Customer service .. 30 min and 5 transfers and still couldn't get help. I'm glad that I will never…read morehave to deal with this rip off company ever again .. I don't even know why they are still in business

I would rate it less than 1 if it was possible. After 3 international calls regarding our TV box,…read morewhich would drop recorded programs, and then maybe, maybe, the next day they would return. I spent at least 3 hours with these folks. First it was a system issue (didn't fix anything), then something else (didn't fix anything), then a fix and the person was to call me back the next day (didn't happen). Supposedly, there is a next x box at the local store in Eugene, Or that I can pick up. But their phone number doesn't work. If I had an option, I would drop everything we have with Xfinity...the worst customer service that I have ever encountered, any where for any thing.

The day I moved into my apartment I called and asked about internet and they were out here in less…read morethan 2 hours. I was offered options that other larger companies said were impossible or unavailable in my area. This is a small company who is dedicated to their customer base. I strongly recommend doing business with people like this. 6/5 stars. Thanks, guys.

From the owner: We offer internet services where others say NO! I have 6 different internet options available for…read morethe best Internet experience possible! I strive to provide service where others can't! I'm always adding more options so check back often.. i now have a streaming option with all movies and TV channels with Monthly cost at $15 a month! And wifi can be included with it for additional cost!

Great experience with Kyran, we went there to open a new service he explained everything well and…read moregive us a great plan for us.

They are the worst company I ever had to deal with. I have reached out dozens of times. My cable…read morehas been on and off for weeks, I am on hold as I'm typing this. I just need a rep to come out. 25 minutes and counting. I made the huge mistake of upgrading to iPhone 17 and now have to stay with Xfinity until my contract ends.

I cancelled my direct tv the end of July via phone. Talked to two operators that were abusive and…read morerude. I packed up the one box for one tv and sent it in via the ups store as I was instructed to do. I wrote a letter that I turned in with the equipment about the lousy customer service. I have since been billed monthly for equipment that I sent back. The account was not closed when I called to close it and on an escalation ticket they resolved my issue and on the same ticket said they did not get my equipment. I have tried to find a shipping number but ups can't find it based on my name I have lost track of how many people I have talked to One lady who didn't speak very good English said they had my equipment. It is now 12-24-20. They r still billing me Marcy Schram Would have been a no star posting but wouldn't let me

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

Avoid this company like the plague if you have any other choice. I had to spend over 30 minutes on…read morethe phone with them to cancel my service. Thirty minutes arguing that I didn't want any of their services or any of their discounts. I just wanted to cancel. It should not be that difficult to simply cancel. Truly awful experience. I wish giving no stars was possible.

Terrible, after 20 years with the company, I canceled due to increased costs with very few actual…read morechannels - mostly infomercials and shopping channels. It cost me $200 to cancel and $50 for the box to ship back the equipment. Terrible - I will never return nor suggest.

They just never follow through with promises!!!!! Promised refund on an early cancellation fee -…read morenever happened!

i just got hooked up to dish did have direct tv. sales person lied about what i would get get me…read moreinto dish for half the price. did not say they were going bend up direct tvs satilight throw away in my garbage and leave old equipment!!!! you suck i want my direct tv back this is bull_____t

Following the very positive Yelp reviews, I contacted Christian to set up my ISP. He was great on…read morethe phone and said he would send an email with the details we discussed, and we set an appointment for installation. After the email failed to arrive,I called on 3 occasions to ask the status, left messages, but never heard back. Needless to say, on "installation day," I wasted 4 hours waiting for the service person to come by. Hopefully, I was just the unlucky one. Lost no money, but wasted time and it was a pretty big inconvenience. I hope you have better luck!

My husband and I had been using T Mobile hotspot for internet, but streaming tv shows and movies…read moreused too much data to continue to do that. We REALLY didn't want to deal with Comcast, our only option. Christian set us up with Comcast and delivered a modem at a very fair price. No charge for his services. Highly recommended.

Comcast is well known for being atrocious with their customer service, but every time I've walked…read moreinto both this store and the one previously open to bye public in Lewisburg, I've been treated with kindness and an eagerness to solve my issue or answer my questions or at least point me to someone who can, even if it's the manager who, in the midst of leaving for the day, sat down beside me and explained why an Adblock and a VPN use 2 VPN slots in my phone, but only one slot can be used at a time which is why my service was essentially nonexistent. Sometimes the wait is long, but their seating area is great because I don't know any other cellular or internet or regular phone company who has cushy benches. And it's quiet with the way the layout is set up, so while everyone is talking, it's not deafening to those, like me, who have delicate hearing. All in all, I refuse to call Xfinity for any reason. I'll wait it out until I can come into a store. And I'm very glad that my local one has been historically great to me.

Hate to come to this. Beware* Passive aggressive management…read morewith no solution insight. Been a 2 year loyal customer? They will gladly remind u what that means as you walk thourgh the door disappointed Verbally accosted. (Store is indeed od restructure) #xfinity ​ you have lost my business.