They sent some young woman out to my house that wanted my security code and asked for it infront of…read moremy neighbors. She was a very immature young woman that was insecure about everything including going throughout the back yard and around the house very awkward the whole 5 minutes she was here. Before engaging me in any conversation didn't ring my door bell or knock just text me and in fact was 1 hour late to our appointment. Then after 5 minutes of conversation I decided to end our meeting as she wanted to get a friend to comeback with her. Not sure why. I later called management about how unprofessional the experience was and that if the simple task of greeting some and being discreet about passcodes was to much for their sales staff maybe their service would be just as tacky and from the look at the reviews with overpriced trashy product and service walking away looks to have been a good choice for me. Thanks but no thanks for the overpriced monstrous nightmare. Lol!!

Started out great. Very responsive on the phone. I explained in detail what I needed in an email…read more Came out and looked at my storage yard. Then wrote me up a proposal and expensive estimate for something I didn't ask for. When I asked them about what I was requesting they said they'd look into it. I never heard back. Called three months later, receptionist sent me to someone's VM and never heard back. Seems they are only interested in selling me what they want me to have, not what I need. A for selling, Fail on follow through.

So since my comment on their Facebook page keeps getting deleted I figured I'll write here since…read morethey cant delete it. Last night while making dinner there was a knock on our door. I looked through the peep hole but since I didn't recognize the man I wish answer. He continued to knock, ring the door bell, knock, tell for someone to answer the door for at least 5 minutes before someone finally went outside. It was one of your reps trying to get us to reactivate our service. I'm sorry for that was beyond rude. If someone doesn't answer the door it's for a reason. He also kept insisting to come inside. Extremely unprofessional and We will never be recommending the service or reactivating.

UPDATE: 03/06/2014 - If anyone reads these reviews, and you really should, I'm making this final…read moreupdate to finish the review. - I sent a registered letter with my demands. Several months later I received a notice that I was free and clear I didn't owe anything. Oh really ? So all the calls, and by the way were up to every day calls (whatever you do don't give them your cell number ) in the final week before receiving the letter. So fight these pri_ks or better still, don't go with Vivint, Inc. in the first place. Vivint Inc And so it continues with Vivint and I'm sure everyone wants to know what comes next...... a Joyce Black called saying we had a problem with our account and to call (again). When I returned the call Joyce Black could not be found and another agent said we owed 98 dollars on our account. I was then transfered to billing and cancellation. I re explained that we had given them no less than 3 phone calls within a 3 month period before our 5 yr contract was to be completed (starting to feel like a jail sentence) and several months before end date a REQUIRED confirmation letter. I was told they didn't receive the letter till a month later! So, many minutes later of details, the agent said all was good, no problem on account but now asked that my wife also contact them (again) on cancellation. Agent then went on to try and sell me a wi-fi alarm system ! Flash forward 2 days and get another call from Joyce Black and to call back. I had my wife field this return call. When she did, and asked for Joyce Black, she was told Joyce wasn't there or some excuse (it had been only 5 minutes since their call - beginning to think this person doesn't exist) - and then the agent on phone, Cory, started in on the 98 bucks over due on our account. My wife explained that this was already handled on the first phone call to agent Rose. Back to the 98 dollar account..... - and my wife said for agent Cory to note that she was calling to once again confirm cancellation. Agent said my wife would have to call back during the hours that Joyce Black worked, mountain time. We verified the date on our letter sent and looked over our phone calls to verify the calls made previously to cancel our account on the anniversary of our 5 year contract. So today I contacted my lawyer. He indicated that records of calls made from us and the confirmation letter, even if they didn't get it till later, was sufficient enough notice on our part for the cancellation. Lawyer also questioned why a confirmation letter was even necessary since when we called we had to tell then our personal information and the secret pass to our alarm account. Just to catch everyone up here - Vivint continued their attempt to collect after the 5 yr contract was completed, final payment made, and multiple heads-up phone cancellation calls and a submitted confirmation cancellation letter. They then load up with processing fees and late fees on top of a monthly charge. This is actually what they do to other customers - see my other Yelp blog. And just remember, if they keep charging after your contract final date and you have contacted them to cancel, you will most likely spend months trying to get your money back if ever.

Appointment was made for RON to come over to the property to give an estimate on how much an alarm…read moresystem including installation would cost. Confirmation was made by phone regarding the time and place. No RON, a no show, no contact. So you won't get bad service from this company, evidently you will get NO service from this company.Please let me know where I can send my bill for wasting my time and energy. Thanks RON.

If I could give 100 stars I would. Robert diagnosed and fixed the problem on the very first trip…read more When the Geek Squad who installed the security system did not return dozens of phone calls, and no show appts. Half the problem was because the camera was my installed too high under the roof eve. This is the place to call with security issues.

Kevin and his apprentice came to my house and installed a swivel tv mount on my living room wall…read more They also ran the power cord behind the wall so everything was hidden. Kevin has lots of knowledge and all the tools he could need. Would highly recommend his services.

So impressed with Knox contracting they went above and beyond through my home build. My house is…read morebeautiful and feels lux. They don't cut corners at all. I was so nervous to choose a contractor but so thankful for Knox!

"live chat" with an agent- what a run around! Simply trying to get a return label for a trade in,…read more"print label" button not live on site, store wait time is awful. While I have no complaints about my mobile service or the internet, they are impossible to deal with online and of course there is no phone number. pardon me while my head explodes. Again.

Where to begin with this shady place…read more Returning my Apple Watches was literally impossible. It makes no sense. I must've wasted 40 or so hours talking on the phone with people in Egypt who would assure me I could go into the brick and mortar here in Eugene and return the watches, only for the staff in Eugene to tell me it's "IMPOSSIBLE," their words not mine, to return the product I purchased from them at the store, then they would sit me down on a tele-session at the store with someone in Egypt, who would tell me they would send me a return label via, only for it to never materialize in my email, I had to go through the whole weird conversation with Egypt again where they would do everything possible to tell me I had to go to the store. When it finally materialized in my email, I was told, BY THE PEOPLE AT THE STORE, to go to FedEx and show them the label. At FedEx, I was told they NEVER ship Xfinity and cannot scan the barcode on the shipping label Xfinity emailed me. This is from the Manager at FedEx. Is it a scam? I'll leave that open to interpretation for legal reasons. Messed up.

Let's start off on a positive note. In 4 years of Comcast cable internet, I must say that the…read moreup-time is very good. Only a few service outages- the big one caused by a contractor (non Comcast) yanking their fiber optic cable out of the ground near Coburg Rd years ago. OK, now the nitty-gritty close to $80 / mo for just internet service is high. But, I pay it because there are no other options that approach 50 mbps in this town. So why the two stars you might ask. Let me tell you.... tonight all I wanted to do was change out my cable modem. That amounts to giving Comcast the Serial No, and the Mac ID number of the new modem. They place it in the system, and done. I've done this before. Comcast chat this evening close to 1 hour and was passed to 4 different people. Basically, I went through the entire process twice, best I can tell. Also, hate the up-sell!... want to add this, that, and save $..... NO! Just give me decent customer support. So, 4 stars for speed, minus 1 for price, and minus 1 for inept and long technical support. Good luck.

I would rate it less than 1 if it was possible. After 3 international calls regarding our TV box,…read morewhich would drop recorded programs, and then maybe, maybe, the next day they would return. I spent at least 3 hours with these folks. First it was a system issue (didn't fix anything), then something else (didn't fix anything), then a fix and the person was to call me back the next day (didn't happen). Supposedly, there is a next x box at the local store in Eugene, Or that I can pick up. But their phone number doesn't work. If I had an option, I would drop everything we have with Xfinity...the worst customer service that I have ever encountered, any where for any thing.

I just closed on a home that included a home warranty. I contacted the warranty company yesterday…read moreto schedule a locksmith and they set up a service request for me. They automatically went with this company and sent the request to them. Within half an hour I was contacted for my availability, and once I provided it they scheduled it immediately. They came out this afternoon and did the locks for three doors, six locks total which is the max the warranty covers. Our locksmith's name was Alex and he was super friendly. He arrived on time and was polite from start to finish. He explained the whole process to me and told me how the old locks worked and how the new ones will work since they were built differently. He took his time with his work but still got it done faster than I expected which was a pleasant surprise. He made sure I tested the new locks with the new keys so I could be sure everything was all good, and it was. I had a great experience with this company from start to finish. The scheduling was painless and fast and the technician arrived within the estimated window. I was also notified when he was on his way and I was able to track his progress so I could tell when he would arrive. I'm not sure why other people had bad experiences in the past, but my experience was nothing short of perfect. I would certainly recommend these folks, Alex in particular, to anyone looking for a reliable and friendly locksmith.

I took 4 hours of paid time off from work to accommodate their busy schedule. A locksmith never…read morearrived to rekey my locks. No work was performed, and no one answered the phone when I called before, during, and after the scheduled time. Edit: the agreement was the locksmith would arrive between 10:00 am and 11:30am (see screenshot). When 11:30 hit, I called their phone number to ask if the locksmith would arrive soon, and if I should stay past the appointment window. There was no answer. In fact, I still have not gotten any call-back from the multiple voicemails I left three days ago. I understand that things happen, and something appointments need to be rescheduled or delayed, but communication is an important part of making that happen. You cannot expect a customer to remain past an agreed upon window if you do not contact them to extend it.

Contractors Electric did an exceptional job! We had coordinated another electrician company to go…read moremeet with one of our customers to troubleshoot an electrical issue they had after we had done some work at their home. The other company completely stood up our customer. This sent me into a panic mode frenzy, as I know this is the worst thing that can happen when you're trying to maintain a positive customer experience. I called Contractors Electric and they dispatched an electrician out to our customers home the same day. While on site, their electrician called me and we discussed what work had been done so he could attempt to isolate the issue. The issue turned out to be very minor, however it was a relief for our customer to have the issue remedied in a timely manner. I deal with many subcontractors and rarely find one that I am willing to recommend, or take time from my hectic schedule to leave a review for. This company deserves the recognition! Their prices were completely fair, their timely response was amazing and I would recommend them to anyone with high regard! Thanks to the entire Contractors Electric crew!

What is with this company? I repeatedly (6 times) tried to phone them and each time reached only a…read morebusy signal. Finally gave up. I won't hire them. Communication is impossible.