I bought phones for DLW and myself about a year and a half ago. Mine has developed a problem with…read morethe earpiece that makes it unusable as a phone. We made a trip to VRC to see if they would help out, even though I didn't have insurance. They have upgraded from a kiosk to a full-fledged store since I made my purchase. It's fairly spacious and nicely laid out. It also has plenty of staff on hand, all armed with tablets to make the service more consistent. We were funneled to a college-aged kid named Dominic. He could not have been more helpful. Yes, he tried to upsell us on a tablet, but that's his job. He did what he could for my situation, getting me a manufacturer's warranty replacement, so I can keep going until my contract is up. There is enough competition for mobile devices and plans these days that service is a make-or-break consideration. This location of Verizon does it right.

What could improve? Well, to start with the wait time. And then there is employees that are not…read morehelpful, contradict what Customer Service tells the customer, and then adopt somewhat threatening demeanor when the manager has asked for

Definitely a five star cellular repair shop, hands-down. The young man Maciej, who helped me first…read moreon the phone with a great deal of respect and benevolence, and along with the patients of "Jobe" by First on the phone with a great deal of knowledge I could sense, convince me while I was in Costco at the phone kiosk ready to purchase a $400 new iPhone 16 and didn't tell me in a month that the iPhone 17 is coming out in another month which they would've sold me without telling me that. Maciej over the phone with his honest diagnosis from what I was telling him that was wrong by phone assured me in the most trusting way, this all can be fixed. Arriving at at CPR Cell Phone Repair I was greeted by Maciej a wonderful well-rounded and respectful young man, from there it just kept getting better and better. first of all, my phone wasn't charging it said, moisture detected and phone. Nobody could hear me when I use my speakerphone. My Zag screen, protector, and phone protector was well past due of replacement, living in Florence on the Coast, I would've had to go all the way to Portland to a kiosk in Washington Square to have them switched out with their lifetime warranty, which is second to none. Although Zag does not diagnose, fix or repair phones, but have a great products. An absolutely Zag always stands 100% behind their customers and products. Not knowing that CPR cell phone repair picks up as though you were at the kiosk in Washington Square and carries on their warranty, crazy cool I was next to having an triple birthday party with everyone I ever knew feeling. Maciej examine my phone immediately looked into my speaker and charging port and started cleaning after doing so he had me call him from another side of the store meanwhile on my speakerphone and had me talking in it and I could hear him from across the room, I can hear every word you say and then put the phone 15 feet at least away from me and he could still hear me clearly I was so happy. Coming back to the counter I explained to him I really need to get to Zag in Portland and get a new screen, cover and phone protector that was still under the lifetime on the phone warranty. Maciej I will take care of you here as though you're at the kiosk for we hand-in-hand work with Zag and carry on their warranty in store, absolutely the best experience I've had with this phone since the day I purchased it, Maciej educated me in the most respectful way of needing a stronger charging system for my phone, and the USB-C cables I needed one for my car one for my house and explained how the sea cables even charge better what an incredible young man could only hope the young people in this world could follow his example. Long story short ha ha, I walked out of the store and felt I just bought the brand new phone at Costco with one of the greatest salesman on earth feeling. The honesty and integrity of Maciej renews my faith in many of mankind who are still out there in this world. Thank you.Maciej you absolutely made my day. to all that had the patience in time to read all of this if your phone is messed up, and you do not want to be conned into a new one with bigger payments and the down payment on the new phone, I can guarantee you will walk out as happy as me . in the race for quality with this young man and his company there is no finish line. thank you.Maciej 1000 times over for your honesty and authentic harmonious character. This world needs many many more of you. PS. I truly feel I have a brand new phone. The experience was top shelf second to none..

My husband broke his screen on his phone and nothing worked…read more They fixed it , had to order the part and it took 3 days since it was The Weekend...but they did a great job.

Ive been a long time tmobile customer so Ive had a lot of different tmobile store experiences…read more Theres a reason we drove two hours to get to the nearest experience store-- it was worth it. We pulled in around 5 on a Saturday and the store was nearly empty so we got immediate service. Alex was super friendly and helpful. No shame or shade for being from the 1900s and not being super tech literate. No upselling. Just great service. We were out in like half an hr. Highly recommend.

Brittany was very helpful and quick. Thank you for great service. She diagnosed the problem with my…read morephone and had me on my way in no time.

Kurt was super helpful and cool! His knowledge and patience saved me $15 a month! Great locationread more

I always have excellent customer service at AT&T corporate owned stores. This is the trick to it…read moreall and that is going to a corporate owned AT&T store not an authorized retailer. The store at Valley River in Eugene, OR is hands down one the best run AT&T stores in the country with some of the most friendliest and most knowledgeable staff there is. Been going to them for over 15 years and is the reason we stay with AT&T. Good customer service is essential and you won't find better service than this location offers. Nona the assistant manager has always gone above and beyond to take care of us every time we are there even if it's behind the scenes and we don't get to see her. She is a crucial piece to why they deliver above and beyond your expectations.

I'm looking for a phone to replace the one my son has, an IPhone 5 from Verizon. Tired of getting…read morerobbed by high prices from Verizon, I come in and meet Taylor and Trent. These two know their business and are very competent. I really don't want or like the newer phones with no buttons, so they set me up with a decent iPhone 6. $200 and no strings attached, RockStar! We did have an issue and went back to see what could be done. These guys are good! They ended up swapping the phone out and verified everything was working before we left the store. Very refreshing to find some honestly decent customer service these days! Especially from these two who really know what they are about. Keep up the good work, when my phone dies out I'll be back! ....my son is happily setting up his new phone..

I have bought several phones for my family here and have 5 phones right now that have originated at…read morethis store. I've had a lot of help from them setting up those phones and dealing with the kinds of things that can drive me a bit crazy with cell phones. They have worked with me and my family. I depend on them. This store is excellent! I could not recommend this store more. See them.

I want to give this store the highest rating for several reasons:we had Verizon service for over 12…read moreyears, switched recently around Thanksgiving for economic reasons, but the store continues to serve me. The service has always been great;if they were busy it's because they're popular and they know what they're doing. One person in particular, Patrick, has helped me through a number of things, frequently taking a long time to sort them out. Most recently he spent an hour on on the phone, mostly on hold, while he talked to the Verizon office about it a billing dispute over my discontinued service. After this ordeal he even said I could come in some other time and take a tutorial on my new smart phone even though I don't use Verizon anymore.I can't think of a higher compliment to pay these people and especially this fellow Patrick. If I could give out extra stars I'd give the store a six and Patrick an 11 !!! Thank you !

I ordered a phone a week ago through Walmart. Wireless Source still has not even given the package…read moreto fed ex. Walmart says it's In Transit but it's not. I'm out $700 and I'll I get told is to just wait longer. This is ridiculous.

After visiting Mac tonic, I was given a great tip recommending Devote 30. I was greeted by very…read morecapable man, who gave me great advice regarding a SIM card.I returned a few days later, to ask about cell phone plans, I was paying $80 a month, with the evil corporation Verizon. I plan on going with a $33 a month cell plan, suggested by staff. I do wonder why anyone would go to an another cell phone provider.

It's a mystery to my why everyone doesn't do business here. The owner, Jarrett as well as his…read moreemployees go beyond all expectations to provide great service, and the products they offer have given me fantastic phone connectivitiy and function for a third of the price of big name cell companies. I've been a customer for 20 plus years, and so many times when I've lost my phone, had it stolen, couldn't figure out a problem with it, Jarrett has not only solved the problem but also has been a rock of reassurance that it is not the end of the world, my data can be secured, all can be put right. Also, if you have any question at all about cell phones, these people have the answer. Devote30 is simply an 10+ out of 10 business.

This review is for the employee named Jordan who went out of his way to get me the phone I wanted…read more We make technology purchases when we visit Oregon (no sales tax). We visited this Verizon store and I wanted an iPhone 17 pro in orange. The store didn't have an orange phone in stock, but Jordan figured out how to get one from another store. I went back later in the day, and voila! There was my phone! Jordan helped with the screen/lens protector, selecting a case to show off the orangieness of the phone, and helped set the phone up. In my humble opinion, he went out of his way to help me get what I wanted.

I went in here to get a new case for my phone, because Fred Meyer across the street didn't have one…read morethat fit my phone. What a terrible experience. A salesperson latched on to me the minute I walked in the door and would not leave me alone. I just wanted to pick out a phone case and pay for it and leave. She hovered over me the entire time I was looking at cases, talking the entire time. During that time she insisted she had to look up my Verizon account. Okay, maybe they only sell to Verizon customers, whatever. I pick out my phone case, and am ready to pay. In the meantime, she insists on reviewing my entire account. I told her the account is fine...I have what I need. No, I don't want to hear about "upgrades". I just want to pay you money for the overpriced phone case and leave. She FINALLY relents and we get to the payment part. She then needs to ask me again for my name, phone number, physical address, and email address. WHY!? She literally had all of that in my account and I'm just trying to pay with my debit card. Why make it so tedious for a customer to buy a simple phone case? I could have been in and out in a couple minutes, yet this salesperson is making me jump through hoops to give them money. Never again. I don't like to shop online, but the next time I need something for my phone I will NOT be buying it here.

The man who fixed my phone finished early, and charged a very reasonable price. He broke down the…read moreaspects of the work to us beforehand and was honest and to the point! Very small shop. We'll be coming back if we need more done!

Great service from a highly knowledgeable and experienced cell phone repairman. I was ready to…read moreditch my cell phone, but Steve (the owner) did some magic and it now works better than new! Also good prices on electronics and other goodies.