I would rate it less than 1 if it was possible. After 3 international calls regarding our TV box, which would drop recorded programs, and then maybe, maybe, the next day they would return. I spent at least 3 hours with these folks. First it was a system issue (didn't fix anything), then something else (didn't fix anything), then a fix and the person was to call me back the next day (didn't happen). Supposedly, there is a next x box at the local store in Eugene, Or that I can pick up. But their phone number doesn't work. If I had an option, I would drop everything we have with Xfinity...the worst customer service that I have ever encountered, any where for any thing. read more

Customer service .. 30 min and 5 transfers and still couldn't get help. I'm glad that I will never have to deal with this rip off company ever again .. I don't even know why they are still in business read more

This company is an absolute joke. First off their "customer service" line is a "piss off their customers line". It sends you in circles, and instead of letting you speak with a rep, it hangs up on you. They keep shutting off my internet, and when I investigate, it always says that it is scheduled maintance. Here's an idea.... if you're shutting off a service that we're paying you to use, maybe NOTIFY YOUR CUSTOMERS BEFORE you leave them stuck without internet. I have work to do, and then I use my internet to relax, before going to bed. Now I can't complete what is needed, nor can I do my normal evening routine, because you, and your customer service, are amongst the worst that I've ever dealt with. You can remove 5% of my service, and you think that it is fine, but if I gave you 5% less money than we agreed to, you'd send me to collections. Kindly go f*** yourself. ​ read more

Lost my internet service and can't get someone on the phone to talk to me about it. I have done the AI stuff already. They just won't talk to you person to person read more

What a ripoff. After years with Comcast/Xfinity and paying through the nose for mediocre bandwidth and dropouts, finally Hunter Communications became available in our area, and the fiber optic bandwidth is great (about 4x) and our bill is about 1/3 of the Xfinity. Dropping them was a real ordeal with lots of waiting and being forced to talk with people whose accents and call center background noise was a challenge, and then having to tell them repeatedly I don't want any more to do with them. SHEESH... read more

Xfinity's service is still the WORST. Last month (see my last review of 12/14/24) one app would not load. After several days of waiting, it finally was fixed. Yesterday, ALL my apps failed to load. TV works perfectly. I called customer service and was promptly called back. The nice CS rep did not give me a hard time about a free appointment from a tech (I am disabled), and set up one for tomorrow afternoon. Whether the tech shows on time, or shows up at all, or shows up prepared to make the repair remains to be seen. I will report back to you about the experience. It would be nice if the tech could cure the underlying problem so that the disconnect from the internet does not reoccur in two more weeks. read more

This company suck. They quoted me $124 for my service and then charged me over $160. The customer service is absolute crap. I was passed back and forth between the internet and mobile branches 8 times. I was on the phone for over 4 hours. I am going to be finding a different provider. This company is a waste of time and money. read more

Took 45 minutes to talk to a human being then when I finally got there I had to talk to a virtual assistant. I got there right when they opened somehow it still took this long. read more

i pay $110 a month just for your garbage internet to always drop every single night when I'm doing something. would not recommend to my worst enemy read more

This has got to be the worst cable network in the world! I moved in to an apartment that offers xfinity, I bought all of the equipment and scheduled for installation. The cable guy never showed up and after five phone calls I found out that I needed to pay another hundred dollars for the installation. I paid for it and scheduled it and he still didn't show up I don't know if he ever will. It's been two weeks now and they say they can get some one here a week from now.... How's that for service? read more

Well I have plenty much no other choices. Their customer service is awful. It is almost impossible to get to a person. And if my internet service isn't working, suggesting I go to their website insults my intelligence. They screw up my bill regularly, requiring a monthly call. They promise they have corrected the problem. They haven't. when you do get a person, they are professional and understanding, probably because they hear the same complaints all day long, everyday. read more

I've been an Xfinity customer for 12 years. Every 1-2 years you have to contact them to "renegotiate" your internet/cable package. The new package will invariably be $20.00 more per month, but now you don't even get to talk to a person. read more

Website sucks too! Cant access anything because Im a "secondary user." Even though I have already been on the phone with Comcast to fix that. Many of the links dont lead anywhere at all, just splashes back to the homepage over and over. View my bill? Doesnt work. Streaming TV? Doesnt work. Wi-Fi on the go? Doesnt work. read more

I used to like Xfinity until recently. Charging a loyal customer a move fee, then another $10 p/mo because I don't want to do auto pay. I spent 2 hours trying to set up new service on Friday and over the weekend. I get to the new location and there is no active service when I call to activate because the guy on Friday set it up for a house that I sold 3 years ago. The robot phone system is terrible. It seems that Comcast/Xfinity and Century Link trade being good and bad guys every few years. I'm holding the Xfinity long enough to get the Century link setup then getting out! read more

I don't know how people can continue to afford this as the prices have gotten more expensive as time goes on. The service here is a joke, better plans can be offered / found online than the ones that are quoted over the phone through these people. The facility, not far from Valley River Center, is the only place to switch out a modem locally. I suppose that beats having a tech person come in or sending it via snail mail to Comcast directly. With little major ISP competitors (Time Warner, IO, etc.), Comcast wins in a landslide for those who need high speed and require the same service practically everyone else is getting. I've had occasions where spotty connection leads to outright failure for several hours to even days. Its been awhile since I've been a paying customer in the area, I can only hope that the situation has improved. read more

so so slow--intermittent service..many visits to correct things but my Internet connection is horrible. I had better service in Napa CA 17 miles from town with Valley Internet. It is a trial to use Xfinity but what other choice is there? read more

What a disgusting and sneaky internet service!!! My bill went from $59 -$91 without any warning! They don't email you, call you or give you any type of courtesy call, letting you know that your bill or promotion is about to change! They're nothing special, the speeds get bogged down during peak times because you're sharing with every other xfinity customer at the same time! $59 was even too much! I started as a new customer at $29 a month and then of course it just kept going up! Same excuses given as all the other scam artist big internet providers, but same shitty speed and service! Disgusting! read more

This is a nation that ranks 17th in the world for internet, and we pay the most. Comcast is one of the biggest corporations in America, they aren't rich- they're "we could murder someone on live news and still win the court case" rich. And internet has become a human necessity, to pay bills, educate, communicate, and entertain. And STILL they have fucking overage fees for INTERNET. read more

Xfinity/Comcast hell. Imagine every time you want to watch a show, it randomly decides to give you "descriptive narration ": a move for move , action for action vocal narration with someone explaining everything that is going on.! It takes a half dozen menu steps to turn it off. I NEVER want it on, but it's getting more frequent every day. Numerous calls, ridiculous prices, horrible service. I have lost internet service a dozen times in three months. I had NO PROBLEMS for 20 years with another provider at my last location in another state, and the last 3 months with Comcast xfinity has been NOTHING BUT PROBLEMS for WAY too much money!!! Customer service from these people is the WORST! NEVER GET COMCAST/xfinity!!! I'm ready to cancel including the $200 penalty for early cancellation.WORTH IT! read more

Some of the best service I have had when dealing with technology. Chandler was extremely helpful and friendly to my friends and me. Answered all of our questions and didn't make us feel dumb for asking them! Love chandler!!! read more

Let's start off on a positive note. In 4 years of Comcast cable internet, I must say that the up-time is very good. Only a few service outages- the big one caused by a contractor (non Comcast) yanking their fiber optic cable out of the ground near Coburg Rd years ago. OK, now the nitty-gritty close to $80 / mo for just internet service is high. But, I pay it because there are no other options that approach 50 mbps in this town. So why the two stars you might ask. Let me tell you.... tonight all I wanted to do was change out my cable modem. That amounts to giving Comcast the Serial No, and the Mac ID number of the new modem. They place it in the system, and done. I've done this before. Comcast chat this evening close to 1 hour and was passed to 4 different people. Basically, I went through the entire process twice, best I can tell. Also, hate the up-sell!... want to add this, that, and save $..... NO! Just give me decent customer support. So, 4 stars for speed, minus 1 for price, and minus 1 for inept and long technical support. Good luck. read more

One star is one too many. I have never delt with such horrible service AND customer service. I NEVER LOSE MY TEMPER.... UNTIL TODAY!! I cut my ties with this company who obviously doesn't want my business. read more

An absolute joke of a company. Been with them for 8 years and it's always a run around with these people. Raising my pricing with out notice, not sending my bill and charging me for a month in advance for services not yet rendered. Unhappy people on the other line 95% of the time. They have a monopoly on high speed internet or else I would have left long ago. Sick of this company and their people...I wish there was a company with the same great internet with a different team in the other end a company that is transparent in the practices. read more

Ok, the basic cable is cheaper than a dish, but it still isn't that great. They reel you in when you call for lightening fast modem service, convince you the cable package with it is awesome and 3 months later you realize you are paying a butt load of cash for crap tv. Still to basic for $15. At least you get E! and can keep up with the Kardashians, ha. read more

Worst most unethical cable company in the world. They make people who can only afford the basic package, bend over backwards and sign up for automatic payments through only the app or website (even if they have your card on file when you call in) in order to get the promo price for basic package - it's ridiculous, and it's a 'new rule' as of this year. I don't know about everyone else but this company feels borderline Communist. read more

$94.00/month for 10 channels and internet service unless I want to sign a one year contract. They should be in jail.

The absolute worst company of all time. I was double-billed for my service, then told that I didn't pay my bill. After reciting my billing history and payments for the past 6 months, the loyalty department rep admitted it was an error on their part. They promised a credit would be applied to my bill--NEXT MONTH,--but I still have to pay the double-bill this month. Sorry, that is just how their system is set up. Can they provide proof that a credit is being applied? No, sorry, but you will see it on next months bill. Additionally, cancelled my service three times in one month, due to a request to stop service at the end of the billing cycle. Each call to reinstate service was a one hour debacle. Not worth the price. Not worth the hassle. read more

I have been reading all the negative reviews? They must be from people under 30 years old. Comcast is so much better and faster then old days cable from 90's and earlier. I have been very pleased with how fast they take care of my problems. It is expensive but you get what you pay for. I think they do a great job. Keep up the good work. H.M read more

Billing issues and no response..Xfinity service is down! Geez..really Comcast/Xfinity?? They would be happy to contact me in a few days. If you paid your bill that way..pretty sure they would cut off your service? I want a credit for every time service goes down!! read more

Please get 2 lines ..one for billing questions and payments and one for tech questions and new service questions that go on for an hour...people have lives...and yes I'm well aware of your pay station but when my account amount do is 154 and it says 318 we have issues... read more

I cannot believe this company is still in business. They advertise all these great services at great prices then you try to get them..... $120 a month for internet and not that many channels. My bill randomly went from $120 to $187 called and spoke to someone who didn't really know why that had happened... why do they not know what happened ? If they don't know who the hell does ? They also clearly have their customer service reps out of the USA it was almost impossible to hear or understand them making it very very frustrating. I also was using their weekly internet passes while I was traveling it was supposed to be $19.99 a week. They were charging me 2-3 times a week for a weekly charge and service. I called them of course they had no record of any of these charges. Ended up paying over $100 in over charges I was never refunded. This month was trying to pay my bill online and their site kept giving me communication errors and I was unable to pay trying evrry day for over 3 weeks. Finally had my service disrupted and called wherever their idiot customer service people are couldn't hardly understand this chick at all. Sounded like she was in a cave underwater. Super annoying, she also barely spoke English. She said there were all these late fees which I said I'm not paying as I've been trying to pay online for 3 weeks and being internet providers shouldn't they have a website that works ? She tries to sign me up for auto pay. Told her there's no way in hell im doing that as I already had to cancel a debit card for them over charging me. They also had a special advertised all over tv for a $5 a month Ipad. Tried to order it on their website for couple weeks that of course didn't work. Finally called their winning customer service people yet again and was told I wasn't able to get the advertised special as I didn't have enough services through them. Cable, internet and wireless services for over $200 a month didn't make me eligible for it. I can't imagine what services you would have to have and pay to be eligible for it. This company is from Hell their customer service people suck beyond any other I have ever experienced. Get a website that works and some customer service people that speak fricken English and stop ripping your customers off. Beware of this company they will find a way or many ways to rip you off and make you crazy. read more

Can I give a negative star review? Over priced. Amazing (sarcastic) service. How can a company charge so much for so little? What a joke

Do not sign up with XFINTY they will change your price of your services without notice and then when you call to figure out why the customer service agents are rude and will not answer your questions. I started my internet service with XFINTY 2 years ago. The first year I got the new customer rate. Then After the first year my price jumped $10 a month without notice, but I was ok with that because I figured my new customer discount was over, mind your I never signed a new contract with them so I figured I was paying month to month and that was my price permanently. Then after the 2nd year my price jumped by $30 to $87 dollars a month (their internet service is in no way worth that price). So I call customer service to figure out why my bill was increased without my knowledge, email, or written notice to which the lady Fiona told me that was the original price for the service. After an hour long conversation with her being incredibly rude, I asked her why on earth I had been getting it cheaper the previous year. She could not answer the question and basically told me she didn't know. She also would not answer if they had entered me into a contract for that year without my knowledge or if I was paying month to month. I then asked to speak with her supervisor, she left me on hold for over 35 minutes then came back and said there was no supervisor. She then said she would have a supervisor call me, I have yet to receive a call. This company is a rip off, the internet is slow, they will randomly change your prices, and their customer service sucks. read more

If you want broadband internet in the area, Comcast is the only game in town. Their only competition is the equally-bad Qwest/CenturyLink. Comcast has done a truly beautiful job of finding the minimum qulity:price balance that people will still put up with. It's overpriced. The techs have no problem lying to you about, for example, whether or not your own modem will work. You'll be treated to frequent soliciation phone calls which push upgrades and xfinity/cable packages. Download speeds are a fraction of what they advertise. But, you'll buy Comcast packages anyway because you need the internet and they have a local monopoly. read more

terrible service. Overpriced, poor technical support.

Comcast is the most unethical company I've worked with. Don't give out your credit card to Xfinity sales, and keep in mind that the company thinks you have a lot of money to be using their service and will try to charge you for services you should be entitled to for free, like technical support (if you dial one). Update: recently I've had better customer service with them resolving billing problems. I would advise NOT giving out your social security number though. I gave mine out twice and was transferred twice and then asked for it again. It's probably not secure to give your social to Comcast. I've since had my identity stolen. read more

I am dumping Comcast cable tv and their internet;the price is BIG,NOW OVER CHARGING ME!--I AM DUMPING IT ALL. I DON'T CARE.Satellite dish is not possible tall tall trees---so i can dump this,afford now to buy books,maybe have the Net some day---but Comcast can kiss my---- read more

Terrible!!!!!!! One star is too many!!! After being a customer for over 12 years we finally cancelled our services today. We finally had enough! The worst costumer service I have ever experienced. After spending 10 hours trying to fix our tv (ON THE PHONE) the they scheduled a service van to come to our house this morning. We took work off in order for them to come today. THEY DID NOT SHOW!!! We called to ask what happened and they said they cancelled the appointment. They did not bother to tell us that it was cancelled, they just did. The woman I spoke to was rude and clueless. So bummed to cancel our cable, but thrilled I do not have to deal with this company again. So frustrated!!!! read more

The internet/Cable TV service is excellent. It is fast and reliable. The cable interface (X-1) is also excellent. It's luxurious. If you can burn 2-3K a year living high on the electronic hog, you'll love it. You will still have to deal (over the phone) with customer "service" people when you have to install a new modem. This may take literally hours, and the ignorance and incompetence of these people will be just astonishing. They are usually nice, though. Don't be late with your payment. They extract a substantial charge if you cross a line. Don't expect to understand your bill or what you can do to save money. This will be impossible. Don't try to establish that actual cost of something. Everything is wrapped up in bundles and deals. It's easier to hire an agent. That's modern life... read more

The absolute worst internet service experience I have had. I have over 17 years experience in the IT industry and this experience tops them all. Constant outages, the most epic pass-the-buck customer service fails I have ever seen. I have been having daily issues with my connection for 6 months. In California where Comcast has some competition they are much better. Here in Lane County, not so much. Steer clear! read more