They are amazing! I brought in a very sentimental watch because I could not get the back cover back…read moreon. The kind gentleman popped it right back on, and repaired another watch I brought in also but didn't charge me a penny. I will be back with all my other jewelry needs, thank you for taking care of me!

I had a good experience at Art's, even though the gentlemen there couldn't resolve my problem --…read morenot their fault! They were very kind about it. My older watch had stopped working, but it was made by a company that no longer had replacement parts. They diagnosed the issue quickly and were up front about my options -- and they didn't even charge me for the time it took to deliver the unfortunate news.

I brought my grandfather's Haid wall clock, my father's wristwatch, and an heirloom pocket watch…read morefor repair and they did a great job. Very friendly and professional. These types of repairs are expensive but worth the price if you value antique timepieces. I plan to bring a few more items in for repair soon.

I have been a customer for more than twenty years. I found on two occasions that repair estimates…read morewere excessive to the extent that it was 2 to 3 times the estimate at another highly qualified clockmaker. I also found that several clocks that were cleaned and oiled, were not actually cleaned, and some parts that should not be oiled, indeed were oiled. Maybe this was the cause of a problem that needed repairs. While appearing to be qualified, it appears that honesty and integrity are questionable. I cannot recommend the Clockmakers Gallery in Eugene, Oregon.

Cyrus knows his stuff. He's newer to Oregon but he had a clock shop for years in California. His…read moreshop is clean and organized. No concerns that your heirloom will be lost in a pile of other clocks waiting for repairs. Give him a try. You won't be disappointed.

I just had my grandparents' cuckoo clock from storage, repaired and serviced by Clocksmith Cyrus…read more He was very clear as to what the repairs would be, and I felt comfortable leaving it with him. He was quick and thorough. He even found another part that had been missing from the clock, which would have been difficult for me to match on my own. If you have a clock that you need servicing or repairs, Clocksmith Cyrus is the place to take it to! I felt like he truly cared about my clock, the story behind it, and how to properly care for and use my clock. I give him all the stars.

This is an outstanding jewelry store. If you have ever been to a Tiffany's, Skeie's will take you…read moreright back. Old-fashioned customer service. So hard to find this quality and attention anywhere but here it is in Eugene.

Skeie doesn't represent a brand. I hope Rolex is looking into this. I will email Rolex US to…read morebring to their attention. Skeie should be investigated. In 2021, I worked with Lexi in the hope of buying a gold watch. I was looking for a yellow gold date day in a black dial with a diamond. I have visited the showroom a few times. Each visit, she took down my name and phone number. I checked back every 6 months; however, each time I did, it got pushed to the following year. In 2025, that's after four years, I escalated to a manager, Andrew. When I talked to Andrew in June 2025, he said it seems like, for that particular watch, I will be looking for another 2 years. This doesn't represent Rolex. When it comes to communication, Skeie's Jewelers has zero communication. They don't intend to sell it or have any interest in helping. I understand some watches are hard to get, which I also told them I am open to any other dial. Many of you might have thought Why did I spend this much effort in a business for a watch. I am just disappointed that I spent that much time patiently waiting for their lips to promise, but no delivery. Rolex, this is a great AD example to be investigated. ,

This is the only jewelry store to go to in Eugene if you're looking for honesty, authenticity and…read morequality. Highly highly recommended. Charles is very knowledgeable. It was an honour to do business with him. cbj, Eugene, Oregon five star rating

They are a pleasure to work with. The work they have done on my antique rings is always of the…read morehighest craftmanship. There prices are very fair. I love talking to Charles, he is so knowledgable and professional. His entire staff are excellent.

I dropped by to seek advice on how to deal with a suddenly defunct "grandfathers clock". He gave…read moreadvice on how to transport the works safely and the parts he'd need to check it out. came by the next day with required parts. carefully looked it over. alternatives from expensive to his suggestion. unbent one part, added a little oil with a very cool syringe and sent me on my way. "How much?" I asked. "Oh this is part of our "free estimate" service ". !!! Clock is now working fine. if I need the more expensive option in the future, this is the place to go! Friendly, entertaining (explained the My Grandfathers Clock song), and clearly loves his craft (gloves on before handling brass pieces). I just remembered I have another defunct antique clock in the attic. This time I pay him. "The worker is worthy of his hire "

I didn't know about this hidden gem until recently. I had a very old crank music box that I was…read morequoted a $1400.00 repair job from another clock shop. The nice man told me to bring it in as it could easily just need some oil. I did and it did the trick. He was not rushed when he added clock oil to weird places and within 30 minutes the old music was tinkling away. Price? $30.00! I'm beyond delighted to find that not all people need to make a quick buck as they breathe life into family heirlooms. The clocks were gonging, tinkling, bonging away as the shop has a huge variety of clocks that went off at various times. I'm sure it drives him crazy but it is a beautiful sound, one worth taking friends into if they've never heard it before. Clocks are such a beautiful gift and I'm sure you could find one here as a gift for any occasion. If it was ever to break you know who to see

Shannon was helpful from the phone through the in-store visit. Clean, safe setup with a private…read moretable for selling. Friendly service, easy to see pricing on screen. Private parking in back. Best prices on government coins. Excellent company.

Came here to just see what I had. They were extremely quick…read moreand very friendly. I really enjoyed their selection of jewelry & coins.

Excellent service and clear description of service and products…read more I needed a clasp on a bracelet fixed. Another local high-end jeweler said that it was not fixable, after they had kept it for over a month. They sent it out somewhere and have no in house expertise. At Willamette Artisans they described what needed to be done, the cost and that if it was not fixable, they would call me immediately. All was done inhouse. I am pleased with the results. Very upbeat and friendly service. This is a small business with limited parking. Street parking was always available when I visited.

Went to them to repair my loose diamond in my wedding ring, after hitting it accidentally on metal…read more Went to a previous place and was told I'd have to wait 6 weeks to have it repaired, while not having it in my possession all that time. Decided to check other reviews and found Willamette Artisans. Instantly when I walked in, they were welcoming, and knowledgable. They fixed it and polished it on the spot. Took just about 15 minutes . Looks beautiful! I'm so elated to have my ring with me! Thank you!

I have had the pleasure of spending a lot of money over the last few years on the love of my life…read morewith Jewelry. We have an account with a major brand chain, and for the most part have always been very helpful, but this case just didn't happen. My love wanted a watch, and she is particular, but she gets what she wants and won't settle. The store we were at, didn't give that, hey I would love to take your money today kind of attitude and left the door open. So we went looking. Being at the mall you have a few other choices, but it was Harry Ritchie's where we found THE watch. Alan, who helped us provided the kind of purchasing experience and positive attitude, those in the retail industry should take a lesson from. Witty, funny, appropriate and knowledgeable, Alan sold the watch, because let's face it, there were four other stores where we could have purchased the watch. So, I am becoming a convert and in the future will always check here first. Plus, they are a local area retailer, so good for them, and thank you for the great experience! My cash will be back!

Purchased a simple wedding band. Needed to be sized and was told two weeks. Contacted store at two…read moreweeks and told it would be another week. Was threatened with possible restocking fee if I canceled the order. Went into store and told they have my size in stock. Treated rudely and zero understanding when I said wanted to cancel order. Did not have to pay a restocking fee. Question-where is graciousness and gratitude, not to mention customer service and satisfaction nowadays? Why didn't they call when ring became available? I will never tolerate bad customer service and no one should, ever.