After visiting Mac tonic, I was given a great tip recommending Devote 30. I was greeted by very…read morecapable man, who gave me great advice regarding a SIM card.I returned a few days later, to ask about cell phone plans, I was paying $80 a month, with the evil corporation Verizon. I plan on going with a $33 a month cell plan, suggested by staff. I do wonder why anyone would go to an another cell phone provider.

It's a mystery to my why everyone doesn't do business here. The owner, Jarrett as well as his…read moreemployees go beyond all expectations to provide great service, and the products they offer have given me fantastic phone connectivitiy and function for a third of the price of big name cell companies. I've been a customer for 20 plus years, and so many times when I've lost my phone, had it stolen, couldn't figure out a problem with it, Jarrett has not only solved the problem but also has been a rock of reassurance that it is not the end of the world, my data can be secured, all can be put right. Also, if you have any question at all about cell phones, these people have the answer. Devote30 is simply an 10+ out of 10 business.

My roommate and I both came in to get new phones, we were helped by Niko and he was very nice,…read moreprofessional, and quick. It was a great experience :)

Could not have had a worse experience at this store. They are dishonest, rude and inept. We…read moreswitched over from T-Mobile and were told multiple times we had 30 days to try the service. We live in a rural area where service can be spotty, so I asked several times regarding the trial / return policy which was reconfirmed multiple times. After a few weeks it was clear that the service and coverage with AT&T was basically unusable. I won't go into detail but either no service or extremely slow data everywhere we use our phones. We returned the store to cancel service, return the phones and return to T-Mobile. The "manager" Chelsea informed us there was a 14 day return policy on the phones. I told her we were told we had 30 days to which she replied you have 30 days to opt out of the service and 30 days to turn in the trade in phones for the promotion, but only 14 days to return the iPhones. She literally refused to help us and made us leave the store to call corporate AT&T with $4800 worth of phones. I called corporate and spoke to a supervisor who listened to me regarding the situation and asked me to go back into the store to put Chelsea on the phone with them to her the store needed to make an exception as we were misinformed, at which point we were able to return the phones but we charged $220 for restocking fees. Please don't do business with these people. Terrible customer service, and cell service. Stick with T-Mobile or Verizon in Oregon (we've had both). And avoid this store at all cost. If I hadn't pushed back we would have been stuck with $4800 in phones out of pocket (you lose all promotions if you opt out of continuing service).

Ive been a long time tmobile customer so Ive had a lot of different tmobile store experiences…read more Theres a reason we drove two hours to get to the nearest experience store-- it was worth it. We pulled in around 5 on a Saturday and the store was nearly empty so we got immediate service. Alex was super friendly and helpful. No shame or shade for being from the 1900s and not being super tech literate. No upselling. Just great service. We were out in like half an hr. Highly recommend.

Brittany was very helpful and quick. Thank you for great service. She diagnosed the problem with my…read morephone and had me on my way in no time.

What could improve? Well, to start with the wait time. And then there is employees that are not…read morehelpful, contradict what Customer Service tells the customer, and then adopt somewhat threatening demeanor when the manager has asked for

I have been a Verizon customer for 25 years with a family of 5 on the plan. We spend about 5k/year…read morenot counting phone and accessory purchases. I went into Valley River Center Verizon store at 7:40pm, knowing the exact phone I want to buy and all my stuff backed up and ready. INSTEAD, they advised me to come back at 10am tomorrow as one of the employees needed to go home and the other had to finish with one customer and go home. I am ready to buy 1100.00 phone and am turned away. I hope the young sales guys get a good night sleep.

I went to pay my son's bill. David R happily took my money including a customer Assistance Fee…read more Within the hour I found that there is also a restart fee. Fair enough. I went back and paid it. David insisted on another $4.00 fee. I suggested that he knew very well about the restart fee. He laughed and said all Cricket accounts are different, which is patently false. He then said there was nothing I could do about it because he is the boss. I will never deal with this Cricket store's rude behavior again

I am pretty disappointed in this place. While I doubt a bad review will keep people from coming I…read morethought it was worth at least sharing my experience. I went in to this location needing a new phone. The girl at the counter was pretty helpful. She showed me my options and told me a little bit about each phone. She was knowledgeable however, I'm pretty sure she was high. At 11am. 15 days after purchasing my phone, while out of state, my phone started acting up. It randomly shut off and wouldn't come back on. It finally came back on the next day but even since then it keeps shutting off, factory resetting, and closing all my apps. It was clearly just a defective phone. Needless to say, dealing with a factory reset every other day was pretty annoying. I would lose my apps, any settings, and anything that wasn't backed up. I went back to the Cricket store when I got back in town and the gentleman at the counter sent me straight back out the store telling me I needed to call the manufacture, Samsung. He wouldn't even entertain a conversation with me. From my view, Samsung didn't sell me a defective phone. Cricket did and so Cricket should help me with my phone and then deal with Samsung themselves. I called the Cricket Customer Service line and got a really "understanding" manager that was "unable" to help me either. He said he could give me a refurbished phone as a replacement but I was not excited about that option considering I just paid $220 for a brand new phone that doesn't work. Not to mention, I had to put a $200 deposit down for the refurbished phone that Cricket would keep if they deemed the phone issue was my fault.... Moral of this story, Cricket has cheap plans but you are getting what you pay for. I would never recommend Cricket to anyone but more importantly, this retail store.

I have bought 3 phones from the guy, he has always followed through…read more Not shure why the other reviews are so a$$inine, I would recommend him if you need a used phone !!!!!!!!!! Extra star to offset the idiots

BE VERY CAUTIOUS DOING BUSINESS WITH CELL O PHONE!!!!!!!!. It is a one man show. He is very savvy…read moreand very manipulative. I bought a cell phone from him, the home button was sticky and wouldn't respond normally(had to push it several times to get it to work) I was kind and courteous to him wanting to switch it for another one(giving him the benefit of doubt) When I traded it for a second phone, I had the same problem. I went in a third time and wanted another phone(shame on me for having such faith in this mans innocence) basically, he made me feel like crap, said I didn't deserve a better phone, and mocked me several times. He is a bad business man, horrible at customer service, a scam artist, doesn't make eye contact for a reason, and will pretend like you don't know more then him. His expertise is $$$ NOT electronics. In the end for this company(man) he cares about his family and himself and you are just a casualty to his profits. DO NOT DO BUSINESS WITH THIS COMPANY(MAN). ADDED AFTER I READ THE RESPONSE to my review- Additionally, I've just read the response to my review and it makes me sick and feel bad not just for him but for myself and customers who have had to and will eventually deal with him. As you can tell from below he isn't about the customer but rather about his business. I was a good customer bringing him business hoping to get a nice pleasant experience. In my experience anyone who doesn't treat the customer as right is a bad example of proper customer service, and is not doing business right in a customer driven economy. I run my own online businesses and never have I once ever nor would I ever respond to a customer this way in regards to a negative review, and if he truly has a good customer honoring business he should know that it is a poor business practice and the right thing to do is to treat those you've given a bad experience a good one. I am disappointed I as a fair person have been lied about. I am absolutely offended and shocked in how much he lied in his response about my respectfulness and what happened. I was very respectful and kind and only showed my upset disappointed feelings at the end telling him I felt he was taking advantage of me. When he said horrible things about me to my face, I knew immediately then I just wanted my money back and that any future correspondence would just end in further verbal abuse towards myself from him. All I wanted to do was get the heck out of there so I wouldn't be treated so horribly. It was like a scene from a bad movie. I tried guys...I even asked him to be honest with me after He wasn't several times and it felt like I was pulling his leg for the truth. After honoring him and giving him a chance multiple times he still treated me like I was trying to rip him off. What? I was the customer...I just can't....(I feel like I'm dealing with an angry child) I honestly was just trying to get a phone that worked. And as far as the rating he gave himself at the end of his response below I call B.S.(let's see the proof) I mean come on does anyone believe that? Anyone can write in positive numbers and a high ratings in writing...Especially if they don't have to prove it or won't prove it by putting in the "real" website(which I assume is eBay or Amazon) Where is the online business name in the response so this claim can be verified?(its most likely not "Cell O Phone" I looked out of curiosity and didn't find anything). Just simply saying its from the "Largest Web Site in the world" doesn't prove anything for validation. What a joke. Define largest website in the world. Just look at my reviews here on Yelp or elsewhere and you'll see I'm a fair and honest guy. As you can see I have nothing to hide, I mean my name is in my username. In the end I really hope my honest review has pushed him to make a change to fix his poor customer service ...that is why yelp reviews exist isn't it? P.S. I am also not the only one who has given him a bad review...the proof is in the pudding. I also find it strange that the few positive reviews he has are from accounts that have no pictures and only one review...you guessed it for Cell O Phone...oh the irony. Also, the ones that do have pictures have maybe two reviews and all of them seem to fall coincidentally after mine was posted...seems fishy to me. It also appears he has had two negative/bad reviews removed due to foul type language and derogatory language for those who were more pissed then I which yes I know violate Yelp's user agreements but still is hiding the truth regarding his bad business practices and awful customer service.

I'm looking for a phone to replace the one my son has, an IPhone 5 from Verizon. Tired of getting…read morerobbed by high prices from Verizon, I come in and meet Taylor and Trent. These two know their business and are very competent. I really don't want or like the newer phones with no buttons, so they set me up with a decent iPhone 6. $200 and no strings attached, RockStar! We did have an issue and went back to see what could be done. These guys are good! They ended up swapping the phone out and verified everything was working before we left the store. Very refreshing to find some honestly decent customer service these days! Especially from these two who really know what they are about. Keep up the good work, when my phone dies out I'll be back! ....my son is happily setting up his new phone..

I have bought several phones for my family here and have 5 phones right now that have originated at…read morethis store. I've had a lot of help from them setting up those phones and dealing with the kinds of things that can drive me a bit crazy with cell phones. They have worked with me and my family. I depend on them. This store is excellent! I could not recommend this store more. See them.