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Eugene, OR

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Web Picture Frames

4.9 (82 reviews)
Open • 9:30 am - 6:00 pm

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Poor customer service

BUYER BEWARE: I had multiple issues with a custom frame and the company refuses to correct. The frame did not include a mounting board sized to the full opening--only a cardboard insert the size of the artwork--so the piece doesn't stay in place. I noted my artwork is 3/4" thick within the order, but the frame with the liner doesn't accommodate that depth. The art protrudes from the back, so the frame won't sit flush against the wall. They claim this setup is "very common," but I've never seen framed art that doesn't sit flush against the wall. In its current state, the frame is unusable. While offset hooks were included, this wasn't disclosed during ordering--I would have chosen a deeper frame had I known. I had two orders with this framing company and received a courtesy call to clarify the other frame, which came out perfectly, yet no one flagged any issues with this frame. The inconsistency and lack of accountability are disappointing. I won't purchase from this company again, they do not stand by their work.

Frames & shipping packaging.

Fantastic packaging. Outstanding quality in the frames I ordered. Absolutely no problems whatsoever. My former supplier was a nightmare with damaged components and a rude/unhelpful customer service person. SO GLAD I SWITCHED. Beautiful finish on the two frames, 30" x 30" satin white. WOW! What a relief to receive something so perfectly packed with Grade A components. I highly recommend this company--and their pricing is even better than my former supplier. GREAT all around! (Attached pic are the unpacked frame components & packaging and my artwork waiting to be frames.)

Amy S.

I purchased a mirror on ebay earlier this year and it unfortunately arrived broken. I have never been very crafty, but really like the mirror and wanted to save it, so I looked up options on repurposing the broken glass pieces. I found an art project within my limit skill set, and decided to put it back together and frame it. For that, I needed a custom frame, and something that looked nice, but was easy to build, and within budget (since I didn't know how it would turn out, I didn't want to invest much additional money). I found Web Picture Frames and a simple custom metal frame was the way to go. They had a ton of options and I was able to see which would work with a mirror glued onto wood with raised glasses bubble things as a border. My purchase and my project were both successful. The mirror turned out very fun and unique (though, I don't really know what to do with it at this point, since it was originally intended as a gift). The frame really brought it all together and it was super easy to assemble (even for me!) I've attached a pic of the final product, but it really doesn't even do it justice. It's such a nice frame and I love it and it was very affordable!

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11 days ago

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1 year ago

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Scott L.

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3 months ago

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27 days ago

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8 months ago

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Scott L.

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6 months ago

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Scott L.

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6 months ago

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Scott L.

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1 year ago

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7 months ago

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Scott L.

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6 months ago

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Scott L.

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6 months ago

I have been ordering from Web Picture Frames for a number of years now. The frames are gorgeous and the packing/shipping is outstanding.

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Scott L.

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2 years ago

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2 years ago

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Scott L.

What a great complement thank you!

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1 year ago

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1 year ago

Easy to use system, great selection and timely service!! Also had great help in the shop, Vistra Framing.

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1 year ago

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Scott L.

Thank you so much for telling your great story with others.

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1 year ago

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1 year ago

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3 years ago

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2 years ago

Best Frame Company I have ever worked with, FANTASTIC customer support!.. Website works extremely well even on customer support!

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3 years ago

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3 years ago

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2 years ago

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2 years ago

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Scott L.

Thank you for the great review. Glad you loved our service.

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3 years ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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5 years ago

Great place, excellent quality, very reasonable prices. Helpful videos on the website how to assemble.

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Ask the Community - Web Picture Frames

Review Highlights - Web Picture Frames

“com that looked museum-quality for about a third of the price, even those these were nonstandard sizes.”

Mentioned in 12 reviews

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Vistra Framing & Gallery - 13x10 watercolor In wood frame and 8 mm mat.

Vistra Framing & Gallery

4.9(19 reviews)
0.0 mi
•$$

Wow! What a great local business. I can't say enough good things about them. I just needed a simple…read moremat cut to frame a print in an old frame that has some sentimental value. Not only did they cut the mat while I waited (all of five minutes), they treated my $10 job like it was a major project. I really appreciate that level of professionalism. And bonus: If you *do* need to wait a few minutes while they are providing your amazing customer service, you can browse their beautiful gallery. I was helped by a gentleman named Alan and he was just great. Highly recommended and I WILL be back!

I needed to frame a watercolor painting under a short deadline for an art show. I called Vistra and…read morewas assisted, over the phone, with the decision to use their website to order all of my framing materials for "DIY" the assembly. I was a little hesitant at first, but the kind gentleman reassured me and explained how to do it. This was also going to be the fastest and least expensive way for me to get my picture framed and also meet the deadline. The website was easy to use and I was able to select from a number of frames, mats, and glass or plexiglass. Three days later, my framing materials were ready. I picked it up the following day and the gentleman at the counter explained to me how to make sure and put it together correctly. I brought the picture home and put it together, and the result was beautiful. I highly recommend this frame shop for their excellent service and cost effective Do-it-yourself framing --if that's some thing you're keen to try. I'm sure having the piece professionally framed would have resulted in excellent quality work as well. I would trust them to do this if that was something I needed in the future.

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Vistra Framing & Gallery
Vistra Framing & Gallery
Vistra Framing & Gallery

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Michaels

Michaels

2.7(34 reviews)
3.3 mi
•$$

My experience with Michelle and Misty today at this store location left me with one of the best…read morecustomer service interactions ever. Earlier this month I bought a 12x18 frame for a concert poster that's been on my wall unframed since 2014. Unfortunately the frame that I'd bought, broke the minute I got home. Last Saturday 12/1/18 I returned to the store location to exchange the frame for a new one. Unfortunately the store was completely sold out. Michelle and Misty stepped in at this point and went way above and beyond my expectations. They offered me a new frame at a higher value because the store could not provide the same original frame. This matters, because money matters; and because I know that they did not HAVE to do this for me. It is because they understood my situation and they stepped in like true professionals. This experience and interaction left such an impact on me. I am still truly excited, relieved, validated and grateful!.

I have bought fabric here multiple times and the "cut bar" is a joke. Each experience I've had has…read morebeen terrible. It is always difficult even find someone to cut the fabric. And then the person who cuts it has been rude and treated me like I'm doing something wrong by even trying to purchase fabric. They are miserable and their set up is a joke. It takes so long for them. I tried to help the lady and she snapped at me and treated me like I'm the idiot. I'm scared to go back next time I need fabric.

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Michaels
Michaels
Michaels

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Web Picture Frames - framing - Updated November 2026

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