Rose hooked me up today!!! Got me out of a jam quick and…read moreeasyyyyyy, In and out in 15 minutes! If you need cash for you IPHONE! This is the place to get done! Thanks for making my day!

Great place , & amazing prices ! Definitely come check it out if you're in OC . They always take…read moregood care of you.

I had a great experience at this Metro by T-Mobile location! The gentleman who helped me get phones…read morefor my daughter and me was very helpful and professional. I really appreciated his assistance and the great customer service. Thank you for making this a positive experience. I would definitely recommend this location!

I needed a receipt for a data plan I purchased. Customer service required my (non-existent) PIN, so…read morethey could not help. I went into the local Metro store, and THEY could not help. They asked me to go into the corporate store. The number for the corporate store was disconnected. Their phone number listed on Yelp was also disconnected. I tried again with customer service, and after about 15 minutes, they were able to help me set a PIN and email me my receipt for $25. Other than that, the data service has been good, and for a very good price. 2 stars.

customer service is so horrible. I've been calling them. They don't answer they making me charge…read moreover the price that they told me and now I don't know where they charge me more and it's not the first time it happened multiple times and all they say that they can't do really anything about it

The people that work here are all very polite and they have great customer service. They work as…read moreefficiently as possibly. There's usually a lot of customers no matter what time you go so be prepared to wait a while. Metro has great prices and deals and their app is great because every Tuesday you get free items or discounts from different places. I've been with them for 13 years and I don't see that changing.

Alex S. was extremely helpful and provided outstanding customer service. We visited this location…read moreafter experiencing issues with Verizon, and Alex went above and beyond to find an effective solution for us. She successfully helped us switch from Verizon to T-Mobile and find a better phone plan that provided greater value. Throughout the process, she was kind, patient, and understanding, making the entire experience smooth and positive. We truly appreciate her professionalism and exceptional service.

What wonderful punctual service with Mateo!! Can't thank you…read moreenough for outstanding reliable assistance. This store is well kept clean and very spacious with lots of parking easy to get too. I always arrive at this store with exceptional Knowledgeable service. I can count on this t mobile store . Mateo assisted and worked on my iPhone solution thank you.

Shoutout Moises (Alex) Lopez -Deal…read more -Communication -Service -Follow Up -Getting my husband to buy my iPad Thanks for your help and patience with all the questions I had during and after the day you serviced our plan. Really appreciate it!

This has nothing to do with employees or customer service-- this is about this service in general…read more As a current customer I highly recommend to avoid this service. Unfortunately I am stuck paying for the plan because I got a new a brand new iPhone with them before trying out the service with them but I can't stand the reception, you're constantly at two bars unless you're on someone's WiFi, a page takes almost 3 minutes to load and when I try to call them and tell them how unsatisfied I was with the service the only solution was to buy more coverage and WiFi routers. Basically a "pay to play" service. I really regret changing to Verizon.

Needed to switch a line from one existing ATT account to another existing ATT account. You'd think…read morewe were trying to publish confidential government secrets. So many hurdles and run around from several locations. Customer service said it was a simple process but as it turns out asking store employees for help is not something they like. Third time going to this store we get greeted by Josh and he goes "oh that's simple, you didn't need to come in but I'll help you" Several of his coworkers kept passing us to other employees like a game of hot potato. Josh was kind, attentive and got the job done. Don't bother with anyone else ESPECIALLY not the managers. Go straight to Josh. Thank you Josh, I hope your work ethic and level of customer service become the standard across the board.

I had a really disappointing experience at this location today. The store was busy and there were…read moreseveral people waiting, which I completely understood. Once it was finally my turn, an employee began helping me. While he was assisting me, (about 10 minutes in,) an older couple he appeared to know walked in and went directly up to him. They spoke to him in Spanish and asked him what they had to do in order to be helped and not wait in line. Mind you, there were about 15 people in the queue waiting to be helped. He laughed, told them to give him a few minutes, and he would help them. Based on my appearance and last name, he clearly assumed I couldn't understand what they were saying. What he didn't realize is that I'm half Hispanic and speak fluent Spanish. So he stopped helping me and passed me off to another employee so he could assist the couple who had just arrived. (And truthfully, I don't think he would have just passed me off had he known that little detail.) I ultimately ended up being passed between three different employees and had to repeatedly explain my situation from the beginning. All in all, I was there for about two hours and still ended up having to call customer service because the issue could not be resolved in the store. The long wait was frustrating enough, but being pushed aside mid-service for people the employee knew felt incredibly disrespectful, and unprofessional.

I have my iPhone screen replaced here and they do a good job and while I wait which is a plus as I…read morecan't live without my iPhone. Highly recommend this place!

Took ps5 in to get new hdmi, they did it but now I have a new problem and they want to charge me…read moreagain to fix a problem they made. My ps5 might actually be a broken now. Don't come here.

I have had Verizon fir years. And have had very good spervice.. and customer service. Dec 2021 we…read morewent into the store and bought 3 new phones again. The bill went up and for the next 10 months I let auto pay pick up the bill and never reviewed. My bad! To trusting! Stupidity! For the past 10 months I have been paying for insurance on home devices if which I dont even have. 25.00/?month? I'm happy to report that I stay with Verizon because they work with me and accommodate a credit because it was reasonable. I didn't order it so they took it off. Thank you Verizon for your excellent service. I am greatful.

I wish I could give a better review, especially because I work in the service industry and…read moreunderstand that employees can sometimes be limited in how they help customers. Enrique greeted us warmly and quickly connected us with Romeo for assistance. We were having trouble reaching Financial Services and simply needed help getting connected. Unfortunately, Romeo was extremely disengaged. He showed little patience or enthusiasm, was chewing gum, barely made eye contact, and did not seem to listen to our concerns. His demeanor made us feel like we were an inconvenience rather than customers needing assistance. Enrique ultimately stepped in and helped us connect with Financial Services. He was patient, stayed with us while we worked out a payment arrangement, and kept checking to make sure we were okay. I truly appreciated that. I did explain to Enrique that my father had passed away when he asked why we had fallen behind. His attitude became noticeably more compassionate afterward. I'm grateful for his help, but I wish I hadn't needed to share something so personal to receive that level of empathy. Thank you, Enrique, for turning around what could have been a very frustrating experience. Romeo's customer service, however, needs significant improvement.

Had my Final issues with time warner called Verizon spoke to Damian Needed two WiFi he said come…read moreand get them easy hook up. Damien was very Professional with 4 different people in the store he stayed calm & was very knowledgeable. Was up & running that afternoon while spectrum wasn't professional or polite. Dropping the spectrum WiFi & tv box the reps were Rude & Unprofessional. Good riddance spectrum & I highly recommend reaching out to Damian at Verizon

The worst I returned my internet box per the instructions of UPS KEE kept my tracking…read morenumber.Tracked it, got proof of delivery. They tried to charge me, kept sending me emails. An employee called me after i complained left a message no call back number. I call back the number on my caller ID, its a wrong number. They provided an email address to reach them still no response. They are a joke go somewhere else they are not worth the headache.

Admittedly the prices are high for accessories but the customer service is great. Ask for Alfredo,…read morehe's very knowledgeable and he goes the extra mile to ensure that you get the best deals for the best products available. Great customer service Alfredo, thank you! Harbor Blvd location in Fullerton CA

Walked in the door and music was blaring. Asked the female employee to turn it down and she seemed…read moreput out and had to ask her again to lower the volume. She was unable to provide the needed information and had to go to a different Cricket store.