They sent some young woman out to my house that wanted my security code and asked for it infront of…read moremy neighbors. She was a very immature young woman that was insecure about everything including going throughout the back yard and around the house very awkward the whole 5 minutes she was here. Before engaging me in any conversation didn't ring my door bell or knock just text me and in fact was 1 hour late to our appointment. Then after 5 minutes of conversation I decided to end our meeting as she wanted to get a friend to comeback with her. Not sure why. I later called management about how unprofessional the experience was and that if the simple task of greeting some and being discreet about passcodes was to much for their sales staff maybe their service would be just as tacky and from the look at the reviews with overpriced trashy product and service walking away looks to have been a good choice for me. Thanks but no thanks for the overpriced monstrous nightmare. Lol!!

Started out great. Very responsive on the phone. I explained in detail what I needed in an email…read more Came out and looked at my storage yard. Then wrote me up a proposal and expensive estimate for something I didn't ask for. When I asked them about what I was requesting they said they'd look into it. I never heard back. Called three months later, receptionist sent me to someone's VM and never heard back. Seems they are only interested in selling me what they want me to have, not what I need. A for selling, Fail on follow through.

So since my comment on their Facebook page keeps getting deleted I figured I'll write here since…read morethey cant delete it. Last night while making dinner there was a knock on our door. I looked through the peep hole but since I didn't recognize the man I wish answer. He continued to knock, ring the door bell, knock, tell for someone to answer the door for at least 5 minutes before someone finally went outside. It was one of your reps trying to get us to reactivate our service. I'm sorry for that was beyond rude. If someone doesn't answer the door it's for a reason. He also kept insisting to come inside. Extremely unprofessional and We will never be recommending the service or reactivating.

UPDATE: 03/06/2014 - If anyone reads these reviews, and you really should, I'm making this final…read moreupdate to finish the review. - I sent a registered letter with my demands. Several months later I received a notice that I was free and clear I didn't owe anything. Oh really ? So all the calls, and by the way were up to every day calls (whatever you do don't give them your cell number ) in the final week before receiving the letter. So fight these pri_ks or better still, don't go with Vivint, Inc. in the first place. Vivint Inc And so it continues with Vivint and I'm sure everyone wants to know what comes next...... a Joyce Black called saying we had a problem with our account and to call (again). When I returned the call Joyce Black could not be found and another agent said we owed 98 dollars on our account. I was then transfered to billing and cancellation. I re explained that we had given them no less than 3 phone calls within a 3 month period before our 5 yr contract was to be completed (starting to feel like a jail sentence) and several months before end date a REQUIRED confirmation letter. I was told they didn't receive the letter till a month later! So, many minutes later of details, the agent said all was good, no problem on account but now asked that my wife also contact them (again) on cancellation. Agent then went on to try and sell me a wi-fi alarm system ! Flash forward 2 days and get another call from Joyce Black and to call back. I had my wife field this return call. When she did, and asked for Joyce Black, she was told Joyce wasn't there or some excuse (it had been only 5 minutes since their call - beginning to think this person doesn't exist) - and then the agent on phone, Cory, started in on the 98 bucks over due on our account. My wife explained that this was already handled on the first phone call to agent Rose. Back to the 98 dollar account..... - and my wife said for agent Cory to note that she was calling to once again confirm cancellation. Agent said my wife would have to call back during the hours that Joyce Black worked, mountain time. We verified the date on our letter sent and looked over our phone calls to verify the calls made previously to cancel our account on the anniversary of our 5 year contract. So today I contacted my lawyer. He indicated that records of calls made from us and the confirmation letter, even if they didn't get it till later, was sufficient enough notice on our part for the cancellation. Lawyer also questioned why a confirmation letter was even necessary since when we called we had to tell then our personal information and the secret pass to our alarm account. Just to catch everyone up here - Vivint continued their attempt to collect after the 5 yr contract was completed, final payment made, and multiple heads-up phone cancellation calls and a submitted confirmation cancellation letter. They then load up with processing fees and late fees on top of a monthly charge. This is actually what they do to other customers - see my other Yelp blog. And just remember, if they keep charging after your contract final date and you have contacted them to cancel, you will most likely spend months trying to get your money back if ever.

Appointment was made for RON to come over to the property to give an estimate on how much an alarm…read moresystem including installation would cost. Confirmation was made by phone regarding the time and place. No RON, a no show, no contact. So you won't get bad service from this company, evidently you will get NO service from this company.Please let me know where I can send my bill for wasting my time and energy. Thanks RON.

If I could give 100 stars I would. Robert diagnosed and fixed the problem on the very first trip…read more When the Geek Squad who installed the security system did not return dozens of phone calls, and no show appts. Half the problem was because the camera was my installed too high under the roof eve. This is the place to call with security issues.

Kevin and his apprentice came to my house and installed a swivel tv mount on my living room wall…read more They also ran the power cord behind the wall so everything was hidden. Kevin has lots of knowledge and all the tools he could need. Would highly recommend his services.

So impressed with Knox contracting they went above and beyond through my home build. My house is…read morebeautiful and feels lux. They don't cut corners at all. I was so nervous to choose a contractor but so thankful for Knox!

I called ADT to have them instruct me in how to set the correct time, due to the daylight savings…read more"fall back" change. The first person, consulting a written source, put me through a series of steps at the end of which the time shown on the control box had not changed. He went through this same procedure several times, step by step. The time did not change. I decided I needed a different employee, hanged up the phone and called back. The second employee put me through the same routine several times. The time did not change. I asked to be transferred to a supervisor. She put me through the same routine several times and wanted to do that some more, because the time did not change. My system is still set to the original incorrect time. I strongly urge you not to contract with this company. They don't know how to set the time clock on their own equipment.

Not a good company. They never fixed anything! But a very good company did. And we a all set. I…read morewould strongly tell you never use ADT.

I went there with the lowest of low expectations after I first tried to call to set up service and…read moreread these reviews. The first time I tried to call in and ask questions about the different plans, the guy acted like I was an idiot and was imposing on his time. The phone disconnected after I finally got to ask my question. The next guy could not be more helpful. I went to the store a few days later and was not expecting much. There were 6 people ahead of me waiting to get in. When they open the doors, we were greeted by a bunch of employees. The employee that helped me was very nice and helpful. He took the time to answer all my questions and was very knowledgable. I was in and out within 5 minutes.

"live chat" with an agent- what a run around! Simply trying to get a return label for a trade in,…read more"print label" button not live on site, store wait time is awful. While I have no complaints about my mobile service or the internet, they are impossible to deal with online and of course there is no phone number. pardon me while my head explodes. Again.

I would rate it less than 1 if it was possible. After 3 international calls regarding our TV box,…read morewhich would drop recorded programs, and then maybe, maybe, the next day they would return. I spent at least 3 hours with these folks. First it was a system issue (didn't fix anything), then something else (didn't fix anything), then a fix and the person was to call me back the next day (didn't happen). Supposedly, there is a next x box at the local store in Eugene, Or that I can pick up. But their phone number doesn't work. If I had an option, I would drop everything we have with Xfinity...the worst customer service that I have ever encountered, any where for any thing.

Customer service .. 30 min and 5 transfers and still couldn't get help. I'm glad that I will never…read morehave to deal with this rip off company ever again .. I don't even know why they are still in business

I just closed on a home that included a home warranty. I contacted the warranty company yesterday…read moreto schedule a locksmith and they set up a service request for me. They automatically went with this company and sent the request to them. Within half an hour I was contacted for my availability, and once I provided it they scheduled it immediately. They came out this afternoon and did the locks for three doors, six locks total which is the max the warranty covers. Our locksmith's name was Alex and he was super friendly. He arrived on time and was polite from start to finish. He explained the whole process to me and told me how the old locks worked and how the new ones will work since they were built differently. He took his time with his work but still got it done faster than I expected which was a pleasant surprise. He made sure I tested the new locks with the new keys so I could be sure everything was all good, and it was. I had a great experience with this company from start to finish. The scheduling was painless and fast and the technician arrived within the estimated window. I was also notified when he was on his way and I was able to track his progress so I could tell when he would arrive. I'm not sure why other people had bad experiences in the past, but my experience was nothing short of perfect. I would certainly recommend these folks, Alex in particular, to anyone looking for a reliable and friendly locksmith.

I took 4 hours of paid time off from work to accommodate their busy schedule. A locksmith never…read morearrived to rekey my locks. No work was performed, and no one answered the phone when I called before, during, and after the scheduled time. Edit: the agreement was the locksmith would arrive between 10:00 am and 11:30am (see screenshot). When 11:30 hit, I called their phone number to ask if the locksmith would arrive soon, and if I should stay past the appointment window. There was no answer. In fact, I still have not gotten any call-back from the multiple voicemails I left three days ago. I understand that things happen, and something appointments need to be rescheduled or delayed, but communication is an important part of making that happen. You cannot expect a customer to remain past an agreed upon window if you do not contact them to extend it.

Recently purchased a home, and the previous home owner, did not have switchplates or covers and…read moremany of the outlets were dated. I decided to do a full re-do of all outlets and switches. They were very fast and efficient. Requested a quote, got a very quick response. Chris went over all of the details thoroughly. I wanted to proceed with the work asap because I have a lot of things I am juggling at the moment. They were able to get everything done next day. From what I understand in speaking to a few other companies, their pricing was on the higher side, but for me, "time is money", so it was worth it. I really appreciated the ease of communication, and follow through.

I recently had a leaking water line on my side of an EWEB meterbox and got a quote for repairing it…read morefrom Reynolds Electric and Plumbing in the amount of $2555.76. Twenty Five Hundred bucks for repalcing 4 inches of leaking line and installing a shutoff! I instead went to Peterson Plumbing who did the job for $425.00 and their work was impecable. Kevin Cohen Plumbing was expensive before Reynolds bought them out. Now their fees are beyond absurd!