Comcast is well known for being atrocious with their customer service, but every time I've walked into both this store and the one previously open to bye public in Lewisburg, I've been treated with kindness and an eagerness to solve my issue or answer my questions or at least point me to someone who can, even if it's the manager who, in the midst of leaving for the day, sat down beside me and explained why an Adblock and a VPN use 2 VPN slots in my phone, but only one slot can be used at a time which is why my service was essentially nonexistent. Sometimes the wait is long, but their seating area is great because I don't know any other cellular or internet or regular phone company who has cushy benches. And it's quiet with the way the layout is set up, so while everyone is talking, it's not deafening to those, like me, who have delicate hearing. All in all, I refuse to call Xfinity for any reason. I'll wait it out until I can come into a store. And I'm very glad that my local one has been historically great to me. read more

Don't do business with sage he is a flat out liar. There is no such thing as good customer service with Xfinity. Turns out my phone that was said to be here in 2 days will now be over a month. read more

I needed help setting up a new internet account. I'm not young and I needed help. The young woman told me to go home and do it online. I explained that I couldn't figure it out but she just walked away. So, horrible customer service and really high prices? Forget it, there are other options. read more

Today we had great service by Ryan at this Corvallis store. Although this is usually not the case, fortunately Ryan was here filling in from Salem. He was able to answer most of our questions and provided us with the paperwork that we have tried to obtain for several months. Kudos and good job. We were glad that you were here today! read more

If you have ever for a moment thought about using Xfinity for your phone service absolutely do not do so. They lost our phone numbers, have lied to us at every turn, offered nothing but tawdry and sloppy support in India, and have basically ensured that we don't have any kind of real cellphone service. We are trapped now into staying with this shoddy company as we try to get real service in place and attempt to get our numbers returned to us. This company is full of con artists, and you should 1,000 percent not trust them to provide the services that you pay for. read more

Went to pay my bill at 6:10. When I arrived I found the doors locked even though their own website clearly indicated a 7:00 closing time. Also, a big f.u. to Comcsst for moving Root Sports NW from almost every tiet to their most expensive one! read more

The store is literally useless. People in there have zero idea how to do anything but sell you things they don't even know how to operate. The expensive $900 cell phone my friend bought, with my help, the sales person couldn't show me how to find the app drawer. They had other struggles and tried to get help and were turned away. Their "cheaper" cell service is rock bottom in the industry, and they "use Verizon towers" means literally nothing. If you want the cheapest, crappy cell service in town, and want to save money, you WILL get what you pay for, and they will fix nothing that goes wrong. As for their "internet anywhere" - every cell phone and comcast user with cable tv can access that, with verizon or any other provider, and it's no selling point at all. Don't buy cell service from them. My friend's wife can't get mobile data on her brand new Galaxy S21 Ultra gets no mobile data, and there is zero reason to ask them for help - BECAUSE THEY DON'T KNOW. Save $20-40 a month and get rock bottom service, including a lack of mobile data, with no one there to help fix it.. read more

I've had so many problems with Xfinity in the past but also so many positive customer service experiences. After a somewhat complicated move, there was an issue transferring services correctly and so I went into the store to avoid the arduous phone lines. There were tons of assistants ready to help and SARAH WAS SUCH A HOMIE! She made my life soo much easier and hooked it up with promotions/discounts I had no idea about. Hopefully everyone has this great of an experience with Xfinity and thank you Sarah for your expertise :) read more

I got internet yesterday and accidentally got 100 mbps when I needed more. I called Comcast only to be on the phone for 1.5 hours and have 3 people tell me to go kick rocks cause I as of yesterday am no longer a new customer so if I want more speed I have to loose my 1 year new customer prices! This service is not even that good and they surly don't his a shit about there customers! read more

Unfortunately I have to edit my review. After a lot of my time spent waiting for my turn, discussing the issue, being assured it would be resolved and then NOT being resolved, I have pretty much given up. Really feels like the place is run by uninformed (under-trained?) staff, and overseen by a manager that, in my experience at least, was very condescending to me and somewhat disrespectful to the staff member. As difficult as it is to get anything done through phone support, trying to get anything done in person at the store has been a waste of time and frankly a pretty unpleasant experience. Hope they can get it figured out, as the previous Comcast shop up on Lewisburg was full of friendly, helpful folks. read more

I was not pleased when my channels were"rebundled" so I would have to pay an additional ten dollars a month to receive TCM. I have read other comments about this. I went to the 9 th street store full of vitriol, ready to assail them about greed, bait and switch tactics, etc. This is probably accurate in the larger picture but I was pleasantly surprised by the genuine concern and helpfulness the representative, Jaime Huerta. He took a lot of time to look at our Xfinity channels which included many (most) of no interest to me. He got me back my TCM at a slightly lower cost than our previous plan. His genuine interest in solving this issue in a kind and competent manner impressed me greatly. read more

People I talked with in Corvallis could care less if I stay a customer. My service was screwed up for days and they offered $20. That's after 5 hours on the phone. Corvallis assistant manager, Kenny Pruett, could care less. I'm behind a screen and he insists I wear a mask. Then he insists on "escorting us out" his words. This place could care less. read more

We closed our account in November and still got charged for December and part of January. I called customer service and the bill was for early termination and when I went into the store it was for service. read more