Great experience with Kyran, we went there to open a new service he explained everything well and…read moregive us a great plan for us.

They are the worst company I ever had to deal with. I have reached out dozens of times. My cable…read morehas been on and off for weeks, I am on hold as I'm typing this. I just need a rep to come out. 25 minutes and counting. I made the huge mistake of upgrading to iPhone 17 and now have to stay with Xfinity until my contract ends.

They sent me a new remote control free of charge (mine wore out after 7 1/2 years) and walked me…read morethrough programming it. Thanks, Dish Network, I appreciate it!

Avoid this company like the plague if you have any other choice. I had to spend over 30 minutes on…read morethe phone with them to cancel my service. Thirty minutes arguing that I didn't want any of their services or any of their discounts. I just wanted to cancel. It should not be that difficult to simply cancel. Truly awful experience. I wish giving no stars was possible.

I will start by saying thank you because of your ****** *** cable box that keeps rebooting itself…read morewhile I'm in the middle of a ******* movie thank you so much I'm done I will get off my *** and do something else instead of watching ******** that you just gonna interrupt how ******* rude couldn't you do this **** in the middle of the night instead of prime time?

Too much reliance on AI. Getting a live person is impossible. Service is horrible. Go with them if…read moreyou have no other options.

I had two projects performed by Northwest Connect. First, a Starlink installation, and I was very…read moreimpressed by the service and the professionalism of the technician. As a result, I called them back to install a wireless bridge to extend my internet to a remote structure, and they did a great job too. I know that I will call them for my next project.

Excellent customer service, real person answered and was able to install on a specific date and…read moretime that I requested. I love having someone local to assist me if I have any issues.

I just cancelled my DirecTV service after being with them for nearly 3 yrs. Signed up at Costco…read morefor 2 yr term and we were never charged anything but what they said we would be charged in the contract. But we're now retired, going to travel a lot, unplug at home more and reduce expenses. Called regular customer service line, talked to Jacob, and calmly requested to cancel our service. I honestly explained why, he did what he had to do and offered instant discounts to retain us. I respectfully declined and he eventually accepted they were losing us as customers at this time. I guess I'm to receive an email with instructions on how to return the equipment at their expense this coming weekend or next Monday. I trust that will happen and if it does not, I'll update this. I give the experience 4 stars instead of 5 because it still took 25 minutes to accomplish the end result. But Jacob was quite pleasant and treated me with total respect and, of course, invited me back if our lifestyle changes to where their services might once again be valued.

I cancelled my direct tv the end of July via phone. Talked to two operators that were abusive and…read morerude. I packed up the one box for one tv and sent it in via the ups store as I was instructed to do. I wrote a letter that I turned in with the equipment about the lousy customer service. I have since been billed monthly for equipment that I sent back. The account was not closed when I called to close it and on an escalation ticket they resolved my issue and on the same ticket said they did not get my equipment. I have tried to find a shipping number but ups can't find it based on my name I have lost track of how many people I have talked to One lady who didn't speak very good English said they had my equipment. It is now 12-24-20. They r still billing me Marcy Schram Would have been a no star posting but wouldn't let me

The day I moved into my apartment I called and asked about internet and they were out here in less…read morethan 2 hours. I was offered options that other larger companies said were impossible or unavailable in my area. This is a small company who is dedicated to their customer base. I strongly recommend doing business with people like this. 6/5 stars. Thanks, guys.

From the owner: We offer internet services where others say NO! I have 6 different internet options available for…read morethe best Internet experience possible! I strive to provide service where others can't! I'm always adding more options so check back often.. i now have a streaming option with all movies and TV channels with Monthly cost at $15 a month! And wifi can be included with it for additional cost!

They just never follow through with promises!!!!! Promised refund on an early cancellation fee -…read morenever happened!

i just got hooked up to dish did have direct tv. sales person lied about what i would get get me…read moreinto dish for half the price. did not say they were going bend up direct tvs satilight throw away in my garbage and leave old equipment!!!! you suck i want my direct tv back this is bull_____t

I recently had Dave Lamica, of Orion Satellite, review the install and equipment of my 20+ year old…read moreDISH system. We have 3 houses on one driveway, all DISH customers. My 90 year old Mother in Law wanted a system upgrade, since her only receiver was in the basement. Dave spent most of a day relocating and replacing her existing DISH, plus upgrading the receiver with 2 Wallys (replaced the downstairs unit, and placing a new unit in her upstairs location). Dave also replaced all cables, as well as taking a fair amount of time making sure she understood exactly how to operate the system. He was kind, patient, accommodating, and respectful, in addition to exceptionally knowledgeable and and efficient. To say my Mother in Law was completely satisfied with the job would be a massive understatement. IMO, if you want the best, give Orion a call!

From the owner: At Orion Satellite, we take the time to help you understand your new system; we don't just leave…read moreyou scratching your head with a confusing instruction booklet on your lap. If you have any problems with your service, you won't be dialing a distant 1-800 number. You will have our cell phone numbers so that we can give you the personal, expert support you deserve.

I went to an Xfinity store to pick up equipment for an internet plan I had already ordered online,…read morebut the employee repeatedly told me I needed to add a phone line to keep the price, even though my order confirmation didn't require one. The interaction felt pushy and unhelpful, and I left feeling like I was being pressured into signing up for a service I didn't want. Please do better corporate should remove Xfinity workers / representatives that prey on customers that may not be as versed in technology or what they might have signed up for Luckily we have emailed receipts and proof of our plan (Happened Sept 2026)

The guys are nice although the young guy you can't understand because he mumbles. Horrible…read moreexperience trading in for a new iPhone. First they didn't have any 18 pro's and then only silver or orange in the 17 pro. It took three trips to even get the process going because the company had blocked my credit due to a $80 past due that I was totally unaware of. Then I had to wait the hour to transfer and when I returned the helper messed the setup so I had to wait another hour. Finally got it working at home although I had to reboot my old phone twice to get them to connect. All told I have spent five hours getting this done.

I bought phones for DLW and myself about a year and a half ago. Mine has developed a problem with…read morethe earpiece that makes it unusable as a phone. We made a trip to VRC to see if they would help out, even though I didn't have insurance. They have upgraded from a kiosk to a full-fledged store since I made my purchase. It's fairly spacious and nicely laid out. It also has plenty of staff on hand, all armed with tablets to make the service more consistent. We were funneled to a college-aged kid named Dominic. He could not have been more helpful. Yes, he tried to upsell us on a tablet, but that's his job. He did what he could for my situation, getting me a manufacturer's warranty replacement, so I can keep going until my contract is up. There is enough competition for mobile devices and plans these days that service is a make-or-break consideration. This location of Verizon does it right.

What could improve? Well, to start with the wait time. And then there is employees that are not…read morehelpful, contradict what Customer Service tells the customer, and then adopt somewhat threatening demeanor when the manager has asked for