…read morestore. They went above and beyond for us and we'll be back.

I cannot say enough positive accolades for my experience at Benjamin Moore paint in Wayne. When I…read morewalked in I was given some space to acclimate myself to the store but when I was ready for help I was given excellent advice, attentive care and feel thrilled with the choices I made. Keep an eye out for one of the guys that works there named Joe. He really knows his stuff. (I bet everyone who works there knows their stuff) The crazy thing is that I went in with a color in mind and he actually seem to of read my mind and showed me that color before I asked for it. Out of all of the colors in the world! I didn't feel pressured one way or the other but I felt secure. When I mentioned a friends dining room that was painted a shiny lacquer remembered the actual color. The people who are painting my cabinets will come in to the shop and work with him to get the right Sheen and equipment. I feel very confident working with Benjamin Moore paint. In Wayne. I know that the parking is not as ideal as some of the other paint stores in the area but it's worth it. Give Benjamin Moore a shot you will be happy. It's also worth noting that they carry very fancy British paint that would need an expert to administer. Someday I will have the best looking glossy front doors. For now I will stick to my cabinets.

My 89 year old mom went to this store to make a small purchase and asked for assistance, which she…read morereceived and she left pleased with the purchase overall. When she brought it home, I saw the receipt and immediately noticed that it was sold at a price the was extraordinarily high. Like, REALLY high - even for Ben Moore. I went to verify my concern about what price point my mom was sold and a comparable item at HoPo was 1/4 the price. The price was especially high because she explained its use; to stain the wood legs on a new foot stool. Hardly a project that required a high end custom stain. When I went to the store the salesman was there and was open to discussing what happened for my mom that lead my mom to believe this high price was what was truly needed for her tiny project. The manager was present during the entire conversation with the employee and at one point jumped in and was immediately extremely assertive; exactly the opposite of the sales person. The manager was consistently denying any responsibility...even after his employee acknowledge he understood how it may have been confusing to my mom and apologized to me. All in front of the manager. Not the manager; he behaved in extreme opposition to the established sales philosophy of 'The customer is always right.' I am sure the store will object to my review for many reasons that are likely inaccurate...but if they do you will be best served to analyze if they are worthy of your business by looking at whatever retort they made but in the context of whether their rebuttal is still valid if the original sale was made as it should have been and supported by the employee as improper. There is no valid objection that could warrant this manager's behavior once the original error is consider as the cause...and all the negative treatment by the manager solely the effect which warrants this type of review. There are other options that are of equal quality and I would suggest looking into those options; I strongly advise to not shop at this particular Ben Moore if that is still your manufacturing preference. Other Ben Moore stores are also available for consideration. I hope this is useful to other shoppers.