Iman is the BEST representative I've ever worked with in 20-years as a loyal Verizon customer! I…read morewill only return to this location for any cell phone service questions/ needs.

We had to transfer a business phone to our personal account. It was challenging due to the current…read morecarrier we were switching from. Hisan was very helpful and patient and kind through the entire mess. This is our new store highly recommend for

I had AT&T insurance and told me to take it to this shop to get the screen replacement and the…read morecamera len fixed, only the digitzer glass is broken but the screen lcd and the back glass wasn't broken when I brought it in, i got back in worse condition when i got it back, when they noted it unrepairable now my insurance have to charge me $275 to replace the whole thing and won't wave the fees to replace it, this is unacceptable, I'll probably won't be bringing any of my device to be fixed here again or recommend it to my friends and family

Just go to the one 10 minutes away. Terrible service overall, cracked screen was fixed but was not…read moreprofessionally done at all, payed too much for a shitty repair I had to come back in to fix a week later after it fell 5 inches off the floor. These people won't disclose any conditions to their repairs and replacements and wont make it documentable. My first mistake was even going back to the place the first time when they were 30 minutes late to open the store ,just unprofessional people running a circus.

Cpr cell phone repair in Dallas is by all means hands down outstanding place with quality…read moretechnicians. I am very impressed the way these technicians are conducting the business with full confidence in their talent and knowledge not to mention their skilful customer service satisfaction. I recommend this place highly with 5 star reviews.

I am not impressed. Ever since I had my screen replaced, the screen will become unresponsive. I…read morecan't even hang up a phone call without restarting the phone. I have taken it in and they told me there was nothing wrong with the phone and they couldn't get it to lock up so they told me there wasn't a problem. Today I took it in while the screen was unresponsive. They said that was normal and unless they could get it to do it again, they wouldn't do anything to fix it. Don't waste your money!

Thank you for my phone repair. Good price and service…read moredefinitely will come again if I need to be

Phone screen replaced! Best service and best price in the area!! Highly recommend will be back for…read moreany other services!

please do not take your stuff to this guy. He had my iPad for five months. Finally said he got it…read moredone. He moved from one place to another took my stuff with him wanted me to pay him $220 for a tablet that wouldn't even turn on and then when it did, it was still doing the same thing when it went in, took it to Apple it's there now they said they hope that he didn't do something bad to it. Now he's mad at me because I'm not paying him the first tablet I took in for a battery and a charging port. The battery clicks off and on that cost me $270. When I didn't pay him for the he sent text messages that I was a broke ass and couldn't pay my and yes, I have all the text messages. Called corporate on him so that's two iPads that he is destroyed. Would not recommend to anybody.

Bought electric vehicle and two front wheels broke, my kid was upset and sad I paid so much idk…read morewhat to say so this is my review never coming back

Cristofer was great, great experienc, A-Z great customer service experienc, definitely recommend!!read more

It's amazing... after trying to get through to Verizon corporate to resolve an issue, dealing with…read moresome... less than stellar people on the phone and an automated system that made me want to throw my phone across the room... and then calling your local store and talking with a REAL, competent person... well, sometimes it makes a world of difference. Anna was that person today. I received a bill for two new phone lines and two new phones, none of which I purchased. After failing to get through to the right person on Verizon's "main" phone lines, Anna told me to bring the [fraudulent] bill to her at the store. I did so immediately, and she spent over an hour helping me - and succeeded. Sometimes one person is all it takes to change your view of a company. If you have a REAL, competent person who actually cares and tries their best to solve problems, that goes a long way. When Verizon sold FIOS in Texas, it left a bad taste in my mouth - big time. Now Verizon is back on my radar, especially knowing there's a REAL person I can go to when I need to. Thank you, Anna. You rock. Thank you. Keep up the great work.

Sarah was amazing very informative, helpful and very patient with us even with us taking the kidsread more

Had a data issue with my phone and went to nearest location in The Colony where the customer rep…read morewas of no help and asked me what he was suppose to do about it. A few years ago I had a good experience at the Little Elm Cricket location so I drove there. Not only were they friendly, the two gals fixed the issue I was having and were happy to do it. I gave them a $20 bill for their awesome service. I'll make that drive now and by-pass The Colony location.

Stopped by on June 9, 2026, to get a replacement screen protector (XTR5) for my iPhone 17 Pro Max…read more Old one had come off mysteriously and cracked and was unsafe to carry, so I threw it away. I assumed I'd be able to get an in-warranty replacement for $9.99 because I purchased the old screen protector at this same store, and they'd have a record of my purchase. NOPE. They need the old screen protector and WILL DO NOTHING AT ALL if you don't have it. Which is crazy, because Zagg offers the same in-warranty replacement through their website without requiring the old product to be sent in. There are several employees at this store, each with a different outlook. Depending on which one is there, you'll get different results, which, of course, sucks. I have been able to get warranty replacements in the past without bringing in my old protector! The employee working on June 9th wouldn't do jack sh*t for me, he even told me to leave a negative review if I wanted! UPDATE: I went back on June 10, 2026, with my broken XTR5 screen protector and they sold me a replacement, and installed it, for $12+tax. Crazy thing is the in-warranty replacement cost is listed as $9.99 almost everywhere, so this store is pretty much just doing whatever they want. When I brought this up, they informed me they are a ZAGG FRANCHISE and don't have to follow the parent company's policies and prices. Which is jacked up. I only am dealing with them because I happen to think Zagg's products are high-quality, even if the store sucks, and I am unable to install the protectors myself due to a medical condition. A side note: there is NO INDICATION ANYWHERE (such as signage, placards, etc.) they are a franchise, which is pretty sketchy.

The Actual ZAGG Store did Not have the ZAGG IPAD KEYBOARD CASE in stock. At Zagg! I drove 30 miles…read moreout of my way to get there. For nothing. I absolutely love the ZAGG products but very bummed that I wasn't able to buy the case i wanted. Anywhere