Polite, fast, reasonable. Just had a battery changed in my fathers watch. The last one purchased…read morethere lasted 2 years. Thank you!

Came to them with a watch I have had for over 10 years to get repaired, company gave Art's the run…read morearound and could not get us parts for the repair of the older watch. We had been working at it for almost 6 months. They came up with options for a resolution that I thought was horrible for them but great for me. And I came out of an issue feeling well taken care of in a situation that I know other companies would have turned me away or just left me hanging for a lot longer time frame.

I brought my grandfather's Haid wall clock, my father's wristwatch, and an heirloom pocket watch…read morefor repair and they did a great job. Very friendly and professional. These types of repairs are expensive but worth the price if you value antique timepieces. I plan to bring a few more items in for repair soon.

I have been a customer for more than twenty years. I found on two occasions that repair estimates…read morewere excessive to the extent that it was 2 to 3 times the estimate at another highly qualified clockmaker. I also found that several clocks that were cleaned and oiled, were not actually cleaned, and some parts that should not be oiled, indeed were oiled. Maybe this was the cause of a problem that needed repairs. While appearing to be qualified, it appears that honesty and integrity are questionable. I cannot recommend the Clockmakers Gallery in Eugene, Oregon.

Cyrus knows his stuff. He's newer to Oregon but he had a clock shop for years in California. His…read moreshop is clean and organized. No concerns that your heirloom will be lost in a pile of other clocks waiting for repairs. Give him a try. You won't be disappointed.

Cyrus came out to our place to reassemble a grandfather clock that we had hired someone else to…read morehelp repair, to no avail. He was honest, forthright about the clock and full of knowledge. This clock came to us in a storage unit and not fully assembled and we know very little about it. We originally had the intention of selling the clock as we had no use for it, but after seeing it fully assembled we see how it's just a beautiful piece and we are now considering seeing if he can repair it at all and get it fully functional again and become a permanent part of our home. Highly recommend his services.

This is an outstanding jewelry store. If you have ever been to a Tiffany's, Skeie's will take you…read moreright back. Old-fashioned customer service. So hard to find this quality and attention anywhere but here it is in Eugene.

Skeie doesn't represent a brand. I hope Rolex is looking into this. I will email Rolex US to…read morebring to their attention. Skeie should be investigated. In 2021, I worked with Lexi in the hope of buying a gold watch. I was looking for a yellow gold date day in a black dial with a diamond. I have visited the showroom a few times. Each visit, she took down my name and phone number. I checked back every 6 months; however, each time I did, it got pushed to the following year. In 2025, that's after four years, I escalated to a manager, Andrew. When I talked to Andrew in June 2025, he said it seems like, for that particular watch, I will be looking for another 2 years. This doesn't represent Rolex. When it comes to communication, Skeie's Jewelers has zero communication. They don't intend to sell it or have any interest in helping. I understand some watches are hard to get, which I also told them I am open to any other dial. Many of you might have thought Why did I spend this much effort in a business for a watch. I am just disappointed that I spent that much time patiently waiting for their lips to promise, but no delivery. Rolex, this is a great AD example to be investigated. ,

My wife and I had a terrible experience at this jewelry store. Initially, a younger girl was very…read morehelpful, setting us up to have my wife's wedding ring cleaned and repaired, and we even bought another piece of jewelry. However, when we returned, an older lady assisted us and was quite rude. A few days later, we realized the repairs we had paid over $800 for hadn't been done. When my wife brought the ring back, the older lady accused her of lying and bringing in a different ring. After a very unpleasant interaction, she finally agreed to repair the ring. However, when we picked it up, the main diamond's prong was still loose. Frustrated, we drove downtown to Willamette Artisans Jewelry, where we received excellent service and they did a great job. I highly recommend checking them out instead.

This is the only jewelry store to go to in Eugene if you're looking for honesty, authenticity and…read morequality. Highly highly recommended. Charles is very knowledgeable. It was an honour to do business with him. cbj, Eugene, Oregon five star rating

I dropped by to seek advice on how to deal with a suddenly defunct "grandfathers clock". He gave…read moreadvice on how to transport the works safely and the parts he'd need to check it out. came by the next day with required parts. carefully looked it over. alternatives from expensive to his suggestion. unbent one part, added a little oil with a very cool syringe and sent me on my way. "How much?" I asked. "Oh this is part of our "free estimate" service ". !!! Clock is now working fine. if I need the more expensive option in the future, this is the place to go! Friendly, entertaining (explained the My Grandfathers Clock song), and clearly loves his craft (gloves on before handling brass pieces). I just remembered I have another defunct antique clock in the attic. This time I pay him. "The worker is worthy of his hire "

I didn't know about this hidden gem until recently. I had a very old crank music box that I was…read morequoted a $1400.00 repair job from another clock shop. The nice man told me to bring it in as it could easily just need some oil. I did and it did the trick. He was not rushed when he added clock oil to weird places and within 30 minutes the old music was tinkling away. Price? $30.00! I'm beyond delighted to find that not all people need to make a quick buck as they breathe life into family heirlooms. The clocks were gonging, tinkling, bonging away as the shop has a huge variety of clocks that went off at various times. I'm sure it drives him crazy but it is a beautiful sound, one worth taking friends into if they've never heard it before. Clocks are such a beautiful gift and I'm sure you could find one here as a gift for any occasion. If it was ever to break you know who to see

Came here to just see what I had. They were extremely quick…read moreand very friendly. I really enjoyed their selection of jewelry & coins.

I inherited two diamond rings from my mom. I came in to trade it for gold bullion. The woman who…read morehelped me said they can't pay me much for the diamonds because of all the fake diamonds out there. She told me that there is no market so they can only give me $120 for the diamonds and then the weight price for gold. It was very busy that day and I think she took advantage of the situation. In my experience they are great if you want to buy something but dicks if you want to sell. I now buy online or head to Harry's Coin Shop in the Portland area.

Quality jewelry repair at fair cost. Parking is a bit…read morechallenging. Showroom small but adequate. Customers are given estimates on repairs and if any changes needed they will call. I recommend this business and will return for future needs or desires.

I have an old edwardian ring. They reset it with a new stone, it is polished, gleaming, wonderful…read morework.

I have had the pleasure of spending a lot of money over the last few years on the love of my life…read morewith Jewelry. We have an account with a major brand chain, and for the most part have always been very helpful, but this case just didn't happen. My love wanted a watch, and she is particular, but she gets what she wants and won't settle. The store we were at, didn't give that, hey I would love to take your money today kind of attitude and left the door open. So we went looking. Being at the mall you have a few other choices, but it was Harry Ritchie's where we found THE watch. Alan, who helped us provided the kind of purchasing experience and positive attitude, those in the retail industry should take a lesson from. Witty, funny, appropriate and knowledgeable, Alan sold the watch, because let's face it, there were four other stores where we could have purchased the watch. So, I am becoming a convert and in the future will always check here first. Plus, they are a local area retailer, so good for them, and thank you for the great experience! My cash will be back!

Purchased a simple wedding band. Needed to be sized and was told two weeks. Contacted store at two…read moreweeks and told it would be another week. Was threatened with possible restocking fee if I canceled the order. Went into store and told they have my size in stock. Treated rudely and zero understanding when I said wanted to cancel order. Did not have to pay a restocking fee. Question-where is graciousness and gratitude, not to mention customer service and satisfaction nowadays? Why didn't they call when ring became available? I will never tolerate bad customer service and no one should, ever.