Skeie doesn't represent a brand. I hope Rolex is looking into this. I will email Rolex US to bring to their attention. Skeie should be investigated. In 2021, I worked with Lexi in the hope of buying a gold watch. I was looking for a yellow gold date day in a black dial with a diamond. I have visited the showroom a few times. Each visit, she took down my name and phone number. I checked back every 6 months; however, each time I did, it got pushed to the following year. In 2025, that's after four years, I escalated to a manager, Andrew. When I talked to Andrew in June 2025, he said it seems like, for that particular watch, I will be looking for another 2 years. This doesn't represent Rolex. When it comes to communication, Skeie's Jewelers has zero communication. They don't intend to sell it or have any interest in helping. I understand some watches are hard to get, which I also told them I am open to any other dial. Many of you might have thought Why did I spend this much effort in a business for a watch. I am just disappointed that I spent that much time patiently waiting for their lips to promise, but no delivery. Rolex, this is a great AD example to be investigated. , read more

This is an outstanding jewelry store. If you have ever been to a Tiffany's, Skeie's will take you right back. Old-fashioned customer service. So hard to find this quality and attention anywhere but here it is in Eugene. read more

Lets start with the atmosphere, I flew down from Alaska on vacation for my 50th birthday and met Andrew Hughes, who did not treat me like the tourist I was at the time and talked with me about Tudor and Rolex. He treated my so much better than my authorized dealer (AD) here in Alaska. He offered my wife and I coffee or water (it was 85 degrees so we chose water). I was super hyper about being on vacation and there with so many watches I can't see at my AD at home. They were polite, professional and relaxed. SO much that I am going back to Eugene to get my 51st birthday present to myself this august. Hopefully a Rolex or a Tudor from Andrew and his staff. The place is amazing, well lit, super clean and just what any respectable jewelry store or watch shop should be. read more

I've tried several times to get a question answered about availability and no one responds.

My fiancé and I went to Skeie's to customize my engagement ring. We were blown away by how genuine, kind, and transparent they were. Andrew helped us feel completely comfortable with every decision, and the cost was far more reasonable than other places had quoted us. As for the final product? It's the most gorgeous ring I've ever seen. I'd be lying if I said I hadn't spent hours just staring at it. The attention in every little detail is outstanding. I really appreciate how they were able to take a design I liked and make it better in every way. More than that though, I appreciate how easy and positive the entire process was. read more

Skeie's Jewelers - Jewelry Near Me - Eugene, Oregon

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Torre at the ring counter is awesome. I was a very indecisive customer for a engagement ring. She helped me with every question and every time I changed my mind. Couldn't recommend her enough! read more

Went in to see a couple watches I've been wanting to purchase, and was pleasantly surprised by the experience. We were welcomed warmly and Lexi was patient with our questions and helped educate us. We came away confident in our choices and happy to have Lexi as our ambassador at Skeie's for our future purchase. Recommend! read more

Drove 2 hrs to get to Skeies.... had a wonderful visit with Hayley about my intrest in a subdate Rolex. Hayley and staff were professional and knowledgeable about watches. Skeies staff were also helpful over the phone to facilitate a purchase for Christmas for my wife. Package arrived wonderfully wrapped and on time. Thank you Skeies staff for fabulous customer service and a shout out to Hayley for answering my questions and letting me put finger prints on her display Rolex watch. read more

This was my first stop in engagement ring shopping. I was immediately dismissed and ignored by the sales people. Literally got this face: when I walked in. I brought in some jewelry I inherited from my mom and I did not feel that the gemologist was respectful or kind, especially considering these were things that had belonged to my mom who died just last year. She said among other things, "you won't get rich off these." (Which was never my stated or implied goal.) Having visited several other places since then and been treated with nothing but kindness and respect, it is even more apparent to me how out of line my treatment was here. There are many other jewelry stores in town. My recommendation would be to go to any of them first. read more

I spoke with someone regarding a Rolex watch not long ago. I'll leave her name out of the review as a courtesy. She didn't embody the sort of standard I'd expect from a Rolex AD. Down the road as we continued to inquire about the status of our requested watch, she seemed to forget about us. We've been trying to reach her, but a colleague always gave us the same line: she's with a customer and she'll call back. She never did. I feel like she didn't want to spend time speaking with us. Felt dismissive. We've moved on to a different Rolex AD. read more

This is the final follow up on my most amazing ring. It took about two months from original visit to having it on my finger. Stones ordered and chosen and set, ring re-sized and then re-carved where the down sizing happened. This is not an out sized amount of time for this service, and platinum is not the easiest metal to just re-size. I love it, it is perfect. Just my style! Thank you Andrew, Cathy, and all the staff. read more

Amazing service. Super patient with our watch shopping. Lexi was great and very knowledgeable. Excited to shop there again and build our watch collection. read more

We walked in looking for a simple gold paper clip necklace and were treated very nicely by Hailey. We were immediately greeted and helped, given a few choices and were helped in making a decision. Thank you Hailey and Skeie's, we will be back again. read more

I contacted Skeie's, out of the blue, casting a wide net in search of a limited production watch I hoped to reserve -- it was a month or two prior to the release date. Sales Associate Sarah Walsh couldn't have been nicer; arranged to get the watch for me; and shipped it shortly after it arrived at the store. I call that five star service. read more

Service was excellent! The Skeie's team let me order the hard to find Rolex Submariner. Just came in today! Love it! If you're looking for that hard to find watch, Skeie's is the place! I'll recommend Skeie's to all of my friends read more

Skeie's Jewelers - Jewelry Near Me - Eugene, Oregon

My fiancée and I went in two week ago looking for a wedding band for her. The lady helped us was supposed to email or call us back with the availability and the price of the ring we like in size 4 platinum. We left her our contact info and we never heard a word back from her. Terrible customer service. In the mean time, we got way better customer service and prompt response from Kay's and Harry Ritchie's jewelry. read more

Do Not bring anything important to this jeweler to fix! Repeat, do not bring anything important to this business. I recently brought my Rolex in for a new glass that I etched. They convinced me of a nearly $800 dollar service. When I got the watch back, it broke a week later. Who EVER heard of a Rolex breaking!?!? When I brought it back in, the manager had the nerve to disrespect Rolex by stating that a Rolex could break just by a movement of the wrist. Ridiculous, and insulting-he did not wear a Rolex. When I spoke to the manager today, his tone was very condescending and in the middle of our conversation, he rudely interrupted me to greet someone though the office door was closed. Would anyone shop here after this rudeness, incompetence, and disrespect. I will be contacting Rolex to let them know about this travesty. In the meantime, do not shop here! read more

Libby st Skeie's helped me create the perfect wedding band on my budget. I'm over the moon happy. Skeie's has not only top quality jewelry but customer service. It doesn't matter how much you spend, you will be treated with kindness, honesty and greeted with kindness. read more

Skeie's Jewelers - Jewelry Near Me - Eugene, Oregon

I am some one who likes to give credit where credit is due and I am telling you Michael W. McNutt needs to serious credit. While engagement ring shopping we stopped in, he was by far the most knowledgeable jewelry sales person I have ever talked too. The best part of it is that he is a Certified Gemologist. Unlike the Mall jewelry stores this guy knew what he was talking about. He was full of really great information and presented the information in a welcoming and non-judgmental way. He did not pressure us with a sale, which I really like. They have something for everyone. If you're looking for an engagement ring or any other piece of jewelry I highly recommend going to Skeie's in the Oakway Center and talking to Michael. read more

The staff at Skeie's Jewelers is phenomenal. Jen treated me incredibly well and went above and beyond to help me obtain my dream Rolex. The transaction and communication went very smoothly. If you are ever in the market for a Rolex and are around Eugene, OR, I highly recommend stopping by at Skeie's! I will definitely come back and give them my business in the future. read more

Stopped by Skeie's yesterday to inquire about a watch purchase for my wedding. Andrew was a true gentleman and was a great pleasure to work with. Though this being my first visit to Skeie's, they treated me like I was a long-time customer. I am excited to become a customer of Skeie's in the future and build a life long relationship with them. Keep it up! read more

My husband's family has been buying jewelry from this store for at least 20 years. They have a great selection and have always been very fair with helping us understand what is important to look for when it comes to fine jewelry. They have a HUGE selection and a beautiful showroom. The prices are reasonable and we know we can always trust them with the most precious items. I will always buy my jewelry here! read more

Rick is absolutely amazing! I'm so pleased to have stumbled upon this store 3 years ago. Since then the wife and I have made multiple purchases and plan on many more. Kathy thank you for making the process seamless. We will be back again soon. read more

I was so impressed with Skeie's that I would recommend it to any one of my friends or family. Service is terrific; you can take your ring in at any time and have it cleaned for free. I knew nothing about diamonds before I went engagement ring shopping 10 months ago. The other three stores I visited just tried to sell me a ring; Ryan, my salesman at Skeie's, instead walked me through the differences of diamonds and rings and took the time to ask about my fiancee's tastes well before he showed me a case of rings to choose from. I bought my wedding band and my fiancée's band there, as well. We shopped around for those, too, but no staff knew as much as Skeie's. The shopping process at Skeie's was very low-key, too; no small task for such a stressful purchase. read more

Andrew went above and beyond my expectations as a new customer. I purchased two time pieces that I wanted to add to my collection for several years and are hard to find. He procured them and he found a long time customer. Thanks again for the help Andrew, I'll be back soon! read more

Hayley is a wonderful associate. She listened to my requests and after waiting patiently I was pleasantly surprised that my special order had finally arrived and was available for me. I highly recommend anyone looking for jewelry to shop at Skeie's. I will surely continue to be a returning customer. read more

Could not be happier. Bought a Rolex from Libby at Skeie's yesterday and she treated me like a long term customer. The transaction could not have been smoother. She is very knowledgeable and personable. I also met the owner who was friendly and got to visit with him briefly. I would recommend Skeie's to anyone. Convenient location too near just about everything, and they treat you like an old friend. read more

Rick is THE nicest guy. His staff is professional and helpful, and they will all bend over backwards to help you with any jewelry needs. They somehow manage to do this without pressuring you to buy anything. He's not sleazy to work with, which has been my experience with many jewelers. I would send anyone I know to work with them! read more

Store owner is horrible person. Called to buy a Rolex and made this far fetched story that Rolex doesn't do transatlantic shipping, and that he won't ship me the watch. I have been looking for the watch for over a week and finally I tracked someone down who has it and this is what I get. Truly horrible behavior from an AD. Livy is really cool and nice but her boss is a Jerk read more

The rings I ordered for Christmas were elegantly wrapped and packaged very professionally. The lady that helped me made it very easy to find the rings that I wanted. I'm totally satisfied with my purchase and I'd shop here again due to the great service! read more

I would not recommend this jeweler. I had a bad experience with a piece of jewelry I had them work on. I believe they damaged my piece, they say they didn't. Bottom line is that there are many jewelers in town, and I personally would never trust them with my jewelry and my recommendation is that you shouldn't either. read more

Horrible repair department. I brought my necklace in to get a simple chain repair which most places I've been to have done the day of in about 15 minutes, but the first time I brought my necklace in it took them a week and only cost $10-not too bad. A couple months later, I brought my necklace back to get the chain repaired again and all of a sudden they claim it'll take about 3 weeks to fix it and it'll be between $30-50, which we called BS and they agreed to go back down to $10 like before. Three weeks pass and still no call, so I call just to find out they haven't even touched my necklace. Completely ridiculous. read more

Skeie's is what you would expect from a jewelry store, but haven't been able to find anywhere else. Much of the staff aren't just skilled salespeople, they're certified gemologists. They take the time to get to know you and the person you are shopping for so they can make expert recommendations. It doesn't matter that I have been pleased with my purchases, what really counts is that my wife's eyes light up when she sees the Skeie's box, because she knows she'll love what's inside. read more

I gave Skeie's jewelers of Eugene a $1,000.00 deposit for a Rolex watch in the spring with a promise that I would get my watch in the fall when the new shipment of watches arrived. I just got a call from the owner saying that I had to appear at Skeie's soon so I would still be on the list for my watch. I am currently on an extended vacation in Michigan with my grandchildren. If I did not appear I would be taken off the list since Rolex sent a letter to Skeie's that demanded purchasers appear in person to prevent having their watches appear on the secondary market. Sounds like I was never going to get my watch. Not a good way to do business in my opinion. They did refund my money but paid me no interest while they used my money. Shop at your own risk. read more

I brought an antique engagement ring in for inspection and sizing right after it was put on my finger. Jenn found a few things that compromised the integrity of the ring, and determined it needed a little repair, not to be re-sized. The jewelers completely replaced the shank and repaired a crack in the setting of my ring and had it back on my finger in just a week! Super happy with the service and professional staff! I didn't even have time to miss my ring and now it looks brand new! read more

My husband bought our engagement ring at Skeie's. His family has been going to Skeie's for jewelry for generations, so I'm so happy that he continued the tradition. When I went there to pick out my wedding band, the selection was wonderful, and the staff were lighthearted and competent. They didn't act like "salespeople." It felt like a family business. When we talked to the man about what we wanted, he make excellent recommendations for us. It didn't feel like he was trying to sell us the most expensive thing. He was just trying to help us find something that we would love wearing for the rest of our lives. I'm so happy with our choices. Even though we live in California now, we'll be going back to Skeie's to service our rings whenever we're in Eugene again. We wouldn't go anywhere else. read more

I bought a Tag Heuer Aquaracer from Ryan at Skeie's Jeweler. He was amazingly helpful and surprisingly patient and understandable. It has been about eight months with the watch and everything has been great. i took the watch to Skeies a few days ago due to moisture inside the mechanism. Ryan made sure that the watch was sent to Tag and went above and beyond to help with the warranty and service of the watch. Its nice to know that there is someone/somewhere you can trust what you get. Cant recommend enough. Ask for Ryan! read more

Great selections, family owned and operated for years, and very knowledgeable in regards to such important lifetime purchases. Julie is Awesome! The previous reviews are spot on! read more

The customer service I experienced here was excellent in my opinion. Coleen helped me with my purchase. She was knowledgeable, patient, and not pushy. She warned me of issues certain jewelry presents and guided me into purchasing a ring within my price range. Coleen explained the details of the jewelry (cut, clarity, etc.) and answered all my concerns. She took the time to follow up the next day to ensure everything was OK. I'd buy again from Skeie's. read more

I really do like the selection they have, really beautiful pieces and at varying price points. I stopped in there today and was walking around for 15 minutes and not one person offered to help me, plenty of employees walked by, they looked at me,made eye contact but said nothing. I left, met up with my boyfriend on his lunch break, and then came back into the store with him about 20 minutes later. Now I don't know why, but when I came in with my boyfriend somebody helped us literally within 30 seconds of walking in. The only reason I went back in was because I was really interested in looking at a few pieces. To be honest, If I can find the earrings I picked out somewhere else, then I am buying them from somewhere else. I really don't appreciate not being helped the first time I came in. I'm not sure why they didn't offer to help me the first time, but it was enough for me to never want to buy something from them. read more