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    DIRECTV

    DIRECTV

    1.2
    (18 reviews)

    I cancelled my direct tv the end of July via phone. Talked to two operators that were abusive and…read morerude. I packed up the one box for one tv and sent it in via the ups store as I was instructed to do. I wrote a letter that I turned in with the equipment about the lousy customer service. I have since been billed monthly for equipment that I sent back. The account was not closed when I called to close it and on an escalation ticket they resolved my issue and on the same ticket said they did not get my equipment. I have tried to find a shipping number but ups can't find it based on my name I have lost track of how many people I have talked to One lady who didn't speak very good English said they had my equipment. It is now 12-24-20. They r still billing me Marcy Schram Would have been a no star posting but wouldn't let me

    LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

    Security Monster

    Security Monster

    3.8
    (13 reviews)

    They sent some young woman out to my house that wanted my security code and asked for it infront of…read moremy neighbors. She was a very immature young woman that was insecure about everything including going throughout the back yard and around the house very awkward the whole 5 minutes she was here. Before engaging me in any conversation didn't ring my door bell or knock just text me and in fact was 1 hour late to our appointment. Then after 5 minutes of conversation I decided to end our meeting as she wanted to get a friend to comeback with her. Not sure why. I later called management about how unprofessional the experience was and that if the simple task of greeting some and being discreet about passcodes was to much for their sales staff maybe their service would be just as tacky and from the look at the reviews with overpriced trashy product and service walking away looks to have been a good choice for me. Thanks but no thanks for the overpriced monstrous nightmare. Lol!!

    Started out great. Very responsive on the phone. I explained in detail what I needed in an email…read more Came out and looked at my storage yard. Then wrote me up a proposal and expensive estimate for something I didn't ask for. When I asked them about what I was requesting they said they'd look into it. I never heard back. Called three months later, receptionist sent me to someone's VM and never heard back. Seems they are only interested in selling me what they want me to have, not what I need. A for selling, Fail on follow through.

    Xfinity - isps - Updated June 2026

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