My husband broke his screen on his phone and nothing worked…read more They fixed it , had to order the part and it took 3 days since it was The Weekend...but they did a great job.

They always are very helpful when I've gone there for different problems I was having with my…read morephone!! I highly recommend CPR!!

I always have excellent customer service at AT&T corporate owned stores. This is the trick to it…read moreall and that is going to a corporate owned AT&T store not an authorized retailer. The store at Valley River in Eugene, OR is hands down one the best run AT&T stores in the country with some of the most friendliest and most knowledgeable staff there is. Been going to them for over 15 years and is the reason we stay with AT&T. Good customer service is essential and you won't find better service than this location offers. Nona the assistant manager has always gone above and beyond to take care of us every time we are there even if it's behind the scenes and we don't get to see her. She is a crucial piece to why they deliver above and beyond your expectations.

Kurt was super helpful and cool! His knowledge and patience saved me $15 a month! Great locationread more

I'm looking for a phone to replace the one my son has, an IPhone 5 from Verizon. Tired of getting…read morerobbed by high prices from Verizon, I come in and meet Taylor and Trent. These two know their business and are very competent. I really don't want or like the newer phones with no buttons, so they set me up with a decent iPhone 6. $200 and no strings attached, RockStar! We did have an issue and went back to see what could be done. These guys are good! They ended up swapping the phone out and verified everything was working before we left the store. Very refreshing to find some honestly decent customer service these days! Especially from these two who really know what they are about. Keep up the good work, when my phone dies out I'll be back! ....my son is happily setting up his new phone..

I have bought several phones for my family here and have 5 phones right now that have originated at…read morethis store. I've had a lot of help from them setting up those phones and dealing with the kinds of things that can drive me a bit crazy with cell phones. They have worked with me and my family. I depend on them. This store is excellent! I could not recommend this store more. See them.

absolute zreo stars theyre a scam do not buy from them they will not refund you when you get a…read morebroken unusable macbook. please please please be warned ive been fighting for a refund for a month and they have the product. the geek squad confirmed they sold me a broken unusable paperweight. please do not get scammed. how walmart even allows them to sell under their name i dont understand but they will be pulled soon ive been working with walmart to provide all evidence. clearly theyre getting multiple complaints for good reason. this company is the definition of scam. be

Wireless Source lies and deceives customers. They sell their products with flawed screens and…read moreuseless chargers. And blame the customer. When I requested a refund immediately after my child opened her iPad for Christmas that I purchased on Amazon third party seller WirelessSource. They told me I would receive a full refund. Then they didn't issue a full refund even tho I followed all instructions to return the device. They then told me it was my fault the item was damaged ! THEY ARE LIARS!! They are dishonest of the quality of their products and sell them on amazon to steal from people!! They tell customers one thing and then change the resolution, very awful and poor service ontop of selling faulted products!! I even had given proof of the items and timelines, this company robbed my daughter of her special Christmas gift and they stole my money!! They are very awful nasty people , they will do anything to gain money THEY ARE SCAMMERS!

Outstanding experience - saved us as customers…read more We had an incredible experience with Verizon - Coburg Rd, specifically working with Mike and his team. Mike accomplished in 2.5 hours what another Verizon location could not figure out over an entire month of multiple visits and many wasted hours. He took our absolute mess of a $2,400 bill, identified and removed lines and fees we never agreed to, and rebuilt our account with a clean, correct setup from scratch -- all without a single issue. The visit itself was great from start to finish. I've seen reviews mentioning long wait times, but honestly, that's easily solved by scheduling an appointment. We were seen within 10 minutes of our appointment time -- smooth and stress-free. This team truly deserves credit. We were fully prepared to cancel everything, and this was our last attempt before walking away. I'm so glad we chose this location. Mike and his team completely turned the situation around and earned our trust back. Highly recommend. If you're dealing with billing issues or a complicated setup, this is the place to go.

Customer Service(Phone) is horrible…read more They use to be good. Try a provider who you can call and rectify a problem. Not get bounced around, then disconnected.

I bought phones for DLW and myself about a year and a half ago. Mine has developed a problem with…read morethe earpiece that makes it unusable as a phone. We made a trip to VRC to see if they would help out, even though I didn't have insurance. They have upgraded from a kiosk to a full-fledged store since I made my purchase. It's fairly spacious and nicely laid out. It also has plenty of staff on hand, all armed with tablets to make the service more consistent. We were funneled to a college-aged kid named Dominic. He could not have been more helpful. Yes, he tried to upsell us on a tablet, but that's his job. He did what he could for my situation, getting me a manufacturer's warranty replacement, so I can keep going until my contract is up. There is enough competition for mobile devices and plans these days that service is a make-or-break consideration. This location of Verizon does it right.

What could improve? Well, to start with the wait time. And then there is employees that are not…read morehelpful, contradict what Customer Service tells the customer, and then adopt somewhat threatening demeanor when the manager has asked for

I've been to this location on a few occasions and every time got efficient & responsive help. I was…read moretraveling overseas and wanted to ensure my phones were unlocked--both of my phones require SIM cards. The rep told me what to do but he ended up helping me nonetheless. As a matter of fact, there was an issue and he said to call AT&T. He said to call from the store and he'll be there for additional help. It all worked out and my phones were unlocked, ready for travel. Flash forward to my recent visit--I wanted to purchase a replacement iPhone. I already had an idea what I wanted and Rheanna was so helpful with my purchase, answered my questions about the 14 versus the 15. Decision made, however, the particular iPhone 15 I wanted, wasn't in stock at this location, so she called another location for availability and it was. She asked for it to be transferred to this location and I got the phone I wanted without needing to shop elsewhere. Rheanna went above and beyond as a customer service rep. Great customer service!

I had changed services and the manager at the time Siggy helped me, offered a no more than $110…read morerate per month. I get my first bill and it's $300. I go back to the store and apparently he no longer works there and there's a new manager who's name is Travis. Absolutely unprofessional, using profanity. We had to turn our old phones in to get the rate we were originally quoted. We turned our phones in. Now the new manager( Travis) is saying we should have kept our old phones and now there's no way of getting them back. I am highly disappointed with the way AT&T has handled this. We would have NEVER changed carriers to AT&T if we knew this was the way they did business. Shady and unprofessional. I will take them to the better business bureau for this. This is theft and this location needs to come up with a resolution.

Today we went to AT&T we had a really nice man help us his name was Diego he was willing to help no…read morematter what he explained everything so good now we know a lot he was really nice to all we need more people like him

Don't waste your time. Unwilling to even try and help. Had to drive to valley river store to get…read morehelp.

After visiting Mac tonic, I was given a great tip recommending Devote 30. I was greeted by very…read morecapable man, who gave me great advice regarding a SIM card.I returned a few days later, to ask about cell phone plans, I was paying $80 a month, with the evil corporation Verizon. I plan on going with a $33 a month cell plan, suggested by staff. I do wonder why anyone would go to an another cell phone provider.

It's a mystery to my why everyone doesn't do business here. The owner, Jarrett as well as his…read moreemployees go beyond all expectations to provide great service, and the products they offer have given me fantastic phone connectivitiy and function for a third of the price of big name cell companies. I've been a customer for 20 plus years, and so many times when I've lost my phone, had it stolen, couldn't figure out a problem with it, Jarrett has not only solved the problem but also has been a rock of reassurance that it is not the end of the world, my data can be secured, all can be put right. Also, if you have any question at all about cell phones, these people have the answer. Devote30 is simply an 10+ out of 10 business.