Im not particularly thrilled with these people. I recently decided to switch hardware stores back in early May 2019. I went to the D&L store in freidendsburg and explained why I was going to do this and told them. "If you can do better than Hiesers in Orwigsburg , Ill give you all
my business. My Harman wood pellet stove fuel , my HVAC stuff and all the odds and ends I need to remodel the 100 year old house Im currently working on. The people seemed thrilled. Well that day. I purchased a gallon of Ortho Home Defense Insect Killer to use to spray the perimeter to protect it from troublesome insects. I didnt get to use it right away. but within 2 weeks I did. Here , I tried using the spray wand to do the job. I then discovered why it was
on sale. It was from 2018 ! and no doubt it sat in the warehouse and the batteries that power the wand were all but DEAD. Strike #1. Since time passed I lost the receipt. So. I had to empty the entire gallon into a spray bottle and
use it that way. In other words they sold me last years old stock. I wasnt happy. Then this weekend I went to the D&W to get some spray paint and spray foam insulation. The website said it cost X amount of dollars and when I got
there that exact item # product on the site wasnt there in stock and was a different price. But I made do with it. Strike #2 . Today I needed a bag of Sakrete mortar mix to repoint some masonry. I looked it up on the website and got
the price. Then since I was now aware whats advertised on the site isnt always in stock . I called ahead to ask if the had it in stock and for the price. Whoever the man was that answered the phone looked it up and quoted the price
was he said yes we have it and thats the price. So, I go to the D&W store and I get the same girl who rang me up Saturday 2 days ago. I told her what I wanted and she looked it up and then asked a guy at a computer in the Harman stove
area to load it for me since I was wearing a sling for a injured arm. Well... either a case of poor communication or "I just dont care its only a $7.50 purchase " happened . I was told to drive around to the warehouse and he would
load the MORTAR mix for me. I did and they guy grabbed a yellow bag and put it in the back of my Jeep. I drove to the jobsite where I already had everything ready to go for the most part. I get the 60 lb. bag out and open it and dump
it into the cement mixing box. AND see aggregate in it. HE GAVE ME CEMENT MIX . I already had water in the mix box all my tools out and ... I put my trust into the guy knowing what he was to give me and he gives me something else I
couldnt use. Strike #3. I was forced to do something else. and looked like a fool. Well... I now think that D&W isnt much better than the store I left . I called and got a "sorry" at the nd of my work day. SO.... Im not happy about
that either. I planned on giving them ALL my business in the future. I think that is very much "in danger". read more