This is the only jewelry store to go to in Eugene if you're looking for honesty, authenticity and…read morequality. Highly highly recommended. Charles is very knowledgeable. It was an honour to do business with him. cbj, Eugene, Oregon five star rating

My wife and I had a terrible experience at this jewelry store. Initially, a younger girl was very…read morehelpful, setting us up to have my wife's wedding ring cleaned and repaired, and we even bought another piece of jewelry. However, when we returned, an older lady assisted us and was quite rude. A few days later, we realized the repairs we had paid over $800 for hadn't been done. When my wife brought the ring back, the older lady accused her of lying and bringing in a different ring. After a very unpleasant interaction, she finally agreed to repair the ring. However, when we picked it up, the main diamond's prong was still loose. Frustrated, we drove downtown to Willamette Artisans Jewelry, where we received excellent service and they did a great job. I highly recommend checking them out instead.

Went to them to repair my loose diamond in my wedding ring, after hitting it accidentally on metal…read more Went to a previous place and was told I'd have to wait 6 weeks to have it repaired, while not having it in my possession all that time. Decided to check other reviews and found Willamette Artisans. Instantly when I walked in, they were welcoming, and knowledgable. They fixed it and polished it on the spot. Took just about 15 minutes . Looks beautiful! I'm so elated to have my ring with me! Thank you!

Quality jewelry repair at fair cost. Parking is a bit…read morechallenging. Showroom small but adequate. Customers are given estimates on repairs and if any changes needed they will call. I recommend this business and will return for future needs or desires.

We love this shop! The owner's knowledge is amazing and he can explain things in terms you can…read moreunderstand. Anytime we don't know what kind of rock we found, we take it to Robert. We have also bought a trim saw there and different saw blades. We buy the grit for our vibratory flat polisher there. Plus yesterday I found out that he also carries silver jewelry wrapping wire. He has a large selection of jewelry and all kinds of stones. All for exceptional prices! Thank you Robert!

I take my grandson here to look at everything from rare rocks to 70 million year old spiders…read moretrapped in amber. The owner is a wealth of information and an absolute joy to deal with.The owner loves kids and takes time out show them something new every time we visit. Lately, I have been looking at some of the colorful minerals he has in this random selection and think about grinding some into watercolor pigment. The have reds, yellows and blues and I am thinking of making an Oregon split triad of watercolors. Imagine painting landscapes of Oregon - beaches, the high desert, ghost towns, urban city-scales - using 100% Oregon found and made watercolor paints.

What a complete waste of time. The shop hours stated 10-4, and when arriving at 1230pm for some…read moresupplies, no one would come out from the back to help. After 15 minutes no one helped us. Literally called out and said hello I think six times. Finally walked out and just as we were getting in the car a older lady came out and said could she help us. Well yes you could have if you asked 15 minutes ago!! Not sure the point of having an open sign when you are too busy to get up from your nap or not stop watching the price is right. Besides Bob Barker was better anyway!!

I don't want to give them a single star at all. Their rude, they act like they don't have the time…read morefor you I would never recommend this place to anybody. They're not even that knowledgeable honestly. I'm 50 years old my dad was a rock Hunter my entire life and I know things that he taught me, one of the old ladies actually called me a liar, personally I think that she tries to lie to people to get them to sell her their things super cheap cuz I know what I had I had 17 pound obsidian she tried saying it was Jasper.

I took three watches here that no one else could fix. I was greeted warmly and all three watches…read morewere fixed within 20 minutes, I enjoyed some delicious food while I waited. Great place to go!!

I brought a necklace in on a Wednesday to be lengthened. He told me to come back Saturday to pick…read moreit up. Showed up Saturday and he wasn't there. No sign of when he'd be back. Called and left a message and got no answer. Went back the following weds. Sign says he's out of the office sun-weds and will be back Thurs. Nowhere to find hours except driving down there. No return phone calls. Finally got my necklace back on Friday. Very frustrating to have to go there so many time to catch him when he happens to be open. But the necklace is lengthened as promised.

Victor, along with his wonderful wife Teresa, both give you the perfect personal service, attention…read moreand design and listen to what you're looking for so they can create a beautiful, everlasting piece of art of jewelry just for you. Plus, their handmade designs in their shop gives you a great options. They guarantee their work and are always there to check and clean your prized possessions. Please give them a visit and we can support our local businesses. This beautiful Ruby/diamond ring came to life with his guidance. So close to my lost engagement ring after 31 years, now at 35 years, I absolutely love it

I recently had a necklace fixed here and they walked me through all my options until we found the…read moreperfect resolution for my problem and budget. They were quick, friendly, and the result is beautiful and just what I expected!

Excellent Service. Looked at my watches and repaired on the spot and I was charged a minimal feeread more

I love this store. It's a pleasure to deal with someone who really knows his business, especially…read morewhen so few people know how to fix things anymore. I was there recently with a music box, thinking maybe he could fix that as well. He doesn't do music boxes - but he not only steered me to a store that does (and gave directions), he called them to make sure. That's going above and beyond. I think this is one of Eugene's below-the-radar gems.

I have had the pleasure of spending a lot of money over the last few years on the love of my life…read morewith Jewelry. We have an account with a major brand chain, and for the most part have always been very helpful, but this case just didn't happen. My love wanted a watch, and she is particular, but she gets what she wants and won't settle. The store we were at, didn't give that, hey I would love to take your money today kind of attitude and left the door open. So we went looking. Being at the mall you have a few other choices, but it was Harry Ritchie's where we found THE watch. Alan, who helped us provided the kind of purchasing experience and positive attitude, those in the retail industry should take a lesson from. Witty, funny, appropriate and knowledgeable, Alan sold the watch, because let's face it, there were four other stores where we could have purchased the watch. So, I am becoming a convert and in the future will always check here first. Plus, they are a local area retailer, so good for them, and thank you for the great experience! My cash will be back!

Purchased a simple wedding band. Needed to be sized and was told two weeks. Contacted store at two…read moreweeks and told it would be another week. Was threatened with possible restocking fee if I canceled the order. Went into store and told they have my size in stock. Treated rudely and zero understanding when I said wanted to cancel order. Did not have to pay a restocking fee. Question-where is graciousness and gratitude, not to mention customer service and satisfaction nowadays? Why didn't they call when ring became available? I will never tolerate bad customer service and no one should, ever.