Quality jewelry repair at fair cost. Parking is a bit challenging. Showroom small but adequate. Customers are given estimates on repairs and if any changes needed they will call. I recommend this business and will return for future needs or desires. read more

I have an old edwardian ring. They reset it with a new stone, it is polished, gleaming, wonderful work.

It's been over 4 weeks since my first call. I have called twice requesting a call back from Tanya to discuss the ongoing issue with my ring and the new setting they made. I have now lost two diamonds in 6 months. The first diamond I lost, they questioned me and didn't believe they made my ring. Mathew didn't even bother to check my records. I was met with attitude and made to feel as if I was lying. They fixed it with a cheap, darker looking diamond that stands out compared to the rest. This was in August of 2025. fast forward to Feb 2026, I lost another diamond in the same area of the setting. I have called twice requesting to speak with Tanya since she is who I sat down with to re-design my ring. Again, two separate phone calls and still no call back. The second call, I spoke with Mathew and told him I was not comfortable working with him after how he treated me in August. I am extremely disappointed with the lack of customer service and lack of call back to make this right. We spent a lot of money to have them redesign it and to "beef it up" with more metal and after looking at pictures of the previous setting and what it looks like now, I don't believe they actually added metal and now I'm loosing diamonds. They came highly recommended as a local jeweler but unfortunately I can't recommend them based on my experience. read more

The work done on all my jewelry was excellent! Timely and friendly yet professional with their work. Highly recommend.

They've got beautiful personal jewelry. The only thing that I was kind of turned off on was that I had taken something in there and one person quoted me a much higher price than the owner who came in and offered a considerably lower price . There doesn't seem to be a lot of communication between the owner and the appraiser. If you've got somebody that is handling your appraisals you definitely want to be on the same page or come to a conclusion together. Staff seems professionally polite. read more

My partner and I got our wedding rings custom made here! They listened to our requests and made us exactly what we wanted. They were super accommodating of the fact that we wanted lab made gem stones, which was fantastic. Another store we encountered was not as accommodating in that regard. They even got it done in a shorter timeline than they initially gave. My only complain was that my ring wasn't engraved when I initially went to pick it up, but they apologized and had it fully completed just a few hours later. read more

Willamette Artisans Jewelry - Jewelry Near Me - Eugene, Oregon

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If anyone asks me for recommendations on jewelry repair, artisan jewelry, or repurposing family heirloom jewelry, I will HIGHLY recommend Willamette Artisans Jewelry. Jane worked with me and was friendly, professional, prompt, and an excellent communicator. I had a jade bracelet that I wanted to turn into 8 necklaces and a pair of earrings. What I liked about how Jane worked with me was that she showed me many options on how it could be done, gave me her opinion, and then made me feel good about my decisions. She also explained that she didn't work on the jewelry as there were certified jewelers who did the work. Clearly she has been doing this for many years. Best of all, the final products turned out exactly as she had said. I felt the pricing was extremely reasonable and I couldn't be more satisfied. Thank you so much, Willamette Artisan Jewelry and shout out to Jane! I loved working with her! Lastly, everyone in the business is welcoming, friendly, and helpful. read more

I took a family ring into be repaired. Willamette Jewelry did an incredible job fixing the piece and then, when the sizing wasn't quite right, took it back to make the item fit perfectly. I'd highly recommend. read more

Let me tell you, Tanya is THE best. She made the processing of customizing our ring an exciting and smooth process! She listen to what we wanted, had expert advice on choosing a metal and stone, and answered/addressed all of our concerns. Unlike other jewelers we had approached for my engagement ring, Tanya was warm and welcoming and did not try to tell us what was she thought was best for our ring. (We had other jewelers say to us "I think white gold is best for you, this is what you want.) When described my dream ring to her. She sketched it out on a paper and helped us work through all our options. When we told her we wanted a hexagonal cut gem, there was no "well that's not a good idea/ i don't know if I can find it / it will probably be a lesser quality gem". She was just like "we'll send it to the gem cutters and get it EXACTLY how you want it!" It turned out to be destiny when she pulled out a tray of colored gems and I found the PERFECT Montana sapphire. My eyes locked on it and we knew it was the one. Karmin helped bring the sketch of my dream ring to life! We went with 100% custom, CAD jewelry and he was able to show us digital picture mock ups. Even when I couldn't figure out what exactly I wanted changed (a smoother/more delicate band) Karmin was able to understand what we were asking and the second mock up was perfect! Karmin then printed a 3D resin model of my ring so I was even able to try it on my hand before we went it to get casted in platinum! The whole process was exciting and perfect! And best of all they already have the design for my wedding band archived and ready to be made once we need it. 10/10 would definitely recommend these guys!!! read more

Willamette Artisans Jewelry - Jewelry Near Me - Eugene, Oregon

I had an outstanding experience working with Willamette Artisans Jewelry & Designs! They were very courteous and professional when listening to what I wanted to do in polishing and re-sizing my ring. They worked with me to make sure I found the perfect fit. Even better, they were clear about the timeline for the work and happy to help with shipping costs cross-country. Couldn't have asked for a better small business to work with; love them! read more

Willamette Artisans Jewelry - Jewelry Near Me - Eugene, Oregon

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Willamette Artisans Jewelry did an amazing job plating my favorite ring! It looks just beautiful and at a great price point too. I would highly recommend. read more

Willamette Artisans Jewelry - Jewelry Near Me - Eugene, Oregon

I want to second what Erika M stated without rewriting virtually the same review (she went through the same process as we did to create a custom ring). Tanya was fabulous. Helped me find the right sapphire (this was a replacement wedding ring as my previous sapphire had sustained damage) and sketched out some ideas after listening to my likes/dislikes. She was friendly, positive, and supportive through the entire process. Karmin was amazing as we worked through various changes, and the CAD photos and 3D printed rings were super helpful. 100% recommend them for any jewelry-related needs (wants)! read more

The owner is very nice and worked on a way to get these triplet opals set I bought in Australia. It was a set of three, one large one for a pendant and two other small ones for earrings. My girlfriend at the time, now my wife, had formally had spacers in her ears so stud's wouldn't work so they soldered on some clasp back hooks so they would work for her ears. This solved the issue but they don't hang straight. The main issue that bugs me, although my wife still likes them, is that they decided to do claw settings. This type of setting makes the black quartz backing visible. read more

Stopped in to see if they could size my ring or if they had ring sizers. They had some ring sizers which worked perfectly. In addition, I asked if they could take a couple links out of my watch while I was there and they did that quickly as well. Small shop, friendly people. Bonus-they have their own small parking lot which makes it easy to access. read more

We needed a ring repaired on short notice and they quickly made the repair and we picked it up 2 days later. The staff is friendly and informative and they took time to explain what our options were. We highly recommend. read more

These folks are awesome. They are delivering custom designed specialty items as I write this review. I love their customer service. Thank You Tanya and Matt ! read more

Quick update on the ring situation. My past review is 3 month's old... so the custom anniversary band made it that long before losing a stone. So... again... the ring is in repair. read more

We also got an heirlom wedding band refurbished at Willamette Artisan Jewelers and they did a great job on a difficult piece. They were upfront and easy to work with. read more

My titanium eyeglasses frame snapped in the middle. Not many people repair such a thing but Willamette Artisans was Amazing. Great communication, FLAWLESS workmanship, good price and done early! HIGHLY recommended. read more

What a DRAG when your finger changes sizes on you (yeah, 2-3 months later, it ain't going back!). Took my 18K Celtic wedding band for resizing and the job done was amazing and the polishing made it look new. Price was beyond fair. I had taken an antique pocket watch bezel there once a few years ago and needed the gold to look like Silveroid and the matching/job done was fantastic. Great folks to deal with and customer service oriented. read more

I took 3 rings in to be sized and one to be updated with new diamonds. I called on the day the first two were supposed to be ready, they hadn't started working on them yet! And the jeweler who has it is 'out sick'. I explained how I really needed one of the rings for a memorial service that week and they did get it to me before that. But the third ring - which has now been there almost a month... Promised date was yesterday, so I called and they said it was still being worked on but would be ready after 3pm. I said I'll come in the morning. "Ok, we open at 10am". I drive up there today (30 minute drive one way) and it's not ready. It's not even started. And guess what? The jeweler who is working on it is "out sick"! I'm not happy. All the fun of having these rings fixed has been sucked away and now it's just annoying and costing me too much time and money. Wonder when I will get my ring back?? read more

Took my wifes hinged mechanism wedding ring that was getting loose about 3 years ago and was fixes perfectly for a small charge.Today 6-7-23 I went back again as it as it was having the same problem. They fixed the ring,and cleaned and pollished it in about 15 minutes while I waited. No charge. These people are awsome. Perfect service and experiance. I highley recommend. Stephen Riley read more

Tanya and her staff at Willamette Artisans are a joy to deal with. Tanya is the owner and operator of Willamette Artisans. That's always a big plus! In my opinion, they take more pride in their service and results. Tanya took the time to go over her evaluation of my jade ring and prepared a thorough, detailed, and very professional appraisal documentation packet. When a private sale of this jade ring fell through, I went right back into Willamette Artisans and was assisted in consigning the ring. I was so impressed with Tanya and her staff that brought a box of inherited jewelry in for evaluation and consignment. They were quite busy, and I didn't make an appointment, but Jane helped me with this tedious process, anyhow. While waiting, I browsed the exquisite, beautifully displayed, and reasonably priced jewelry pieces. Locally owned and operated businesses are becoming a rare commodity. They are more personable and friendly, and this is certainly the case with Willamette Artisans. read more

First let me say that I didn't give 5 because I believe there is always room for improvement. I took wedding set to be sized and joined. Returned when promised. Work was of highest quality. Staff super friendly I was informed that free inspection and cleaning. Would be in 6 months. And I will be returning at that time. To bring more of my jewelry for continued care so I'm thankful to have found someone I trust to take care of my needs since moving from California. Robin Fee. read more

I had an exceptional experience at Willamette Artisans Jewelry. I had a ring sized, earrings made from my mothers wedding ring, and also a pendant from a ring!! They have been very helpful and professional, they seem to know just what you want!! read more

Really sad. I had a bunch of my grandmothers clip on earrings made into studs. I spent over $800 on this project. In the end, none of the earrings worked because the holes in my ears were too small for the studs. I selected the back type that you screw on so I wouldn't lose the earrings, but was not informed the the diameter of the backs tend to be larger with this style, and thus might not fit into small earring holes. I asked if they would fix the backs and unfortunately they were unwilling. I just feel like "experts" should be aware of the tiny details when taking on large and sentimental projects, and should be willing to acknowledge their blindspots and correct for them. Hopefully one day I'll be able to wear my grandmas earrings ams think of her. read more

Customer service, professionalism, timeliness, and creativity are top notch. I needed a replacement wedding ring for the one I lost. I had a lot of old jewelry I couldn't wear due to a metal allergy. And I had a style in mind that I loved. Tanya and her crew took all of this and created an amazing (and affordable) diamond and ruby Art Deco-style ring that takes my breathe away every time I look at it. What a local "jewel" we have in this store!!! read more

I wanted to support a local small business and regret it. First experience was involving a mistake they made in ordering me the wrong sized earring backs then making an attempt to blame me. I requested a refund as the appropriate backs were over $100 and not in the budget. Jane was rude enough to assume I would ask other people to pay the difference rather then admit they made a mistake and correct it. I eventually received backs but not without several calls and attitude. Stupid me also dropped my wedding ring set off to be soldered. At drop off I had to a request a receipt that I was dropping my rings off and Jane gave me a sticky note with her signature on it. No intake process at all but I still gave them my trust regrettably. My diamonds rings were placed in a little ziplock with name written on it and tossed in a bin. One week later the soldering has failed and I'm left with damaged rings. Can't get the owner to call me back. Taking my business to Skies where they have a thorough intake process including pictures and documentation of your precious diamonds.... While stood around in their shop I overheard advice given to a man who was attempting to have his partners rings repaired. It looked like a simple gemstone ring and was told it would be less expensive to just replace the ring and I believe he did. There is no care to the sentimental value of a customers piece. read more

If you want a custom piece of quality jewelry made for a reasonable price, THIS IS THE PLACE TO GO! We recently had them design a new ring for me from my original diamond solitaire plus some inherited diamonds. The final piece is stunning and I get compliments on it often. Excellent service and quality. read more

As a vintage costume jewelry dealer, repairs come up fairly often for me. Tanya and Susan are great to work with. Karmin is a master craftsman and will always take the time to discuss repair work with me. I'm quite picky about things looking as close to original as possible and my expectations are always exceeded! I moved to California several years ago and I still send them my repairs. read more

Look no further, you've found the right place, especially if you want the personal touch that is so necessary when making a large dollar decision. Tanya and Cherie will get you the best deal they possibly can, and they'll do it with the most honest and sincere approach around. There are a few other decent spots in town, but after shopping around, I can guarantee that Willamette Artisans is the best. read more

If you want to get sold generic jewelry at very inflated prices. Don't go to Willamette Artisans. If you want a thoroughly enjoyable and affordable place to see your visions brought to glittering life this is the place in Eugene. Tanya and Susan are wonderful to work with and Karmen is a pro. My highest recommendation. Penn Rettig II, CFP, CFS, MBA read more

Tanya & Karmin are amazing! If you want to have something made, you must go see them. My husband had my engagement and wedding ring made & it is incredible. You will not regret using them!!! read more

I recently went to Willamette Artisans to get a ring, that was my grandfather's, resized to fit my fiancee. They did great work! Since they polished it as well, the ring looked brand new. And while I was there I asked for an appraisal on how much it would cost to slightly resize my own ring, as it was my mother's and just slightly too small. They ended up being able to stretch it for me right then and there for only $20! The staff were kind, knowledgeable, and personal with all other clients I saw come through the doors. Would recommend to a friend! read more

In the Summer of 2016 I started looking for engagement rings for my girlfriend. Once I met Matt I knew I wanted to have him bring the vision to life. He already had in his inventory a beautiful pear shape diamond that was perfect! He proceeded to make the prettiest rose gold ring I've ever seen. I had seen many pictures online when my girlfriend and I were looking at inspiration but once I saw the ring completed, I couldn't find the words to explain how perfect it was! Matt and Willamette Artisans have gained a customer for life. My girlfriend fell in love with the ring and she tells me all the time how good I did, though it was WA who did good! She tells me all the compliments she gets on the ring are exactly what she wanted to hear, "it's so elegant" people say. That's exactly what it is. A beautifully crafted piece. Look forward to coming back to get the wedding band completed! read more

Willamette Artisans Jewelry - Katie &Thane engagement ring - Jewelry Near Me - Eugene, Oregon

This place is a laughable ( The Lady at the desk was rude ! ).. They wanted 150$ to refit a ring worth 50$, in addition to 300$ to have a stone cut and put into it..... Which they are not even able to do at their shop...Beware of the fake reviews on here..... read more

While visiting Eugene and working at my son's house I tripped and sprained my ring finger. By the next day my finger swelled so much that I could not remove my wedding ring. We visited Willamette Artisan Jewelry and Donny was able to cut the ring off of my finger. He also did a rush repair job as we were returning home in only a few days. The job came out perfectly and there is not any way to tell where the cut was. Our thanks to Donny and Mary (?) for such caring and great work. read more

Went here to get a new silver chain for my necklace. Quick, easy, affordable, and the people were nice

Great service, knowledge, customer service, and very fair prices. I was in a hurry on the day before Xmas and got just what I needed.