They are amazing! I brought in a very sentimental watch because I could not get the back cover back…read moreon. The kind gentleman popped it right back on, and repaired another watch I brought in also but didn't charge me a penny. I will be back with all my other jewelry needs, thank you for taking care of me!

I had a good experience at Art's, even though the gentlemen there couldn't resolve my problem --…read morenot their fault! They were very kind about it. My older watch had stopped working, but it was made by a company that no longer had replacement parts. They diagnosed the issue quickly and were up front about my options -- and they didn't even charge me for the time it took to deliver the unfortunate news.

Excellent Service. Looked at my watches and repaired on the spot and I was charged a minimal feeread more

I love this store. It's a pleasure to deal with someone who really knows his business, especially…read morewhen so few people know how to fix things anymore. I was there recently with a music box, thinking maybe he could fix that as well. He doesn't do music boxes - but he not only steered me to a store that does (and gave directions), he called them to make sure. That's going above and beyond. I think this is one of Eugene's below-the-radar gems.

Excellent service and clear description of service and products…read more I needed a clasp on a bracelet fixed. Another local high-end jeweler said that it was not fixable, after they had kept it for over a month. They sent it out somewhere and have no in house expertise. At Willamette Artisans they described what needed to be done, the cost and that if it was not fixable, they would call me immediately. All was done inhouse. I am pleased with the results. Very upbeat and friendly service. This is a small business with limited parking. Street parking was always available when I visited.

Went to them to repair my loose diamond in my wedding ring, after hitting it accidentally on metal…read more Went to a previous place and was told I'd have to wait 6 weeks to have it repaired, while not having it in my possession all that time. Decided to check other reviews and found Willamette Artisans. Instantly when I walked in, they were welcoming, and knowledgable. They fixed it and polished it on the spot. Took just about 15 minutes . Looks beautiful! I'm so elated to have my ring with me! Thank you!

If you are in need of jewelry repair, come here! I brought the first batch of watches I needed…read morebatteries and repairs for on a Friday afternoon and they were ready the same day for a very reasonable price, in fact I was surprised how reasonable the price was. I am no longer scared to get batteries for the rest of my watches. The owner is super nice and very experienced in jewelry and clock repair. The shop is super cute, old school, I love it!

I took a 30 year old Mickey Mouse watch to Texley's to get a new movement and crystal for it. He…read morehad it for almost a year...he kept saying he was still waiting for parts for it. I decided to take it elsewhere and went to pick it up. While he had it, he damaged it even further. Instead of just the movement and crystal, now the minute hand was bent and the face was scratched and had some green and gold stuff smeared on it (looked like paint???). It was an inexpensive watch, but it had sentimental value to me because it was given to me when I was a child by my mother. She has since passed away. Now it is so damaged that no one will repair it. A wonderful memento from my late mother is gone forever. I wish I had never taken it to Texley's.

I brought a necklace in on a Wednesday to be lengthened. He told me to come back Saturday to pick…read moreit up. Showed up Saturday and he wasn't there. No sign of when he'd be back. Called and left a message and got no answer. Went back the following weds. Sign says he's out of the office sun-weds and will be back Thurs. Nowhere to find hours except driving down there. No return phone calls. Finally got my necklace back on Friday. Very frustrating to have to go there so many time to catch him when he happens to be open. But the necklace is lengthened as promised.

I took three watches here that no one else could fix. I was greeted warmly and all three watches…read morewere fixed within 20 minutes, I enjoyed some delicious food while I waited. Great place to go!!

I stopped by with a family ring we needed resized, they did a great job adjusting it to a smaller…read moresize and it came back just beautiful. My son was very happy when we gave it to him. Pricing was reasonable and work was done with the allotted time frame.

Customer service is friendly and they do beautiful work, beautiful displays and lots of nice…read morecollections of jewelry! Will go back when I need jewelry repairs or purchasing of new jewelry!

This is the only jewelry store to go to in Eugene if you're looking for honesty, authenticity and…read morequality. Highly highly recommended. Charles is very knowledgeable. It was an honour to do business with him. cbj, Eugene, Oregon five star rating

They are a pleasure to work with. The work they have done on my antique rings is always of the…read morehighest craftmanship. There prices are very fair. I love talking to Charles, he is so knowledgable and professional. His entire staff are excellent.

The very best Clocksmith you can get! My Grandfather clock…read morehad been inoperable for 2-1/2 years after a move. Cyrus came in my house, took my clock completely apart and repaired everything that I knew was damaged and other things I didn't even know were damaged! The intricacy, knowledge and care of his work was truly amazing. Please, if you need a clocksmith for your treasured clock, be sure to call Cyrus. You won't find anyone better.

Cyrus knows his stuff. He's newer to Oregon but he had a clock shop for years in California. His…read moreshop is clean and organized. No concerns that your heirloom will be lost in a pile of other clocks waiting for repairs. Give him a try. You won't be disappointed.

I brought my grandfather's Haid wall clock, my father's wristwatch, and an heirloom pocket watch…read morefor repair and they did a great job. Very friendly and professional. These types of repairs are expensive but worth the price if you value antique timepieces. I plan to bring a few more items in for repair soon.

I have been a customer for more than twenty years. I found on two occasions that repair estimates…read morewere excessive to the extent that it was 2 to 3 times the estimate at another highly qualified clockmaker. I also found that several clocks that were cleaned and oiled, were not actually cleaned, and some parts that should not be oiled, indeed were oiled. Maybe this was the cause of a problem that needed repairs. While appearing to be qualified, it appears that honesty and integrity are questionable. I cannot recommend the Clockmakers Gallery in Eugene, Oregon.

Just like for another reviewer on Google,  Jordans reset my diamonds very poorly. The staff were…read morepleasant and cost-conscious while planning my ring. But the ring came back a mess. The diamonds were irregularly spaced, tilted at different angles, set at irregular heights and they snagged on everything. The ring is too embarrassing to wear. They were unwilling to make any corrections without charging me and offered no compensation of any kind for my deep disappointment and expense. They blamed the problem on the varied sizes of the diamonds. If that were the problem, they should have told me they could only make an ugly ring with them.  They displayed no pride in their craft or responsibility for their sale. I took the ugly ring to Richard Gretz Goldsmith who is redesigning it from scratch with my diamonds at less than what Jordans charged me. And Gretz offers a guarantee that if I dislike the ring for any reason I get my money back. I wish I had seen the other woman's review before I took my diamonds to Jordan's.

I needed a new watch strap, and instead of selling me one, they fixed my old strap, and wouldnt…read moretake a dime. Pretty good for these days.